Closomat Reviews 

Excellent product and customer service

Brilliant service provided and very quick.
Many thanks.

Thank you very much

Great item and service would recommend for people with issues

The person who came to service our toilet was very helpful and friendly and put my wife and myself at ease, asking if we had any issues with our toilet very professional.

Fast delivery products are amazing would have no problem recommending to family or anyone after sales care was great coming back few weeks later to check fitting and function then show again how to use product properly was very reassuring.

They were courteous and serviced my toilet quickly without any mess or noise.

Richard and Simon promised we'd be early appointment after having to cancel an earlier one due to unforeseen circumstances. They were true to their word and throughout the visit they were friendly and informative.
They carried out a full inspection of the toilet and made sure I was aware of certain functions that could be altered if required to better suit me and my partner.
Anything they noted during the inspection, they made sure to document fully and explained to me what it was and why they were documenting it.
Overall, I'm impressed with their professionalism and transparency. Thank you

Great toilet and great service 👍 👏

Dave was very helpful and kind he went above and beyond it helped me out

Richard the engineer friendly, efficient and helpful

Richard came and sorted it really quickly the wand was coming out and spraying at the wrong time very good and quick and polite job

Richard from Birmingham rang before calling. He listened as I described fault. When finished explained everything he'd done. Lovely cheerful and friendly chap

CLOSOMAT is a specialist WC/bidet. Material is of marine standard. Customer is advised NOT to use Any other product than a gentle cream. Great? NO! cream does not deal with limescale. I telephoned the company and requested a brush especially for this very comfy, very expensive WC. They could not supply/recommend nor were they 'bothered'. After just one year, I can see the debris just beyond reach of 2 different shaped WC brushes. It is not a pretty sight. The 'funnel' shape above floor has also some limescale. It Needs a wedge shape to clean not rounded. Any practical advices from other customers to improve hygiene in my home will be appreciated.
Experience? ongoing for past 12 months

Richard the Engineer from Birmingham Closomat,
Superfine fellow, very clued up and has kept my wet & dry toilet in tip top order from new 4 years ago 👍.

The engineer introduced himself he was very pleasant and professional, I felt at ease as we discussed my usage requirements he has set up our unit as requested with a view to returning if I fell adjustments are still required. Very pleased with the outcome

We had the absolute pleasure of meeting Mike, our local engineer from Closomat, and I honestly cannot praise him highly enough. From the moment he arrived, he was friendly, approachable, and incredibly understanding of our situation.
Nothing was ever too much bother for him. He took the time to explain everything clearly and thoroughly, making sure we fully understood how everything worked. He gave genuinely helpful advice and answered every question with patience and professionalism.

Mike is very easy to talk to and instantly puts you at ease, which makes such a difference. The level of service he provided was truly fantastic — professional, respectful, and delivered with real care.

A real credit to Closomat. Thank you, Mike

Absolutely useless. Despite having a pre booked appointment - written confirmation letter. Your engineer took it upon himself to simply cancel the appointment and not turn up or even phone to advise he wouldn’t be attending.
Apparently they are not allowed to send out their complaints policy either!
No manager to speak with or a set timeframe in order for one to get back to us!
All of which should be outlined in their non existent complaints policy!
They do not tell the truth either! Be warned

The equipment has made a big difference in my quality of life since the installation.

I wrote a review over a week ago stating how unsatisfactory my seat was. I received a reply stating that enquiries were continuing into my comments- but disappointingly, I've still not had an update.