Contabo Reviews 

My payment method encountered an issue, resulting in a failed renewal of my monthly subscription. Upon contacting Contabo support, they proactively provided a one-week grace period for the payment, which exceeded my one-day requirement. Consequently, my data remained intact. I am highly satisfied with their service and support and truly appreciate their assistance.

Nice Service and Quick response with the exact downtime reason.

Great services & customer support

I have experience using Contabo VPS services for hosting Linux servers and running networking-related applications. The pricing is competitive, and the available server resources offer good value for the money. Overall, Contabo is a good option for budget-conscious users who need affordable server resources.

I am a german user living in Canada. My current situation has me be stricken jobless surviving after homelessness. Using this Host I am able to secure my work, and services while being on a low income.

I say this because every time I was late for payment, it was accepted even when it was not necessarily on time. My benefit date moves month to month, and it required me to readjust the day of payment. I had not been able to do so for 4 months, and I was given a payment extension each time. This is leniency, I am not a good customer and that's why Contabo is honestly above and beyond. It takes being flexile not to be nickel and diming those who are in their low points. They offer very good power for the price, better than any other host that I've been across. Their new interface is beautiful and works like a charm. My experience has been extremely lovely and I want to invite anyone reading this for Hobby/Light Small business use, this is one of the best hosts!

price and customer support is real active and helpfullu

Quick response to my raised ticket.

All-in-one solutions. you will find a lot of options that will help you stay within 1 site to manage all your services. There is nothing worse than having to match different support teams for 1 problem. Even A.I. knows Contabo and their options.

Extremely fast turnaround from the support team on my query. Responses were prompt, and professional, making the entire experience smooth and efficient.

Highly satisfied with the level of customer service provided

My dedicated server at Contabo has been completely unreachable for 19 hours, and despite contacting their support team, I have received absolutely no response.

This is a production server running critical business applications. My websites and services are completely offline, causing serious disruption to my business.

I have performed extensive network diagnostics and even attempted a Hard Reset through their control panel, but nothing has worked. The server remains completely inaccessible.

What makes this situation even worse is the complete lack of communication from Contabo.

19 hours of downtime, no technical assistance, no explanation, and no indication of when the problem will be resolved.

When you pay for a dedicated server, you expect a minimum level of reliability and, above all, responsive technical support when something goes wrong.

Instead, I am left completely helpless, unable to access my own server or get anyone at Contabo to investigate the issue.

This level of customer service is absolutely unacceptable for a hosting provider.

Extremely disappointed. I cannot recommend Contabo to anyone running business-critical applications.

**UPDATE – October 23, 2026**

Following my initial review, Contabo confirmed that the outage was caused by a hardware failure requiring an on-site repair. My dedicated server is now fully operational again.

I would particularly like to thank **Gil Scheindling, QA Manager at Contabo Support**, for personally taking care of my case.

Gil acknowledged the poor communication during the incident, sincerely apologized on behalf of Contabo, and offered a 10-day extension of my dedicated server subscription, worth €83.71.

More importantly, he took the time to understand my main concern: not the hardware failure itself, which can happen with any provider, but the inability to reach a human being during a critical production outage.

He explained that the support team had been overwhelmed by an exceptional combination of security updates and infrastructure changes. He also offered to personally follow my support ticket, even after its closure, to help ensure better communication in the future.

**I genuinely appreciate his professionalism, transparency, and personal commitment to rebuilding my trust in Contabo.**

However, I still believe that reliable and accessible human support is essential for any hosting provider managing business-critical infrastructure.

This experience has seriously affected my confidence in Contabo, but Gil's involvement has made me willing to give the company another chance.

I sincerely hope that Contabo will improve its emergency support procedures so that other customers do not experience the same difficulties.

**Thank you, Gil, for taking responsibility and making a genuine effort to resolve this situation.**

Good company nice price

Always recommended this host over other services such as OVH for the fact that it’s straight-forward and never had an issue with their support - modifying the review I had left after getting multiple requests to leave a trustpilot review, a lot of people losing their mind over the service putting their users safety over their own services stability by forcing an update - my service was interrupted with a 10 hour downtime from that but that’s cause the system that should’ve automatically brought it back online was flawed because of my own logic with ports fighting each, so no harm done and it was my mistake

I had an issue that I could not login into my client's account, and contabo support helped me to solve this issue.

We've had our servers down for over 72 hours after their famous "emergency security patch". My VPS is left in a zombie/frozen state. SSH times out, the VNC console gives a "Failed to connect" error, and the panel buttons (Start/Stop/Restart) are just for decoration because they do absolutely nothing.
As if that wasn't enough, it's a total lack of respect seeing how they manage communication: having a crisis of this magnitude with thousands of businesses down, they update their status page for the last time at 5:00 PM (European time), go to sleep peacefully, and don't post a single report again until 9:00 AM the next day. They leave us completely adrift all night while we lose clients and money.
And to top off the joke, today they send a mass email asking us to urgently patch PHP because they "don't have access to our server". We don't have access either because of their own equipment! How do they expect us to log in and update packages if they left the virtual machines stuck at the hypervisor level and won't even let us reboot?
My clients are all over me and I haven't been able to operate for 3 days. On their status page, they say 99% is fixed, sweeping under the rug all of us who are left with orphaned VPS instances waiting for tech support (which isn't answering tickets) to deign to do a manual restart from the main node.
My only hope right now is that the databases and information haven't been corrupted by their blackout.
Has anyone here managed to get support to answer their ticket and unfreeze their VPS in the last few hours, or are we all still being ignored?
Support ticket - Server down / Connection issue - INT-13375372 - ID ticket - 16240502656

My only issue was that there was a longer silence and shutdown of the servers.

Fast and efficient, thanks a lot!

I want to see what the advantages of this website are.