I hate having to deal with customer service issues via chat as it’s usually a frustrating cycle of choosing the wrong prompts for my issue with an AI bot. However tonight Stella helped resolve my issu... See more
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I worked with a Coinexx associate via chat named James Cook and he was knowledgeable and helped to solve all of the troubles I was having. He tracked down my transfers and added in the bonus I was try... See more
Company replied
Max Jones was the agent I worked with. He helped walk me through a couple a questions I had about funding my live account. Everything went very smoothly, even after I accidentally deposited the mone... See more
Company replied
I had a serious problem with navigating the trading platform and it was hard to figure out why I was having a problem signing in , then came Anna a very nice CS rep and took care of the problem like... See more
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Company details
Written by the company
Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!
Contact info
P.B. 1257 Bonov-Road, KM, Fomboni, Comoros
- support@coinexx.com
- coinexx.com
You should know
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very helpful and experience technical…
very helpful and experience technical support
29 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia Brooks was really helpful in…
Sophia Brooks was really helpful in answering all my questions.
28 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
My money was stolen during an internal…
My money was stolen during an internal transfer. It never go sent to the other account but is not in the account I sent it from either. The customer can’t find the funds. This is theft and I do not recommend them because of this.
27 January 2026
Unprompted review
Reply from Coinexx
Hi Tee,
Thank you for sharing your experience. We understand your concern and have reviewed the matter carefully.
We can confirm that no funds were lost or stolen. The internal transfer did not complete and was automatically reversed to the original account, with the funds remaining secure at all times.
Your MT4 account statement clearly reflects this reversal and confirms that no money was deducted without return. In rare cases, internal transfers may fail due to temporary processing issues, and when this occurs, the system automatically returns the funds.
If you need help reviewing your statement or have further questions, our support team is always happy to assist.
Regards,
Support Team
I had an urgent issue that was quickly…
I had an urgent issue that was quickly resolved by a team member named Anna Carter. I made a dumb mistake and sent bitcoin to an expired address that was supposed to be a one time use. I use kraken so it saves your wallet addresses smh. I sent 2k and realized the balance didn’t update. Luckily Anna and the team at coinexx helped me resolve this issue asap. By far the best customer service.
27 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Account transfer.
Very quick and helpful customer support from Chris Paul. One of the biggest issues I have with forex brokers is how late some of them take to respond to inquiries, but coinexx doesn't really suffer from that. You can create accounts very quickly, and their agents can transfer your money without issue. Definitely recommend them if you want transparency and efficiency.
26 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia was able to assist with a…
Sophia was able to assist with a password issue, it took longer than expected but I was kept informed while waiting.
26 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Anna Carter was absolutely amazing
Anna Carter was absolutely amazing! She helped in every single way possible!
26 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam was absolutely terrific!!!
Sam was absolutely terrific!!!! Even the simplest things I should have known, he was very patient about and showing grace on every side...Beautiful person I bet! I had all my questions answered and i walked away feeling very satisfied with this guy! Thank you Coinexx for hiring Sam!!!!
23 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam was able to approve an account…
Sam was able to approve an account bonus for me even though I didn’t follow proper procedures as far as time of the deposit. They were able to still allow me the bonus as a one time courtesy. Thank you Sam! Excellent customer service
23 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Help chat is fast and reliable,always…
Help chat is fast and reliable,always sort my problems out,Anna was great..
23 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I had some issues to log in my account
I had some issues to log in my account. But costumer service representative James Cook helped me and solved the problem. Thumbs up!
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I was able to connect to an agent…
I was able to connect to an agent almost instantly. Sella Lewis was of great help, and she recovered my deposit as quickly as I asked for it. I will definitely recommend them if you're looking for quick and helpful customer support.
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia is the best & Coinexx is LEGIT
Sophia is the best & Coinexx is LEGIT! I really am appreciative of this platform as it allows me to trade my style without any prop firm rules, and gives me a chance as a US based trader to make a living off of trading as I begin my journey without the outstretched arms of outdated regulatory restrictions that traders in the US have to deal with. They were fast in both communication and the recovery of my funds, and they left me feeling satisfied as well as eager to continue using Coinexx. Thank you again to Sophia Brooks, she was absolutely outstanding.
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Coinexx Support Assistant was stella with assisting me...
After numerous minutes trying to solve why I could get the "Sign In" tab on my computer screen to activate whenever I clicked on it in order to Reset my password, Stella Lewis who was my Support Assistance was remarkable in helping me to rectify the issue and eventually I was able to sign in and continue into my Portal Office.
22 January 2025
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
sophia is the best she helped me as…
sophia is the best she helped me as fast as humanly possible THANK YOU AGAIN SOPHIA AND THANK YOU COINEXXX <3
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
My experience with numerous other…
My experience with numerous other companies is that of not moving fast and handling issues to conclusion while serving their customers. However this time round I have been served quite well and very satisfactorily by Sophia Brooks. I am very impressed at the level of professionalism demonstrated by Sophia. All my requests have been handled to conclusion and I am a very happy person. Your turn around time is commendable!!! Keep up guys, keep up Sophia! I will share the same experience with my friends. Thank you once more. Daniel
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Marsha Matt
Marsha demonstrated a high level of professionalism by promptly and effectively resolving my questions during a chat on the Coinexx platform.
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia was by far the easiest to work…
Sophia was by far the easiest to work with! HIGHLY RECOMMEND!
21 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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