Cloud 9 Vets Limited Reviews 801

I can finally write, still through some residual tears, to thank everyone at Cloud Nine and vet Sonia in particular for their wonderfully kind and compassionate support during one of the hardest times of my life. This review is also for those who are about to go through what I and my beloved and hugely missed Lottie went through. My heart goes out to you, it really does. I cried so much whilst making the decision, making the booking and waiting for the appointment. I searched deep into my conscience and wavered between wanting to know for sure that what I was doing was best for Lottie and what she was trying to tell me in her wordless, utterly loyal way. Sonia helped. She helped me to release the bond of love that builds up between an owner and their little canine companion of many years in a really gentle and for Lottie, completely painless way. Sonia was quiet and empathetic, reassuring and emotionally present to the point of crying with me as we jointly said farewell to my best friend. Rest in Peace Lottie. To all those of you going through this, the ragged, raw grief does go away but gentle tears will still fall from time to time to heal you and honour the passing of your loved one, just as mine are tumbling down now.

I made the very difficult decision to call a number of home vet practices to see what availability there was for a home visit to our very beloved cat Ted in the next 24 hours. By far and away, the best experience I received was from Cloud 9. The phone was answered almost straight away, and I received an amazingly compassionate and helpful response from Jennifer. And despite not having a vet imminently available in my local area, she managed to contact vet David who offered to come out of his area, within 24 hours, to come and help us in our moments of distress. As it turned out, this was not necessary as our local vets were able to make the home visit after all.

I contacted Cloud 9 because of the wonderful reviews on Trustpilot and I can honestly say this was fully backed up by my experience.

I can't tell you how grateful I am that we were able to say goodbye to our beloved Tigger at home. David was lovely, taking time to explain things to us and making the whole experience feel as kind and unrushed as it could be.

Couldn’t recommend cloud 9 enough. David made the hardest day that little bit easier by being so kind and comforting. Even down to their aftercare, everything has felt so personal and they have made us all feel that they really care and sympathise for us as a family

Cloud 9 explained the itinery,and the vet(Richard) was excellent.It made a sad occasion easier to bear.
Charlie our staffy went peacefully.

Thank you Cloud 9 for your wonderful service and support. The vet and crematorium staff were so kind and considerate. From first telephone call to my Sophie’s ashes being delivered home. Thank you again, Pam Peers

7 years ago I took my 13 year old dog suffering with cancer to the vets for the last time. Although I had her in my arms, cuddling her, and talking to her, I could see the fear in her eyes. When I got home, my other dogs were looking for her. They sat at the gate for several weeks, waiting for her to come home. I couldn't explain to them what had happened to her.
During Carlo's last few days I was determined history would not repeat itself and I was hoping he would pass in his sleep but that morning he couldn't get up even with my help, and I knew I had a decision to make. I phoned a company that had been recommended to me, they told me they couldn't help as I was not in their area and to try Cloud 9Vets. Wow! What a difference! Danielle answered the phone, she was kind, sympathetic and so patient while I tried to speak through my tears. She also said, I did not live in an area they covered, but she would phone around to see if any of the vets would come out to me. She phoned back about an hour later to say that Filipe could come out to me but it would be about 6.30pm. She then, without having to, phoned around to find a pet company in my area that would take Carlo to be cremated. She really went beyond her call of duty for me. Filipe phoned about 10 past 6 to say he was stuck in traffic but should be with me before 7pm. He arrived about 6.50 with his quiet voice and calm demeanor, and showed Carlo nothing but kindness and dignity. He gave him a small injection which took about 10 minutes to work and then Carlo fell asleep looking at me as normal while I was stroking him. Filipe made sure Carlo was fast asleep before he inserted the cannula. In total Filipe was here just over half an hour. Nothing felt rushed, it was so peaceful. After Filipe left, I let my other dogs out of the kitchen and they went to Carlo. They said Goodbye to their best friend, big brother and the one who helped them to settle in after they had left the rescue center. They are still grieving for him, but each day they are getting better. Thanks to Cloud9 Vets they know what happened, he didn't just go out one day and disappear, and I know my beautiful boy had a dignified death, he wasn't afraid, he was at home where he belonged and so loved.

I'm forever grateful to Cloud 9 and vet Charis for helping me to deliver to my cat a peaceful transition at home, in his familiar environment, in his favourite spot and with me next to him. My cat was suffering from cancer and when he suddenly started to be in an unbearable pain, I needed to help him as soon as possible, and it took only one and a half hour after my first call to Cloud 9 till the vet arrived. Charis was perfect and now I can't imagine anyone else instead in this situation. She went above and beyond to make me and my cat as comfortable as it was possible given the terrible circumstances. I can't thank Cloud 9 and Charis enough for being for me throughout the whole process, from my first call, through euthanasia and arranging cremation, till help with the insurance claim.

I want to offer my heartfelt gratitude to Cloud 9 and especially Rachel, for helping our 14 year old Labrador Dougie take his next journey over the rainbow bridge. Rachel was so calm and explained everything that would happen, from start, until Our sweet boy took his last breath. We didn't want to say goodbye but because we had to, we wouldn't have wanted it to happen any other way. The peace I experienced yesterday, for Dougie and his family was exactly as it should have been and remained that way for the rest of the day. Thank you for giving Dougie these precious last moments with us all x

From initial phonecall until my darling 16 year old dog - Diddy - fell asleep I felt we were in safe hands, I can not imagine how we would have coped without Cloud9 Vets - Northampton.
Diddy's final moments were beautiful and I can not imagine a more peaceful ending to her long life.

On the 11th October 2025 our dear staff Roxy ♥️ was put to sleep by Rores such a caring & professional vet..the care & love Roxy got that afternoon was done with such dignity thankyou Cloud 9 vets.

On the 01-10-25 we had our beautiful bichon Daisy put to sleep . We arranged this heartbreaking goodbye with cloud 9.
Filipe the vet came at the arranged time and immediately made us feel assured and calm .
Our last precious moments with our little girl were not rushed and we were able to say our goodbyes lovingly in our own home .
We thank cloud 9 for their kindness and Filipe for his gentle compassion .
We highly recommend cloud 9 .
Thank you all so much .

Yesterday Susie came to our home at 2.30 to put our German Shepherd, Rusty to sleep.

I wanted to drop a note to say how amazing she was. She took so much time and care with both us & Rusty and carefully explained everything clearly and with empathy. She made a difficult and upsetting situation the best it could have been.

Francis from Phoneix who took him away was also very nice, again, caring & empathetic.

Please pass on our gratitude to them both.

Amazing company from start to finish. The personal aspect really helps with the difficulty you and your pet are going through. From the vet to the cremation made it as respectful and peaceful as possible.

Kind and compassionate call handler. Appointment booked with Jack my chosen vet
Lovely man. No rushing. Explained everything. Look after us all and considered the feelings of my other pets. Definitely recommend

We recently had to make the sad decision to put our Gibbs out of pain. Frances came within the hour of us calling them. She was so lovely, patient and understood our grief. She was gentle with Gibbs and never rushed us. I cannot thank her enough for making this a calming, loving goodbye. She even helped us carry Gibbs to the car after to take to the vets. Thank you Cloud 9 and especially Frances.

We had to make the difficult decision to let our beautiful boy Gilbert be put sleep forever
This decision was made so much easier by Nacho the vet sent from Cloud9vets
Who was compassionate, patient, and professional
Gilbert passed peacefully and at no time was he anxious or distressed
I would not hesitate in recommending Nacho and cloud9vets all staff involved were professional and compassionate

We had to say goodbye to our beautiful whippet, The service from Cloud 9 Vets was above and beyond expectations from the first phone call to book , Susie the vet who came to put Lily to sleep in our own home and the gentleman from the cremation company who collected her.every person was so kind caring and compassionate our little whippet was so relaxed and happy right until the end. When we recieved her ashes back within a few days they were packed so beautifully with a candle and a lovely message. It was the hardest thing for us to do but this company could not have made it easier for us.I would highly recommend them.

A huge thank you to Sonia, the vet from Cloud 9 Vets, who helped my beloved little tabby cat, Tutxi, over the Rainbow Bridge. Sonia's care and compassion for Tutxi ensured that she passed in a way that was gentle and relaxed, without any fear. And thank you for being so understanding and kind towards me, allowing everything to happen at my pace whilst I sobbed uncontrollably.

And a special mention to Vicki, the care coordinator on the phone who organised everything: from the vet arriving early the following day, to Phoenix Pet Cremations collecting my little cat an hour later. Your kindness and patience on the phone, together with your efficiency, made a horrible time so much easier.

We were so grateful to be able to say goodbye to Bruno in his own home. David, from Cloud 9, was so kind and supportive, it really helped us at such a very difficult time.