Excellent service in every way! Gary & Mark delivered a first rate installation in around an hour, they cleaned the job site before installation and left it clean and tidy after they were done.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Personal hygiene is made much easier for me now I have my washer/dryer toilet. As I have become more disabled due to arthritis and various other physical problems…. the Closemat Installions is absolut... See more
Company replied
I have a bidet, wash and dry toilet. Which I’ve had for a good while now. Because of further deterioration of my mobility, a powered toilet seat riser, has recently been installed. This has been br... See more
Company replied
Good morning, I think I had four attempts to schedule my appointment; it was canceled several times, but when the engineer came, the job was done professionally and quickly... See more
Company replied
Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Suite B, 4th Floor, Jackson House, Sibson Road, Sale, M33 7RR, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
871 reviews
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Replied to 100% of negative reviews
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Quick afiicient polite tookleen and…
Quick afiicient polite tookleen and tidy in his work
10 November 2025
Reply from Closomat
Thank you so much for taking the time to share your positive feedback. We appreciate it.
Reply from Closomat
Thank you for taking the time to share your experience. We're always pleased to hear such kind words about our staff.
I had a very polite and knowledgeable…
I had a very polite and knowledgeable interaction with the receptionist who was very courteous and nothing was too much trouble
6 January 2026
Reply from Closomat
Thank you so much for taking the time to share your experience. It is always great to hear how our staff have helped. The team will look forward to supporting you again in future.
The employee serviced the Closamat in a…
The employee serviced the Closamat in a professional manner
15 November 2025
Reply from Closomat
Thank you for taking the time to share your review. We are very pleased to hear that your service went well.
Manufactured to a high standard in the uk
Closomat provide a lavatory with a wash and dry facility that is easy to use for those experiencing lowered ability. Easy to operate elbow flushes. Ours was installed by our builders but commissioned afterwards by Closomat to ensure proper safe installation. The pre Sales team were very helpful and gave advice and prices when asked. No pushy sales pitch, just honest advice when needed to a family feeling the effects of recent life changes.
11 December 2025
Reply from Closomat
Thank you for taking the time to leave such a considered review. We’re glad to hear the installation process went well and that our team could offer clear, practical guidance during an important time for your family.
My loo is in aworst state than before…
My loo is in aworst state than before the engineer came,, the outer casing on the back of the loo and under, aren’t secure.
I can’t remember the exact date because the engineer kept arriving before my carer, despite your office requesting later appointments.
8 October 2025
Reply from Closomat
Thank you for highlighting these points.
It seems we have fallen short of our usual high standards in this occasion and we apologise whole heartedly.
We will be in touch to resolve the issue.
Reply from Closomat
Thank you for taking the time to share your experience. We're pleased to hear that you're so happy with the service.
Reply from Closomat
Thanks so much for taking time to share your experience. It's much appreciated.
Engineer was very professional and…
Engineer was very professional and understanding the problem
And customer service team listen and acted quickly
8 January 2026
Reply from Closomat
We’re glad to hear the team provided such attentive and supportive service. Thank you for taking the time to share your experience.
Great works
27 November 2025
Reply from Closomat
Thank you for taking the time to share your feedback. It's much appreciated.
Reply from Closomat
Thank you so much for sharing. It is much appreciated.
Very nice installer checked everything…
Very nice installer checked everything working ok, changed the temperature of the water for me, was very good
11 December 2025
Reply from Closomat
Thank you for your feedback. We’re pleased to hear the installation was handled with care and that everything was set up to suit your needs. We appreciate you taking the time to share your experience.
Reply from Closomat
Thank you for taking the time to share your experience. We're really pleased to hear this.
We had a Closemat for 30 years until…
We had a Closemat for 30 years until there were no available parts for it so we ordered a new one. It was fitted quickly and efficiently and sits exactly what we want it to do.
18 November 2025
Reply from Closomat
Thank you so much for your feedback. We’re delighted to hear you were supported for so many years and that your new installation was completed smoothly. It’s great to know the replacement is meeting your needs exactly as intended, and we appreciate your continued trust.
Gentlemen who came to check ours
Gentlemen who came to check ours. Was on time. Very polite and extremely helpful.
16 October 2025
Reply from Closomat
Thank you for your feedback. We’re pleased to hear the visit went smoothly and that our engineer provided a helpful and courteous experience. We appreciate you taking the time to share this.
Engineer called to give time he would…
Engineer called to give time he would be arriving. He was clean and professional. After the service of he left the area clean and tidy
20 November 2025
Reply from Closomat
Thank you for taking the time to share your experience. We’re glad the visit was well communicated and carried out to the high standards we pride ourselves on. Your feedback is very much appreciated.
hi,good company,,polite and well…
hi,good company,,polite and well informed staff,,quick and reliable service
8 December 2025
Reply from Closomat
Thank you so much for your kind words and for taking the time to share. It is much appreciated.
Reply from Closomat
Thank you for your kind feedback. We appreciate you taking the time to share your experience and will pass this on to the team.
closeomat yearly check up
the person that came to my house was very friendly and very good at what he did, he took his time and explained everything he was doing to me, in words i under stood.
6 November 2025
Reply from Closomat
Thank you so much for taking the time to leave a review. We’re glad to hear that your yearly service was carried out in the friendly and professional manner that we pride ourselves on. Your feedback is much appreciated.
Excellent toilet/bidet but very…
Excellent toilet/bidet but very expensive for what you get. Disappointed that the seat was not soft close. Add ons like armrests are very expensive at £750 fitted.
22 December 2025
Reply from Closomat
Thank you for sharing your feedback. We’re delighted to hear that you find the wash/dry functions of the toilet excellent and appreciate its performance. We understand your concerns regarding the cost, as well as the pricing of optional accessories like armrests. Our products are designed to provide long-term reliability and support for independence, which can influence the overall cost. However, we take your comments seriously and will review them as part of our ongoing commitment to improving both value and customer experience. If you’d like to discuss options or need any assistance, please don’t hesitate to reach out to our team.
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