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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and counselors for their exceptional support, guidance, and responsiveness, making the homeownership journey understandable and motivating. Many people highlight the clear and detailed explanations provided, ensuring they understood each step of the process and felt well-prepared. The service is often described as excellent, with consumers appreciating the professional, kind, and accessible approach of the team, which fosters a supportive and encouraging atmosphere. However, some customers also noted that the initial stages could feel overwhelming due to the amount of information required, and there might be a wait to meet with a counselor. Despite this, people generally found the guidance provided to be invaluable and the overall process to be a solid option for achieving homeownership.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their counselors as outstanding,... See more

Service

People report positive experiences with service, expressing gratitude for the support received in achieving... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as incredible... See more

Instructions

Clients share positive opinions on instructions, with many reviewers highlighting that the guidance provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more

Rated 5 out of 5 stars

During the home-buying process, it is crucial to collaborate with the NACA home counselors and adhere to their guidance. Regarding what we needed to accomplish, our counselors were incredibly informed... See more

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

I'm very grateful to be able to go through the process of starting to buy a home with the help of the NACA, homebuyer's program. my counselor has been very informative and attentive to answering my qu... See more


4.8

Excellent

TrustScore 5 out of 5

158 reviews

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Rated 5 out of 5 stars

NACA was A+ They are…

My experience with NACA was A+ They are a dedicated team that bring years of combined experience to work with their clients, we felt well guided and the team really advocated for us; we recommend anyone looking for guidance and support in buying their first home to look at NACA you will be glad you did!

2 May 2023
Unprompted review
Rated 5 out of 5 stars

NACA cares

NACA has been so helpful in the process of buying a home. The webinar was really informative and I LOVE my counselor. She has really helped me during this whole process and has answered all of my questions. NACA really care about helping me find a home that I can afford and that I will love. Thank you NACA!

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Finally a company for the people

My husband and I join this company in 2022, we truly want to purchase a home. NACA has made this process so easy for us and we are grateful and blessed to have them in our life. They answer our questions and offer training to assist with the buying process. Thank you NACA Dixon's family

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Very Professional

I'm currently going through the naca process and had a few questions. I called the naca members service number and spoke with Ellan, she was very professional and friendly as she helped answered all my questions. Thank you Ellan!

7 March 2023
Unprompted review
Rated 4 out of 5 stars

Great and helpful experience so far

Great and helpful experience so far, my first consult was in October. My counselor was very knowledgeable and helpful explained process step by step well. Customer service are very helpful as well when I call to gather more information or when I can’t upload documents they been very helpful in this . My next consulting session is in this month, hopefully gather more information and become homeowner soon.

31 October 2022
Unprompted review
Rated 4 out of 5 stars

Naca is a great company to work.

My counselor was helpful and knowledgeable. Every counseling session was a step forward. My first counselor appointment was on May 3, 2022. After that, we have been working, and hopefully, the process will be over soon.

15 February 2023
Unprompted review
Rated 5 out of 5 stars

If it wasn't for NACA I probably…

If it wasn't for NACA I probably wouldn't have started this process. The counselor are easy to talk to. My first counseling session was in December and & every since its been a forward moving process.

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Because of the current pandemic I…

Because of the current pandemic I haven’t been able to visit the Las Vegas office but no worries! Video meetings have been scheduled and completed in a timely fashion. My counselor and I have been able to accomplish everything needed so I can successfully become a home buyer!

17 July 2021
Unprompted review
Rated 5 out of 5 stars

Naca is very good

Naca is very good, the local office in Las Vegas is so helpful,good customer service good guidance on for home buying. Arlene James

12 December 2020
Unprompted review
Rated 5 out of 5 stars

Great Counselors

My NACA counselors have all been courteous, knowledgeable and thorough. They’ve accommodated us during COVID 19 and we are able to look for the home of our dreams without providing the down payment required by other private lenders. Thank you NACA!

12 April 2020
Unprompted review
Rated 5 out of 5 stars

SO glad I found Consumer Advocates!

I lost my kitty to cancer last year after a long battle and $10k in vet bills. I have been trying to find pet insurance for my other kitty and 2 rescue kittens. I asked everywhere, but no one could give any confident recommendations and instead I heard more about horrible companies. Finally, someone recommended Consumer Advocates and the reviews I needed were right there! Consumer Advocates ratings laid-out the options so I could make a decision. Pets live longer and cancer is one of the leading causes of death. Still in mourning, but now I can rest easier knowing my companions are covered. Coverage and peace of mind. Thanks Consumer Advocates!

11 February 2015
Unprompted review
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