Ordered a portable Air con unit for my sons bedroom, as he spends a lot of time gaming or editing videos for his Youtube channels. So with the recent heatwave we needed something to cool his roo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A smooth and excellent service from an excellent company. When I went to collect the product I had ordered, the really cool guy that gave it to me gave me a fist bump, and I felt really welcome. Offer... See more
Fantastic customer service! I would 100% recommend this company. I placed my order one day and received it the very next day at no additional cost. That's what I call excellent customer service. I'... See more
I've had my Lux Air Portable Air Conditioning Heat Pump - 3.5kW (12000 Btu) for 6 months now and couldn't be happier. For me personally it was easy to browse the site for a unit suitable for me, order... See more
Company details
Written by the company
We are the UK's leading supplier of air conditioning, catering to heating and cooling requirements in residential and commercial spaces. Our commitment to customer satisfaction drives us, as we strive to provide a reliable, professional, and friendly service. As a prominent renewable energy supplier in Britain, we offer competitive prices without compromising on energy efficiency. Our extensive range of climate control products ensures we cater to all domestic and commercial requirements, making us your go-to destination for heating and cooling solutions. We are entrusted by the leading brands across the cooling & heating industry.
Contact info
Unit 7 Kenfig Industrial Estate, SA13 2PE, Margam, United Kingdom
- 01656 838797
- sales@cooleasy.co.uk
- cooleasy.co.uk
4.6
Excellent
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cooleasy Air Source Heat Pump
After doing loads of research online on what air con unit to buy for heating an annex, I gave Cooleasy a call to discuss my findings, as they had some pretty competitive prices online.
I spoke to Neil (I think!) who took the time to explain all my options, which really helped in making my final decision on which unit to buy.
Back to the internet to get the cheapest price and it came down to two companies; one of them being Cooleasy who were ever so slightly more expensive. Because of the conversation I'd had and the reassurance from Cooleasy that I could call them with any questions that I might have, I decided to purchase the unit from them.
It turned up the next day and, thanks to the advice and guidance, it's now working brilliantly heating the annex at a fraction of the cost of electric radiators. I'm not sure that we'll use it for cooling, given our wonderful British summers, but I'm very happy with the service I received, and was happy to pay a little bit extra for it.
9 December 2016
Unprompted review
Reply from CoolEasy Ltd
Thank you so much for your fantastic review. We’re really pleased to hear that your conversation with Neil helped you feel confident in choosing the right unit for your annex. Our goal is always to provide clear, helpful advice, so it’s great to know that it made a difference in your decision.
We truly appreciate you choosing us, even with slightly cheaper options available elsewhere. It means a lot that you valued the support and reassurance we aim to offer every customer.
We’re delighted to hear that the unit arrived promptly and is now heating your annex so efficiently. If you ever do decide to test out the cooling side - even during one of our rare warm British days - we hope it serves you just as well.
Thanks again for your trust and kind words. If you need anything at all, we’re always here to help!
If you need an Air conditioning unit I would recommend cooleasy EDITED
Was unsure which A/C to buy (minefield) so emailed few companies for advice did not want to spend £1000 on the wrong one and wishing I had asked the questions.
Cooleasy (Neil) was very helpful and hence bought from them, had bracket missing contacted them another was shipped next day, very happy with the service and would recommend
20TH MAY FINALLY GOT THIS WORKING HAD TO BRING IN A PROFESSIONAL EXTRA COST AS PIPES ARE RUBBISH TO WORK WITH SO HE REPLACED THEM, HE EVEN HE STRUGGLED TO UNDERSTAND THE INSTRUCTIONS.
ON A GOOD NOT IT WORKS WELL NOW!
27 October 2015
Unprompted review
Reply from CoolEasy Ltd
Thank you for taking the time to share your detailed feedback. We’re really glad to hear that Neil was able to help you choose the right A/C and that our team got the missing bracket sent out quickly. We truly appreciate your patience throughout the process.
We’re sorry to hear about the difficulties you experienced during installation. We understand how frustrating that can be, and we’ll certainly pass your comments along so we can continue improving our instructions and overall experience.
On a positive note, we’re delighted that everything is now up and running well. If you ever need further assistance, we’re always here to help — and thank you again for recommending us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.