Sophia Brooks did help me very well with my concerns. She help me with creating live account. When I have trouble connecting it to MT5, she help me as well and it was successful. She's very knowledg... See more
Company replied
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See what reviewers are saying
I hate having to deal with customer service issues via chat as it’s usually a frustrating cycle of choosing the wrong prompts for my issue with an AI bot. However tonight Stella helped resolve my issu... See more
Company replied
I worked with a Coinexx associate via chat named James Cook and he was knowledgeable and helped to solve all of the troubles I was having. He tracked down my transfers and added in the bonus I was try... See more
Company replied
Max Jones was the agent I worked with. He helped walk me through a couple a questions I had about funding my live account. Everything went very smoothly, even after I accidentally deposited the mone... See more
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Company details
Written by the company
Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!
Contact info
P.B. 1257 Bonov-Road, KM, Fomboni, Comoros
- support@coinexx.com
- coinexx.com
You should know
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Some how some way I messed up my…
Some how some way I messed up my accounts and had to get it fixed by James cook , did an amazing job helping me retrieve my money thanks !
11 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Excellent company
Been trading with Coinexx for a while. It is an excellent company. Their customer service very good. There has been no issue with deposit and withdrawals. It is one the best brokers in the world - especially for US customers who want to trade gold and other currencies.
11 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Overall very good service. But getting money out is NOT what's advertised
Mostly the service is great. Very polite and responsive staff. However, getting money out is NOT what they advertise, unless it is under $2500. It takes about 3 days EVERY time. You have to answer several check point questions, phone interview, etc. every withdraw. The process was quite frustrating. A manager reached out after my negative review here. He directly addressed my complaints/questions and listened very well. Details were filled in that prior staff didn't answer adequately. Once handled, he said he would train the staff I had talk to on the previous 4 withdraws in 3 months that didn't explain this properly. What great customer service from him! FYI, this is to make sure it is not fraud, but the odd slows and lack of transparency made me suscipcious. I have never seen this in 30 years of trading before. It adds time and didn't make sense. Overall I am pleased, now that this got sorted out. Be sure to ask questions if you want to do withdraws over $2500, even if it's just profits. Know it is more like 5 working days if over $10-20k in a 24 hr period.
10 March 2026
Unprompted review
Coinexx is the best broker ive ever had…
Coinexx is the best broker ive ever had the customer service is A1 and James cook helped me with a deposit issue very greatful to have coinexx as a broker they are truly they best
10 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam Adam I want to say thanks for…
Sam Adam I want to say thanks for helping me resolve matters regarding my deposit accidentally used an old wallet but within 10 min you were able to fix everything I’m glad to have coinexx as a broker and it’s a pleasure to know that when ever I need help with a issue I’m always helped nothing but positive vibes and great customer care service with coinexx
10 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Locked in with them 🔥🔥
I’m giving my hats off to Coinexx!! They absolutely helped with the withdraws and when I was using cashapp they absolutely gave me a hard time. But the customer from Coinexx absolutely helped me! I’m just absolutely locked in with them for life
9 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
James Cook helped out well in a timely…
James Cook helped out well in a timely manner
9 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
customer service with these guys is top…
customer service with these guys is top notch. been with them for years. don't plan on going anywhere.
9 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Scammed
Scammed, don't waste your money they manipulate price so you can lose non stop .
8 March 2026
Unprompted review
Reply from Coinexx
Hi Lorenzo
Upon reviewing your account, we were unable to identify any trading activity in recent months, and we do not see any prior concerns or issues raised from your side during this period.
Could you please provide more details regarding the issue you encountered? This will help us better understand your concern and allow us to assist you more effectively.
We take all feedback seriously and are committed to ensuring a safe and transparent trading experience for all our users.
Regards,
Support Team
this company is amazing
this company is amazing. Fast deposits fast withdrawals fast customer service not to mention extremely nice and knowledgeable. James is always so eager to help with any questions you might have...and i also have a lot..but he answers everyone with a pleasant attitude and that goes a long way. The platform is smooth with no hiccups if your not trading with them you are missing out
6 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
i had a problem with a deposit
i had a problem with a deposit , i got in contact with Anna Carter and she resolve everything in less then 10 min
5 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
After almost 5 hours got it working.
Ann Carter after talking with a few people was able to get things working. Thank you very much.
3 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
James is the best
James is the best, he help me with every question that I have . Great customer service super smooth and fast
3 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Can't login my account this morning
Can't login my account this morning, the support James Cook quickly resolve my problem. Good support and accurate respone, thank you !
4 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Anna Carter is amazing
Anna Carter is amazing! James is amazing! These guys know what they are doing, honestly this is my best experience yet.
3 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Loving the brokerage as the…platform was so easy to navigate
Loving the brokerage as the registration and the setup of the account were by far the easiest out of all the many many brokers ive had, James from customer support, was really knowledgeable about provided detailed instructions on any steps required. Awesome and profressional so far 👍⭐⭐⭐⭐⭐
2 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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