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I worked with a Coinexx associate via chat named James Cook and he was knowledgeable and helped to solve all of the troubles I was having. He tracked down my transfers and added in the bonus I was try... See more
Company replied
Max Jones was the agent I worked with. He helped walk me through a couple a questions I had about funding my live account. Everything went very smoothly, even after I accidentally deposited the mone... See more
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I had a serious problem with navigating the trading platform and it was hard to figure out why I was having a problem signing in , then came Anna a very nice CS rep and took care of the problem like... See more
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Company details
Written by the company
Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!
Contact info
P.B. 1257 Bonov-Road, KM, Fomboni, Comoros
- support@coinexx.com
- coinexx.com
You should know
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Coinexx Customer Support
I received help from Anna Carter on two separate situations & the process was smooth. She understood the issues quickly & handled them in a timely manner with urgency. There were some technical difficulties on their end, but she reassured me she was aware of them & kept me updated.
25 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Amazing customer support
Quick an easy chat experience every time no run around and straight to the point with solutions. 10/10 recommend them. Dealt with Marsha Matt this last time and they were great help.
23 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Shoutout to Chris Paul Wonderful Service
Shoutout to Chris Paul Wonderful Service
24 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Their support is top notch
Their support is top notch. I made a transfer to an old account accidentally and Sam Adams helped me get the funds transferred to a new account very quickly. I have been using them for over 4 years now and have never had any major issues that weren't solved right away by their support team. Definitely a good broker to go with for increased leverage.
24 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Been using this broker for 2 years no…
Been using this broker for 2 years no issues at all just now I needed some help and James cook was very helpful
24 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Awesome experience with this broker
Awesome experience with this broker
24 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
ALWAYS A FANTASTIC EXPERIENCE WORKING…
ALWAYS A FANTASTIC EXPERIENCE WORKING WITH THESE GUYS! THEY HAVE HELPED ME OUT FROM TRANSFERING REAL MONEY FROM ONE ACCOUNT TO A NEW PROFILE WITH NO ISSUES. THE ONLY MAJOR ISSUE I HAVE HAD WITH THIS BROKER WAS A CHART ISSUE AND ON TIME FRAMES AND THEY WERE ABLE TO FIX IT WITH NO PROBLEM AT ALL. I HAVE NEVER HAD ANY ISSUES WITH THIS BROKER UNTIL TODAY AND I HAVE BEEN USING THEM FOR REAL AND PAPER TRADING FOR A FEW YEARS NOW. THEY ALWAYS GO ABOVE AND BEYOND FOR WHAT THEY NEED TO DO.
23 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Marsha is great!
Marsha did a great job of quickly answering my questions and maintained a friendly conversation all through our interactions
22 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Always responds quickly deposits are…
Always responds quickly deposits are quick and so are withdrawals
22 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I really appreciate Sophia Brooks…
I really appreciate Sophia Brooks helping me access my MT4 account. Thank you
22 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
James was very helpful and efficient.
20 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Efficiency and trust
I was having trouble figuring out how to fund my account and Marsha worked with me through the process and this made me to trust her integrity and everything went well and successful. thank you Marsha keep doing what you do and paying forward.
20 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
James was a great help and quick…
James was a great help and quick resolution!
19 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Technical Issues all the time
Ive been with Coinexx for years and they have gotten worse. Log in issues due to their technical issues that they are always aware of per Jack, steve or Marsha. depending on who is answers the chat bot. Im looking for a new broker which is a shame after 5 years of sporadic service from Coinexx. Cross your fingers when it comes to withdrawals; they are always working on their system and appreciate your patience.
17 February 2026
Unprompted review
Reply from Coinexx
Hi Mara,
Thank you for your feedback.
We are fully committed to providing a stable and efficient trading environment and genuinely understand your concerns. While we strive for seamless performance, occasional technical interruptions can occur on any online platform, usually as part of routine system processes aimed at maintaining overall stability and security.
Although responses may come from different representatives, our support team operates under unified procedures to ensure consistent, accurate, and reliable assistance at all times.
With regard to withdrawals, we follow strict security and processing protocols to protect client funds. Any delays are generally linked to necessary verification checks rather than arbitrary issues, and the vast majority of transactions are processed smoothly.
If you are experiencing a specific issue, we encourage you to contact us directly so we can review the matter and assist you promptly.
Regards,
Support Team
James was very help and quick with his…
James was very help and quick with his response time , greatly appreciated
18 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia B …
Sophia B along with other members that I receive to assist me for help always help me solve the issue at hand!!
18 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
A broker definitely worth trying
Marsha Matt was super helpful in every way. Almost all the reviews are about the customer service, which IS great, but Coinexx is more than just great service. I have had great success with running EAs on their MT5 servers. Fast execution, great spreads, and low commissions. I use about five different brokers and Coinexx is one of my favorites. I've been using Coinexx for a little over a year now with no issues.
18 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Very friendly and Helped me instantly
The support member that helped me was James Cook and he provided me with the help I needed within 5 minutes
17 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Loved the service
Loved the service, specially the support, James is over the top great guy he assisted me with all my questions regarding my account, etc.
16 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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