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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and counselors for their exceptional support, guidance, and responsiveness, making the homeownership journey understandable and motivating. Many people highlight the clear and detailed explanations provided, ensuring they understood each step of the process and felt well-prepared. The service is often described as excellent, with consumers appreciating the professional, kind, and accessible approach of the team, which fosters a supportive and encouraging atmosphere. However, some customers also noted that the initial stages could feel overwhelming due to the amount of information required, and there might be a wait to meet with a counselor. Despite this, people generally found the guidance provided to be invaluable and the overall process to be a solid option for achieving homeownership.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their counselors as outstanding,... See more

Service

People report positive experiences with service, expressing gratitude for the support received in achieving... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as incredible... See more

Instructions

Clients share positive opinions on instructions, with many reviewers highlighting that the guidance provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more

Rated 5 out of 5 stars

During the home-buying process, it is crucial to collaborate with the NACA home counselors and adhere to their guidance. Regarding what we needed to accomplish, our counselors were incredibly informed... See more

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

I'm very grateful to be able to go through the process of starting to buy a home with the help of the NACA, homebuyer's program. my counselor has been very informative and attentive to answering my qu... See more


4.8

Excellent

TrustScore 5 out of 5

158 reviews

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Rated 5 out of 5 stars

NACA Columbia, SC

Working my counselor at NACA has been a great experience. Grateful to have an opportunity to work with such a great staff on my road to home ownership.

30 January 2024
Unprompted review
Rated 4 out of 5 stars

NACA

I have been a member with NACA since June 10, 2023. In the beginning of my journey, I felt the assigned counselor at that time left me in limbo. I submitted everything asked and was not receiving any communication on next steps. I have now been assigned a new counselor Sharlene Slater who is the absolute best. I had my first counseling session with her on January 30, 2024 and she went into great detail of what I needed to do. She answered all my questions. I appreciate Ms. Sharlene honesty, professionalism, and enthusiasm. I know feel I am one step closer to purchasing a home.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

My experience with my intake associate…

My experience with my intake associate Sharlene Slater was the best. She knew her stuff explained everything in detail. I was completely impressed with Sharlene professionalism and customer service.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

NACA mortgage program review

NACA is a great learning start in purchasing your first home! Be PATIENT, HONEST and TRUST the program. ASK any and all questions if you're not sure on something. They are there to help you! #soontobehomeowner Kamren L.

14 January 2024
Unprompted review
Rated 4 out of 5 stars

The NACA counselors have been very kind…

The NACA counselors have been very kind and helpful so far. The process seems very straightforward. Did not love that they switched my counselor after I built a relationship already but the new counselor has been very helpful. Very direct on what information needs to be submitted. I'm still in the documents stage but will submit another review as I move forward.

8 January 2024
Unprompted review
Rated 4 out of 5 stars

Long Process but Good Outcome

Someone I knew told me about NACA. It seems too good to be true. but they did the process and were able to buy a home with a lower interest so I decided to also go through the process. The process is going good so far. but just be aware it is a very long process. Back then you didn't have to pay for a credit report, but now you have to pay a small fee for the credit report. Other than that good experience so far.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

NACA Homebuying Program

I was introduced to NACA by my cousin that heard of the program on SiriusXM radio. My experience has been great. I am also very grateful for my Counselor Margaret Emerson. She has been very helpful throughout this entire process. Thanks NACA for helping me live the American dream of owning a home.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

I was introduce to NACA by a co-work

I was introduce to NACA by a co-work, so face my experience has been wonderful. I recently assigned to most wonderful and effective counselor Ellen Paterson. She has been very patient with me and ensure that I fully understand the process. Thank you Ms. Paterson.

8 April 2023
Unprompted review
Rated 5 out of 5 stars

In the process...

My daughter and I are going through the process. There's a lot of hoops to jump through but, it gets you in order to purchase. Doing all the work up front means the approval process is simple. So excited to be homeowners!!! Thanks Benita!!!

21 December 2023
Unprompted review
Rated 4 out of 5 stars

NACA for Homeowners ship

If you're looking for a home with low interest rates is affordable has no down payment and is not credit driven then NACA is the place to start. THEY ARE STEP BY STEP INSTRUCTIONS,RELIABLE STAFF ALWAYS READY TO HELP YOU ALONG THE PROCESS

9 November 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Naca has been great…

My experience with Naca has been great far. I started the process in May 2023 and my counselor is Ellen Peterson. She has been quick to respond when I have questions or problems and has been trying to get me through the process as quickly as possible, which I really appreciate. I'm grateful to have found the program and for getting such a responsive and understanding counselor

1 November 2023
Unprompted review
Rated 5 out of 5 stars

NACA Perfect Homebuyers Program

NACA is an amazing program for those looking to purchase a home. I'm very excited to be part of this process and happy to be making steady progress. I'm elated, because I'm so close to owning my own home. The process could be intense, at times grueling but if you invest the time, commit to the process that's clearly outlined in the Action Plan, home ownership is not far off. Stay focused, and keep the faith!

17 August 2023
Unprompted review
Rated 2 out of 5 stars

NACA is getting worse

NACA is getting worse; requiring nonsense details or documents, want to control what you spend for eating and so, the worst part is NACA is requiring you to pay getting your employment data from Equifax. It's going too far. Am on the house search, however, I couldn't buy a house I am looking for because of NACA's ridiculous lengthy process. I can understand that why NACA exist at first place, but...

31 July 2023
Unprompted review
Rated 4 out of 5 stars

So encourage to get to the finish line!

I love the experience so far. Each employee wants you to win and they work with you to help you achieve this. I appreciate how many of the employees themselves have gone through the program so they can relate and do encourage you. I am looking forward to getting to the finish line.

28 July 2023
Unprompted review
Rated 4 out of 5 stars

There was a seminar that occurred in…

There was a seminar that occurred in Jersey City. This is one of the days of when NACA had in person meetings. The speaker for the lecture explained thorough the various stages of the NACA process. He was provided example which helped new and experience members feel comfortable. There was a guest who provided his testimony on purchase program process as well as his process for buying down his interest to 0.125%. Truly a testimony!

24 June 2023
Unprompted review
Rated 2 out of 5 stars

I have been dealing with Nacca since…

I have been dealing with Nacca since 2022. They ask for you to keep updating bank statements and Pay stubs. Every time I feel like I get a step closer something happens and I take a step back. So far its been never ending paper work and pointless meetings to talk about the same thing over and over again. Now that I am trying to make this process work for me I haven't been able to get a meeting. They said it might be an 8 week wait. So before to talk about crap you could get a meeting no problem. Now that I have EVERYTHING you asked for I have to wait two months for a meeting. I'm still trying to hold on to hold to hope. All these reviews are from new people who just got done with the class. I will keep updating on my end. So far haven't read a single review from someone who got a house. So many people start this program. But dose anyone actually buys the house?

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Today was my best experience every with…

Today was my best experience every with Naca to my new journey to purchasing my dream home for my children my counselor is very helpful went through step by step with my new process i recommend everyone in a new home search to attend their workshop,congradulation to everyone who gets their home.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Hello Nacca has been very helpful…

Hello Nacca has been very helpful getting me through the process of getting me ready to step into getting a new home. The process sometimes is difficult, but they always assist me and entrusting that there are here for me, and I truly see that.

29 May 2023
Unprompted review

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