ClubOcean Reviews 

Great quality of the products, fantastic customer support. Despite small problem with QR code, I received fast help within minutes! I will definitely go back to buy more!!

Very pleased withe bracelets and the app to track the penguins. We are tracking them as a family. We went to Antarctica last year and this brings back the memories . Had some trouble setting it up Club Ocean was very helpful!!

I've written two emails to customer service to ask why my "instantaneus" gift cards were still missing after days, and they didn't respond. I'm frustrated with the service, and apparently writing here is one of the only ways to get an answer, if any.
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Update: the problem was solved in an effective way. Still I understand that there could be problems, but the delay of response still does not allow me to give five stars.
That being said, the actual plushies are amazing, the system of donation and tracking is very nice and once they responded the solution was very rapid.
If you plan to buy from them for a special occasion, buy in advance.

Great and quick support

answered quickly and solved our problem immediately

I had a very good experience.I think this is a very nice idea for people that love the ocean and the animals that live in it.I really love it!
And if you have a problem you can send an e-mail and they actually reply really fast and try to help you.

I really like this initiative, I have already ordered several bracelets and other gadgets. Recently had some issues but they immediately responded and rectified the issue.

Very nice that you can track your animals and have a small peak into what these people are trying to do with the raised funds.

I bought as a present and for myself as well. My friend was happy to receive a present with purpose. It's glad to understand that you aren't only buying a jewellery but also helping at least a little nature. Delivery was fast and secured.
Support team was extremely fast and helpful 🥰
Definitely will buy more from them. Also they are transparent about where funding is going so overall pleasant experience with this company ❤️

ClubOcean should be an inspiration for everyone! I adopted four amazing creatures and can't wait to adopt more 💙

i adore my new four additions to my family nepton hoku levin and fina this is an amazing company and the fact i will forever have teddy bears and be able to follow these beauties as they journey through life

I made two orders in November of 2025, one to the Uk which took six weeks to get delivered., the second order I made on the same day and although my credit card was charged for this second order I never received an order number or any information. I am trying to get my money reimbursed to my credit card, but so far have not had any success.

I used the offer and bought four bracelets for me and my kids. The delivery went very smoothly, and it was a great joy for kids to learn about their animals, see their pictures, location, read about the last observations.

Farce ! Zoe only responds to email on a public forum like this , no accountability .

It don't work qr code issues , I feel mislead and it's very poor customer service trying to get anything resolved with this company is like getting through a Shakespeare play such as Macbeth.

My experiencience with ClubOcean was great because I had a problem and they did their best effort to solve It, answering me all my emails and finally getting the login in problem solved. My child loves seeing the seal and the penguin so much!

We purchased bracelets for Christmas. Emailed several times. Been given the run around and you have the cheek to reply to my wife’s review that you’ve emailed when as of today you are ignoring the past three emails. We want what we paid for. I cannot leave a positive review. It’s a nice idea IF it works. Run into problems and get a standard reply that doesn’t resolve and you have to chase! As of today no working item! Had the staff member actually RESOLVED the issue I wouldn’t have slated a company that’s trying to do some good for the sea animals!!!
AVOID THIS COMPANY!

What an absolute farce this company is! I ordered 4 bracelets for my grandchildren prior to Christmas. Their advert on social media stated that the items were guaranteed before Christmas and with Royal Mail tracking. The initial tracking link was not readable, but it was clear that the courier was DPD. On 24th December I emailed to enquire where my parcel was, as the tracking link has not been updated. I didn’t receive a response. Early January I made contact again and still no response! So I initiated a dispute through my payment portal, at this stage the tracking link updated and it was showing YODEL as the courier but still no sign after a week. Long story short the dispute found in my favour and I have been refunded - they stated that the case was closed in my favour, as the seller's tracking information was found to be invalid and they sent me a full refund. The customer service is non existent, they are not trustworthy and reading other reviews it appears the items are less than satisfactory. Based on my experience (and those on their previous Trustpilot page) I would say AVOID AVOID AVOID
NOTE: after reading the response to my review from ClubOcean, I would like to clarify that the refund was only given after escalation via PayPal, ClubOcean declined/ignored my initial requests for a refund and after investigation PayPal determined the shipping link was invalid and found in my favour, hence the forced refund. This company is totally disingenuous (suggesting they initiated the refund) and I remain with the view that they should be Avoided.

Ordered three track an animal for Christmas gifts. One QR code not working. Having issues raising a complaint with the company.
Embarrassing as it was a gift. No idea at all if the other two work or not!
Not the happy Christmas gift I wish it was! Been giving the run around from the company atm!!!
Shame as I love the idea.

Update!! WOW! You can reply not to emails but to reviews!! The item is faulty and you haven’t replied via email to resolve it. You’ve had me jumping through hoops and are now ignoring me. I’m most disappointed. Things go wrong but it’s how you as a company deal with this. DO NOT LIE AND IMPLY IT IS RESOLVED!!! Shocking. Will be claiming this back from my back. Shame the poor little boy I gifted this to for Christmas is at the brunt of your shocking customer services!!!