Coinexx Reviews 2,198

The support member that helped me was James Cook and he provided me with the help I needed within 5 minutes

Loved the service, specially the support, James is over the top great guy he assisted me with all my questions regarding my account, etc.

I have requested a withdrawal on Friday at 1:36am and it’s now Monday and i still have not received my 5,000 and the live chat people have not helped resolve this issue at all and it’s really frustrating when you worked hard to earn this money and now your having a hard time receiving the money you made.

Really supportive and always kind.

Marsha was great help in getting my account credited and explaining how to do an internal transfer. I'm very pleased with the help I got.

Anna Carter was such a great help today ….. she was patient with helping me with all my questions and made me more confident using the app as it is my first time using it

Stella Lewis helped me out greatly by breaking down what free margin meant. I wanted to make sure I dont go over my margin level. Thank you so much Stella you helped resolved my situation.

I spent nearly an hour in a live chat with Coinexx representative "Sophia Brooks" to clarify critical points before considering an account. My experience serves as a stark warning to all potential clients.

While Sophia was responsive, the answers were deeply concerning and confirm this is a high-risk, unregulated operation.

Here are the direct facts from our chat, which I recorded:

They Admit to Being Unregulated: When asked for their regulatory license, the representative stated clearly: "We operate as an unregulated entity." This is not speculation; it is their declared business model. They justify this by offering higher leverage, which is precisely why regulators restrict it—to protect retail traders from catastrophic losses.

Withdrawals Are Subject to Arbitrary "Internal Protocols": My primary question was about the process to withdraw profits. The answers were consistently vague and alarming:

Verification checks are conducted "randomly."

When pressed for a written policy outlining the rules for these checks, I was told they are triggered due to "internal security protocols."

Despite multiple requests, the representative refused to provide a written Withdrawal Policy document and directed me to the website instead, where such critical details are not clearly stated.

High Minimum Withdrawals for Stablecoins: They enforce a $1,000 minimum withdrawal for USDT/USDC. This is an impractical barrier, effectively trapping smaller balances or forcing you to use more volatile cryptocurrencies (BTC/ETH) to access your money.

No Clear Rules for US Clients: While they claim not to restrict clients, they added a disclaimer that clients from jurisdictions where forex is restricted (like the US) "should not register with us for their own compliance." This is a classic non-answer that leaves US traders in a dangerous gray area, likely with zero legal recourse.

Company is Based in a Remote Jurisdiction: The provided legal address is in Comoros, a known offshore location with minimal financial oversight and investor protection.

Conclusion:
Coinexx is transparent about being unregulated, which is the only clear fact they offer. Everything related to the safety of your funds—specifically your right to withdraw them—is governed by undefined "internal" and "random" protocols.

Do not deposit funds here expecting a normal brokerage experience. You are entrusting money to an unregulated entity that will decide, after the fact and based on its own secret rules, whether to allow you to withdraw. The $1,000 stablecoin minimum further complicates access to your capital.

My interaction was purely investigative, and I am thankful I conducted it. I urge all traders, especially those in the US, to avoid Coinexx and choose a properly regulated broker where your rights as a client are defined by law, not by vague internal protocols.

Sophia Brooks provided excellent support and resolved my issues. She was amazing!

SOPHIA WAS VERY PROFESSIONAL AND HELPED ME OBTAIN THE PAMM DOCUMENTS QUICKLY.

After house fire losing everything the day after I paid my house off..Starting from rock bottom...I wanna give them a hands down the best broker I ever had in 10 yrs..They have been a breath of fresh air..I'll spend my trading life with them..They gave me my 10k twice no issues..I got 32k they sent it with no issues..They rock..Gonna bring everyone I know to them..Thanks again Coinexx...Have a blessed day..

very underrated broker, good communication.

so far it's good they answer and help me with my trading account. thanks coinexx you did great!

Awesome experience very fast communication. Sam Adam’s did a wonderful job assisting. Thanks again

Great customer service. They are a good reliable company with great reps that have the patience and expertise to help when problem arise.

It was a great experience from sam Adam’s, all the support and help was a A+. Thank you yet again n for this amazing support team! Great job

They took time to understand my need, request, and resolved the issues in a timely manner
Sophia Brooks and the team did a great job

I am new to coinexx but not to trading currencies. I used to own and operate my own brokerage firm and am a true believer in customer service. Marsha was extremely patient with me and made the experience flawless. I had issue after issue and she worked with me every step of the way. Very pleased.