Cancel order!
Hi,
I made a mistake and need to cancel the order I just placed. I’ve emailed you and no response
Please cancel the order
Thank You,
Rosa
4 April 2026
Unprompted review
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Company details
Written by the company
IMPORTANT : We recently switched domain from clubocean.co to club-ocean.com Our official Trustpilot page is the one with +1200 reviews.
Contact info
Switzerland
- club-ocean.com
2.5
Poor
6 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam/Greenwashing
I ordered a few things for Christmas, received a tracking number that went to a page that doesn't exist. Searched the shipping company (AI bot) that wanted me to enter my credit card info and pay to interact with a human for information on my shipment. Emailed the company, no reply. Complained on Instagram and they deleted my comments. There are a lot of people on their comments looking for help on missing orders that recieve copy and paste replies. After looking online they also have very negative reviews from conservation orgs in regards to what they donate and what animals you can actually adopt. My bad for not looking into this before buying, hope this helps others steer clear.
8 December 2025
Unprompted review
order not received
My first purchase went smoothly, but with the second order the parcel was marked “delivered” even though I hadn’t received it. I checked with the local courier and investigated on my side. When I reached out for help, I was redirected back to the courier and asked to resubmit the same evidence multiple times. The back-and-forth between courier, seller and me took over seven weeks before a replacement was approved.
10 September 2025
Unprompted review
A cheap ass bracelet that's supposed to…
A cheap ass bracelet that's supposed to track an Orca. The QR code that came with the bracelet where you're supposed to track 'your' animal with DOESN'T WORK. SCAM!!!
And I wonder what this company does with my personal data!
Don't buy stuff if there's no after pay option!
20 August 2025
Unprompted review
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