Coffeecups.co.uk Reviews 1,436

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beauty and durability. Many people highlight the excellent service, fast and efficient delivery, and careful packaging, often mentioning that items arrived quickly and well-protected. Consumers also appreciate the ease of the ordering process and the helpfulness of the staff. However, some customers also noted issues with product variations, such as a difference in color compared to existing items. A few people reported receiving damaged items or products with defects, and some found that the advertised capacity of certain cups was inaccurate for practical use.

What people talk about most

Product

Users describe positive interactions with product. Customers frequently praise the great selection of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Quality

Clients share positive opinions on quality, with many praising the robustness and stylishness of ceramics,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Order

Customers had positive experiences with order. Many reviewers praised the easy ordering process, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered with coffee cups multiple times, about to place a large order with them again today which reminded me to leave this review! Great quality products, came quickly also and getting in conta... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant company, firstly items are high quality, well packaged and delivered promptly (and that’s not just me copy-pasting from my default feedback) Have also dealt with their customer... See more

Company replied

Rated 5 out of 5 stars

Amazing service from James and his lovely Wifey. Delivery was fast and efficient. Highly recommended. Product range is vast and appealing so much choice at good pricing will be ordering again when re... See more

Company replied

Rated 5 out of 5 stars

These Cups look and feel absolutely beautiful I first seen these in St Ives. I liked them that much I searched the company off the bottom of the cup and purchased immediately. They arrived within a... See more

Company replied


Company details

  1. Restaurant Supply Store
  2. Glassware Wholesaler
  3. Household Goods Wholesaler
  4. Promotional Item Store

Written by the company

Custom printed or plain crockery for every area of the hospitality industry, corporate sector and retail. No minimum order quantities and huge stock levels. Bespoke screen-printed logos, all hand-applied and fired in our on-site workshop and kilns.

Custom Printed Crockery with No Minimum Order Quantities!

Split boxes, huge stock levels and in-house printing services for all your professional crockery needs.

Split boxes, huge stock levels and in-house printing services for all your professional crockery needs.
Next-day shipping for plain items in stock, if ordered before 2pm. No minimum order quantities and split boxes available so no order too small.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Urgent need for coffee cups

I dealt with Kate was extremely helpful, going out of her way to ensure that I was able to obtain the products that I needed. Easy to deal with and very quick service and delivery.

22 May 2025
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Reply from Coffeecups.co.uk

Well thank you Steve ! it was my pleasure, we are always here on the phone or live chat and ready to help. We are real people, no robots here answering the phones and we love to speak to our customers!

Rated 5 out of 5 stars

Super quality

We are delighted with the cups, saucers and mugs that we bought. The design is beautiful, and the cups and mugs are lovely to drink from.

13 May 2025
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Reply from Coffeecups.co.uk

Thank you Susan! we were please we could help and that you are enjoying using your items

Rated 5 out of 5 stars

Lovely product

Lovely product, quick efficient delivery with excellent packaging at a reasonable price

15 May 2025
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Reply from Coffeecups.co.uk

Thanks Terry ,we are pleased to have been able to assist and glad you liked our packaging ! we love recycling all our old cardboard to make the shredding we use to pack your orders .

Rated 5 out of 5 stars

Low but good volume

I bought a very nice mug from coffeecups. It fits underneath my espresso machine while sitting in some scales perfectly. It is perfect for a latte.

19 May 2025
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Reply from Coffeecups.co.uk

thank you Tony! so glad it fits - enjoy your Latte. for readers of this review ...We do have a height filter on our site so anyone can find their perfect height cup , we know this is sometimes tricky !

Rated 5 out of 5 stars

Better than ‘first class’ service.

I’ve bought cups from these folk twice now. They have good stock and you’ll find what you need, also (and most importantly) their service is second to none. Delivery is very fast and the care that goes into packing is evident, really phenomenally well packed. I think they mainly supply restaurants and cafés but they have been top notch on the little orders for our home use. I recommend them, you will not be disappointed.

16 May 2025
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Reply from Coffeecups.co.uk

this put a smile on our faces ! i will pass this on to the whole team , it means a lot ! Rob and Dave on despatch will be thrilled, they really put a lot of effort into packing our ceramics and it is lovely that you have mentioned this . thank you !

Rated 5 out of 5 stars

Very pleased with this company

Very pleased with this company. Only needed 10 cups so this was perfect for me, as others wanted to sell 48!

6 May 2025
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Reply from Coffeecups.co.uk

Dear Lori, we have always had a no minimum order quantity and are just as happy to sell 1 cup or 1000, its great that you appreciated this and took the time to let others know ! many thanks it means a lot to us .

Rated 5 out of 5 stars

Great selection and great service.

Great selection and great service, highly recommend. Been looking for the perfect flat white coffee cup for ages and found them here.

12 May 2025
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Reply from Coffeecups.co.uk

thank you for the lovely review and 5 stars! glad we could help you find what you wanted for your flatties!

Rated 5 out of 5 stars

Excellent quality items (cappuccino…

Excellent quality items (cappuccino cups and saucers) at a reasonable price, delivered very promptly, well packed and in good condition. Thanks!

12 May 2025
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Reply from Coffeecups.co.uk

thanks for taking the time to review us and the 5 stars ! it's really appreciated. Happy you like your cups- enjoy your coffee!

Rated 5 out of 5 stars

Excellent service

I have used coffeecups multiple times for customised and stock items and have always received quick and helpful service, with questions answered quickly and goods despatched promptly and very well packed in recycled materials. My most recent order of customised items had a bit of a tight deadline and it was delivered a whole week early.

The custom designs I've had made are printed in sharp detail, are neatly applied and are holding up well in regular domestic use. On the one occasion where I had a breakage of an item in transit, I sent a photo of the broken item in and it was replaced very quickly.

Their provision of a wide range of hospitality quality tableware, offered for sale as individual items to both the trade and general public, may be unmatched in the UK as these products are generally only available in bulk from companies that prefer to deal with the catering trade.

I would not hesitate to recommend coffeecups to anyone looking for quality tableware.

16 May 2025
Unprompted review
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Reply from Coffeecups.co.uk

Dear Dan , we really appreciate this amazing review and the time you've taken out to write it for us . We are a small family firm and take pride in giving great customer service on every order and it's lovely to hear this . I will make sure all the team gets to know . Thank you so much , Kate

Rated 5 out of 5 stars

No minimum order!

Coffeecups has a no fuss site to navigate with very reasonable prices, delivered promptly, extremely well packaged and best of all....no minimum order!

28 April 2025
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review! We are so pleased you are happy with your order :) Emma

Rated 5 out of 5 stars

Super-helpful

Most suppliers have a minimum order but Coffeecups were not only happy to provide us with a single teapot lid to replace a breakage, but they sent 6 different sized lids for us to try, and furthermore they only charged for delivery. That is going above and beyond!

17 April 2025
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Reply from Coffeecups.co.uk

Thank you for the 5 star review Jenny! I am so pleased we were able to find a lid that fitted your teapot from another company - lids are like lock and key so I am so pleased we found something!

Emma :)

Rated 5 out of 5 stars

Beautiful stoneware

I now have the plate, bowl & cup. Absolutely love this set.

17 April 2025
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review Beth! We are so pleased you love your matching set :) Emma

Rated 5 out of 5 stars

Excellent!

Lots of product choice and amazing value for money. I had to return something and the process was very quick and easy. Excellent customer service!

17 April 2025
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review Lesley! It means a lot :) Emma

Rated 5 out of 5 stars

Fast, efficient service

I ordered a teapot to be sent to the United States and it arrived much faster than I expected. Great communication and service.

16 April 2025
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Reply from Coffeecups.co.uk

Thank you so much for the 5 star review Stuart! We are so pleased your order arrived quickly! Emma :)

Rated 5 out of 5 stars

Good prices, good quality, quick dispatch

Good prices compared to high street names, nice designs, and clear on cup capacity so you can easily get an idea on the size. I got a couple of sizes of coffee cups and some espresso cups. I like that saucers are sold separately, because I never use the saucers to they would just clutter up my house. Dispatched quickly and packaged well. Would buy from here again

9 April 2025
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Reply from Coffeecups.co.uk

Thank you so much for the lovely 5 star review Steph!
We are so pleased you are happy with your items :) Emma

Rated 5 out of 5 stars

Good service

Good price, quick delivery, well protected during transit

16 April 2025
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Reply from Coffeecups.co.uk

Thank you for the 5 star review Tony! Emma :)

Rated 4 out of 5 stars

The shipment was carefully and securely…

The shipment was carefully and securely packed. The mugs are of good quality.
However, I am a little disappointed. I was looking for porcelain mugs, but these are ceramic. Thicker and heavier than I expected.

14 April 2025
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Reply from Coffeecups.co.uk

Thank you for your review Initia. Sorry to hear the Evolve mugs were not what you were hoping for! I think you may have been looking for something fine china? These are porcelain items as listed on our website, and you are right, the Evolve is a thicker more durable ceramic.
I have sent you an email regarding this!
We wish you had contacted us sooner!

Emma :)

Rated 5 out of 5 stars

I was very impressed by this…

I was very impressed by this professional & quick response company & just felt things were going to go smoothly (something that is rare these days) Good communications. Goods were well packed and arrived safely & promptly 😁

15 April 2025
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Reply from Coffeecups.co.uk

Thank you for the lovely review Sue! Emma :)

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