Contact Solar Reviews 

1,346
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, from sales to installation, for providing excellent service and clear communication throughout the process. Many highlight the ease and efficiency of the entire experience, noting that the company handles everything smoothly from initial contact to final installation and post-install support, making their transition to solar energy simple and trouble-free. However, some customers noted issues with communication, experiencing delays in updates or information regarding installation plans, and a few also felt post-installation support was lacking, with difficulties getting help for inverter adjustments or correct tariff information. Additionally, some reviewers mentioned minor problems during installation, such as scaffolding delays, property damage, or installers leaving mess and handprints on panels.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professional and friendly... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the professional and friendly... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction with the helpful,... See more

User experience

People report positive experiences with user experience, describing the overall process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience from start to finish. I knew I wanted to maximise how many panels we could fit on the roof, needed advice on battery size which they were happy to provide. Very knowledgeable... See more

Company replied

Rated 5 out of 5 stars

Contact made the whole process very easy and felt reasured the whole way through with no pressure selling. System was very competitive with quick install dates and information easy to understand... See more

Company replied

Rated 5 out of 5 stars

I didn’t know who to approach for a quote on solar panels. There are so many ads you see these days! I contacted my Energy Co, EDF, who recommended Contact Solar. A great experience from start to fini... See more

Company replied

Rated 5 out of 5 stars

From my first point of contact to. Completion was excellent. Once I accepted the quote. (There was no forceful sales) everything run smoothly . Surveyor was great. Scaffolding guys great, Ele... See more

Company replied


Company details

  1. Solar Energy Contractor
  2. Electrical Installation Service
  3. Energy Equipment and Solutions
  4. Green Energy Supplier
  5. Solar Energy Company
  6. Solar Energy Equipment Supplier

About Contact Solar

Written by the company

We are Contact Solar, part of the EDF Group. We're a trusted solar panel and battery storage experts providing end-to-end solar PV installations across the UK.

Why Contact Solar?

  • 🤗 Which? Trusted Traders
  • 🤩 Highest Trustpilot & Google reviews in the UK
  • 🇬🇧 Nationwide coverage
  • 💸 10,000+ happy customers
  • 🥷 Instant online prices
  • ⌛ Over 12 years trading
  • 😇 Leading UK customer service
  • 🚀 Lifetime support promise
  • 0️⃣ 0% deposit - pay when installed

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,346)

481 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star service all the way

Great experience from beginning to end. The sales team are very professional and the equipment is great quality on first inspection. The install contractor who installed my equipment were very considerate and had a passion to make the install look good and meet my requirements to minimise impact of install on the appearance of my property. I would definitely recommend Contact Solar to anyone considering in investing in quality solar and battery solutions.

28 April 2026
Rated 5 out of 5 stars

Solar and Batteries

Good communication and advice from the company team throughout the process. Scaffolding guys good, in and out no issues both erecting and removal. Very happy up to now with the system. Neat and tidy installation.19 panels, 30kw Batteries operating as expected, especially well with the present sunshine. Took a while longer than originally advised from ordering to Install, but was worth the wait. I would recommend Contact Solar service and products to anyone.

21 April 2026
Rated 5 out of 5 stars

Great communication from the company

Great communication from the company. A little pricier than some outfits, but better quality products & the overall experience was very positive. Workmen were courteous, efficient & respectful of our property. Customer support has been excellent so far :-)

21 April 2026
Unprompted review
Rated 5 out of 5 stars

They are the most helpful people.

They are the most helpful people I have dealt with. The support with a problem I encountered due to changing tariff was superb. Having had Contact Solar for some years I wouldn’t hesitate to recommend them to anyone.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Due to a recent bereavement I’ve had to suddenly understand and manage our solar panels and the corresponding batteries.

Contact solar have been amazing, making it straightforward to transfer the account into my name. I was able to book a tutorial where they helped me to understand how the app works and the information I can access. When I had an issue with the app and couldn’t find the data they helped me to identify what had happened and access the data again very quickly.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience all round

What started as a suspicious “cold call” ended with a very satisfactory solar installation from a refreshingly efficient company.
If I had to recommend a solar installation firm this company would be the one.

14 April 2026
Rated 1 out of 5 stars

Don’t expect help after installation.

Installation was good, however don't expect any help after this. They only communicate via email, ignore requests for a phone conversation. And refuse to help on requests for adjustment to inverters after enquiries regarding reapplication to DNO. Which they refuse to do in our behalf. Ben has been useless in answering my queries only responding once per day via email which on a verbal communication could have been sorted immediately but has now taken over 10 days. Now they are threatening charges to adjust an inverter, which can be done remotely by TESLA. Appalling
*Update*
I had a phone call shortly after I posted this review. My questions were all answered and an apology was given.
Then I was asked to take the review down. I am sorry but if this was the only way I got service then people should know. Regards.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Contact Solar

Office staff in all the different departments were proffesional, potite, knowledgeable and without doubt the best company I have dealt with for many years, if not the best. If only all companies could be this proffesional and efficient, whilst being helpful and a real feeling of natually friendly. The installation team were superb in the way that they carried out the installation, this is hard work and should not be underestimated. A great team.
I thank everyone involved.

23 April 2026
Rated 5 out of 5 stars

I am really pleased with Solar and Batteries installed

I am really pleased with the process of getting solar panels and batteries installed at my property with Contact Solar.
The quote was very competitive, with lots of advice and they even beat my other best quote.
Contact Solar provide all the documents you required including MCS Certificate(required to export), DNO grid approval, NICEIC Certificate (building regs), Manuals and Schematic of system, HIES insurance, 2 years workmanship warranty.

Along with all the applications and sorting out my SEG application, they have a call to go through the inverter application and settings so you understand and can ask any questions.
I have contacted them since the install for a couple questions and they answered them the same day after reviewing the data from my inverter online.
Lastly l, the instation team were fantastic, all the work is really neat and tidy. Even consulting on the day to make sure I was happy with everything they were doing. At the end of the day when they finished, they walked around and showed me all the components, how to use the system only leaving after checking I was happy.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

The best by a long shot

Not a good time of the year to install Solar however Contact Solar was on the ball, the teams managed to get it all done in the end and I was happy with the end result. Final paperwork was delivered fast and managed to get the export on line 2 weeks after install. The system is far exceeding what the original prediction was, in fact the first month (March April) I had a saving of £125 (we have 2 EV’s) so far into the April May billing period it looks like my bill will be negative and negative till probably October

20 February 2026
Rated 3 out of 5 stars

Good installation - be prepared to pay more though!

I had solar panels installed recently, and the installation itself went smoothly. The installation was contracted to local installers (which is the usual practice?), and completed the work on time, which I appreciated.

When I reached out for post installation support regarding pest/pigeon protection, the customer support's initial responses are unhelpful. Pigeons are a common problem with solar panels, yet the company's policy around this wasn't great. Probably they wanted to keep the installation costs low?

I was recommended a provider who can add pest protection and told to deal with this outside the installation which costs £600-£800 extra. Why cannot they do it as add-on when the scaffolding is put in place during installation is beyond my understanding?

So be prepared to pay more for this...what more to come?

20 November 2025
Unprompted review

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