The Consumers Choice Reviews 

533
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and non-judgmental approach, making them feel at ease during difficult financial times. The customer service is frequently highlighted as exceptional, with many appreciating the clear communication, transparency, and constant availability via phone or text. People found the service to be professional, efficient, and stress-free, providing expert guidance and various options to help them regain control of their finances. Reviewers are particularly impressed with the quick response times and the smooth user experience, often describing it as a life-saving service that brings relief and a brighter future.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, support, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, supportive, and honest... See more

Service

Customers consistently note positive experiences with service, describing it as professional, supportive, and... See more

Customer communications

Clients share positive opinions on contact, with many reviewers expressing regret for not reaching out sooner... See more

User experience

Reviewers mention positive feedback about user experience, highlighting clear communication and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Consumers choice and their partners were absolutely brilliant They explained all my options to me I didn’t feel judged or criticised The communication was very transparent from start to fi... See more

Rated 5 out of 5 stars

Consumers Choice and its partners provided expert, personalized guidance that helped me navigate my options and make the best decision to get out of debt. I was so worried and have no clue on how to... See more

Rated 5 out of 5 stars

Im a single self employed dad to young children that was honestly struggling to stay above water with the help of consumers choice and partners a huge weight has been lifted and I can finally breathe... See more

Rated 5 out of 5 stars

I was feeling overwhelmed and didn’t know where to turn, they made everything so simple and stress-free. They talked me through my options without any pressure, and now I feel like I can finally breat... See more


Company details

  1. Debt Relief Service
  2. Financial Planner
  3. Insolvency Service

Written by the company

Our partners have been working in the debt industry for years and helping many customers find the right solution to becoming debt-free. They can help you become debt-free by consolidating all your debts into one affordable monthly payment. This possibly enables you to stop all creditor contact no more letters, emails or phone calls. If you are struggling with debt then please get in contact.


Contact info

5.0

Excellent

TrustScore 5 out of 5

533 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(533)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After reaching out to a family member…

After reaching out to a family member about my financial situation and some careful research, consumers choice were highly recommended, my debts were totally out of control and I didn’t know where to start to find a way to regain control and to find a way out of such a difficult situation I somehow found myself in. I contacted consumers choice and my 1st telephone call was with a guy called Simon, after that I was speaking to Luke, they set up a what’s app group for the three of us to communicate, I honestly felt from day 1 that I was being helped by family and friends as the 2 of them were so kind, considerate, honest and caring and on top of that they have so much knowledge and are an absolute credit to consumers choice. My plan is now active, Simon and Luke have contacted all of my debtors and I now have to make 1 affordable payment every month, they literally did all of the hard work for me, something I could of never achieved without them. If you are struggling then please please reach out to these guys, I felt embarrassed and ashamed but they put me at ease within minutes, they can move a mountain from your shoulders, their hard work for me is done but they are keeping our what’s app group active incase I ever need them for any help and advice. Before contacting them I’d never felt more helpless and alone, I now feel like I’m part of an army with good people behind me every step of the way. Keep up the good work guys, I really cannot thank you both enough. Life changing stuff 🙌

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Company 👏

I got myself in quite a mess with credit cards and loans,, I kept thinking about asking for help,, I kept putting it off, thinking I would be judged or no-one would be able to help me,, I was working just to meet minimum payments, then I saw their advert on Facebook every one was asking for info so I did too,, that was one of the best things I ever did,, Simon got back to me almost immediately, he called me and immediately said he could help, he's so professional and friendly and a down to earth guy he put me at ease straight away,, I then dealt with a guy name Luke,, another great person to deal with, feels like I've known these guys for a long time lol, Luke will go above and beyond to help you! If you are hesitating iffing and Arriing about asking for help, please contact this company, you won't regret it,, I'm now in the process of getting my IVA, life seems brighter now!
Thanks Simon and Luke and Consumers Choice.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Luke at Consumers Choise

I dealt with Luke at The Consumers Choice and He was really helpful. From the start he listened to my financial issues and set to work on finding a solution. I would truly recommend him to any one who is experiencing financial problems.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic people

Was a little hesitant at first but after speaking to Simon and Luke, all that worry was put to bed. I couldn't recommend them highly enough. From the first initial phone call to the final result, they helped me through the whole process and were never judgmental. They were genuine in there sympathy regarding my financial situation. Once again thankyou and if I ever come across anyone that needs financial help, I know who to put them in touch with.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

I was really struggling managing my…

I was really struggling managing my debts in this current economic nightmare we are all experiencing. The cost of everything going up and up and up, it was starting to seriously affect my mental health.im so thankful for the help and reassurance I received from consumers choice.my Iva has been approved and it’s a massive weight off my shoulders. Thanks again team 🙏would definitely recommend to anyone struggling financially

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Give these guys a call… was the best call I’ve ever made

Simon and Luke are just amazing. They have helped me sort out my finances after struggling for a couple of years… I got myself into a situation I was unable to get out of. They both talked me through various options and found the best suitable for me. I can’t thank the guys enough.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

*** strongly recommend, amazing ***

Amazing from start to finish.
They showed genuine concern and talked me through everything bit by bit.
Friendly, professional, empathetic.
*** would definitely recommend ***

Thanks Guys

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Grateful

With the recent rise of cost of living, things got on top of me & my finances started to spiral out of control. I turned to The Consumers Choice for some help and I am so glad that I did, they helped me so much and I feel like a weight has been lifted of my shoulders and I can breath again. Thank you

20 December 2023
Unprompted review
Rated 5 out of 5 stars

From the get go luke was very welcoming…

From the get go luke was very welcoming and helpful. Providing me with a lot of knowledgeable information to make my decision and helping me achieve the choice I wanted and a big thank you to him. Very professional.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

First class

Couldn't be more thankful for the guys at Consumers Choice. Extremely helpful, professional and thorough, they really couldn't have made the whole experience easier and I highly recommend to anyone that is considering the help.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

The Consumers Choice were so…professional

The Consumers Choice were so professional in their approach and helping me to find the right solution to my debt problems. Luke and Simon were supportive and helped to ease pressure
If you have debt worries contact them your under the pressure to take advise all it will cost you is a bit of time

4 December 2023
Unprompted review
Rated 5 out of 5 stars

They are there to help you

Simon and Luke have been nothing sort of life savers. From the initial enquiry through to the final finish line. They have been contactable throughout the process and do not leave you to fend for yourself. They are with you all the way and makes things feel so much more easier knowing they are helping you. Don’t sit there thinking about things pick the phone up to these guys and I promise you they will be there. Very very professional and understanding in such difficult times. Thankyou again all.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Debt

Simon and Luke were so professional and detailed in their support. They supported me at every step of the way. They explained all the available options and guided me to the best solution for my debts. It has been a massive weight off my shoulders. Being in debt is so isolating and you don't know where to turn and there are many companies out there offering help. I would highly recommend The Consumers Choice, it can be a life changing decision

20 November 2023
Unprompted review
Rated 5 out of 5 stars

"Thank you"

All i can say is "Thank you"
The whole process was seamless, talked me through every single part, and helped me lift an extremely heavy weight off my shoulders.

20 November 2023
Unprompted review
Rated 1 out of 5 stars

Bad experience with one of their team

Bad experience with one of their team. I was happy with everything till I need it to ask a question and the lady on the phone told me that she can’t answer anything till I don’t provide the whole my details. How can I proceed with the application when I am not aware of something? Strange, looks like a scam for me.

17 November 2023
Unprompted review
The Consumers Choice logo

Reply from The Consumers Choice

Hi Yoan.
Following our recent communication, we would appreciate it if you could remove this review, as you confirmed the issue was with another company and not ourselves.
Reviews like this can be damaging to people that are needing help with their debts.
Many Thanks
The Consumers Choice.

Rated 5 out of 5 stars

Amazing service , help and support ⭐️⭐️⭐️⭐️⭐️

I have had great help from Luke and Simon for my IVA , they are indeed lovely people to talk to and understand what your going through and have helped me so much , that now my IVA has been approved.
Luke was fantastic made the process really easy and supported me all the way through..please reach out they genuinely help and support! Thank you so much Luke!
Infinite ⭐️ service and would recommend everyone who has found themselves in this situation to get in touch with them. Luke is a really kind and lovely man! Thank you so much for everything and I really appreciate all the efforts and time! 😊 Please don’t hesitate to contact them! You’re wishes will come true with Luke!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Very friendly and professional. Didn't try to push anything on you and gave clear and precise information. Highly recommended if in doubt or are struggling please go to these.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

It took me a long time to get the…

It took me a long time to get the courage up to get help. I read through the reviews and decided to go for it.
Simon and Luke put me at ease almost immediately, and I am so glad I did. Simon talked me through everything and helped me feel like it’s going to be ok. Very professional and walked me through the process of IVA.
Absolutely 5 star service and would recommend everyone who has found themselves in this situation to get in touch with them.

28 October 2023
Unprompted review

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