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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with products, including quality concerns and incorrect items. Customers also frequently report problems with their orders, such as missed deliveries or items not arriving as expected. The return policy and process were a major source of frustration, with many struggling to complete returns or receive refunds. Additionally, delivery was often criticized for being unreliable and slow.

What people talk about most

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Order

Reviewers express strong dissatisfaction with their orders. Many customers report not receiving their ordered... See more

Product

Customers consistently note negative experiences with product. Many reviewers report not receiving their... See more

Delivery service

People report negative experiences with delivery service. Many customers express frustration over extremely... See more

Customer service

Users describe negative interactions with customer service. Many customers report that the customer service... See more

Based on these reviews

Rated 1 out of 5 stars

So apparently @cobio’s return policy means “we’ll wait you out until you give up.” 😅 I didn’t give up. I dragged it out for months — and when they couldn’t stall anymore, they literally shut... See more

Rated 1 out of 5 stars

Negative 5 stars. I’ve been promised a refund since January, 2025. The pillow smelled like stale cigars. Paid $30 postage to return it to an address that returned it back to me! Fourteen emails and 9... See more

Rated 1 out of 5 stars

SCAM!! I wish I did my research prior to purchasing. I bought this on 12/18/2024 and it is now 5/12/2025 and still no pillow, no refund and the company has stopped answering me. Initially, they sent a... See more

Rated 1 out of 5 stars

I should have read the other reviews. This pillow did not work for me - that's ok, it happens. However, I was within the return window and returned the pillow following their instructions in JANUARY... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

167 reviews

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Rated 1 out of 5 stars

SCAM

Same thing here as I’ve read in the previous reviews. Gave them 89$ for a neck pillow on 12/13 it is now 1/4/25, nothing came. Emailed them and two weeks in I got an email that our order was mixed up as a Covid Test. This company is a scam, I sure wish I had checked Trust Pilot before I sent my money. Now I’m worried that they have my credit card info. DON’T BUY ANYTHING FROM THEM.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

I ordered two on Thanksgiving

I ordered two on Thanksgiving, it is January 3rd today and the fake tracking they use has show it in the same place since December 26th saying cleared customers and extracted or some crap. These were a Christmas present, do not order from these people ever, complete scam, thieves and I ordered through #apple ads while playing games, so I can not even get my money back because #applepay doesn’t have a way to request a refund like a bank would. So I am screwed but protect yourself and avoid this company all together

4 January 2025
Unprompted review
Rated 1 out of 5 stars

Sent my money

Sent my money, got no product 4 weeks later, Single email response saying I had a Covid test being shipped, and even that tracking number did not work. I think it may be a scam. AVOID

11 December 2024
Unprompted review
Rated 1 out of 5 stars

This company takes your money and does…

This company takes your money and does nothing for months. Very disorganized. I ordered a pillow and was told that a Covid test was being shipped. Slow email response to complaints comes from China. Avoid at all cost.

30 December 2024
Unprompted review

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