Clomaná Beauty Reviews 108

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly highlighting the makeup sponges and pyjamas for their comfort and effectiveness. Many consumers also commend the outstanding customer service, noting the staff's helpfulness and quick responses to inquiries. People frequently express their love for the brand and the care that goes into each item. However, some customers have reported dissatisfaction with order fulfillment, experiencing slow dispatch times or lost orders. A few other people also felt that customer service responses were occasionally slow or unhelpful, and there were isolated concerns about product consistency and issues with refunds for faulty items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many praising the high quality and effectiveness of... See more

Quality

Users describe positive interactions with quality, consistently praising the amazing quality of various... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that the team genuinely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising the quality of... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's kindness,... See more

Based on these reviews

Rated 4 out of 5 stars

The make up sponges and face cream are fantastic and so far I have yet to find a product that compares. The customer service needs to be looked into as replies are slow . I have recently placed a... See more

Company replied

Rated 4 out of 5 stars

Have bought both the marshmallow sponge and some pyjamas from them and both are amazing quality. I wouldn't use any other beauty blender and it is a tool I use every day. I got a mystery box for the p... See more

Company replied

Rated 4 out of 5 stars

Love ordering from clomana, the quality of their products is unmatched! Especially the CMFT pyjamas. Every time I’ve communicated with the team I’ve always had a prompt response from them. Although de... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Clamona Beauty! Everything Chloe and the team create is such amazing quality - you can really tell how much care goes into each product. The marshmallow sponges are a total ga... See more

Company replied

Rated 5 out of 5 stars

I’ve been using marshmallow sponges for years, starting with the original Coco Cosmetics by Chloe chocolate ones, and I’ve never found anything that compares. They’re incredibly soft, give such a flaw... See more

Company replied

Rated 5 out of 5 stars

Absolutely adore this company! I’ve bought around six pairs of pyjamas, a dressing gown, and a hooded blanket, and the quality has been amazing every single time. Delivery is always quick, and t... See more

Company replied

Rated 5 out of 5 stars

I have many products from Clomana and are always of the highest quality. The marshmallow sponges are amazing. I also have about 10 pairs of their cmfrt pyjamas, literally the only pyjamas I can wear.... See more

Company replied

Rated 1 out of 5 stars

Been waiting weeks for delivery or dispatch. Nothing has happened. Unbelievable honestly for the amount I spent on this order to have received nothing weeks later. Customer service is shocking and don... See more

Company replied

Rated 5 out of 5 stars

The comfiest pyjamas I’ve ever owned. I own 10 pairs and genuinely wish I had drawer space for more. Unbelievably soft cotton and 5% spandex for a lovely bit of stretch. My favourites are Alice and Ta... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with clomana online for over a year and have been in store several times. This company is one of the most open and honest I have ever come across. All the staff work so hard and t... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Clomana enough! I’ve been ordering from Clomana for years now and I’ve always had a very positive experience! The quality of Clomana and CMFRT items are always amazing! CMFRT is so... See more

Rated 5 out of 5 stars

A truly gorgeous and luxurious brand. I own quite a few pairs of pjs & also the wren robe and Flossie robe, The quality of them I’ve found you really can’t beat, you really do get what you pay fo... See more

Rated 5 out of 5 stars

Absolutely amazing service & products. At Christmas they had delivery issues & the staff went above & beyond to sort all issues. Even added over £40 of extras in each order as an apology. The communic... See more

Rated 5 out of 5 stars

What can I say but....AMAZING. I wanted to invest in my sleep and upgrade my pj's. I'd heard the name clomaná from a number of people. I spent time reading reviews, because let's face it when you rea... See more

Company replied

Rated 1 out of 5 stars

I’m disappointed in the lack of consistency and help. My orders have been cancelled multiple times due to a poor stock system/ management. Returning something due to sizing issue ( factory issue) aski... See more

Rated 5 out of 5 stars

I’ve been buying from clomana for many years. I swear by their beauty blenders and soft skin cream is absolutely incredible! I am not utterly obsessed with cmfrt to the point it’s taking over my... See more

Rated 5 out of 5 stars

Great customer service, I unfortunately had to return some clothing items and found Ellie very helpful. Not only was my returned items acknowledged promptly I also had my refund within one hour of t... See more

Rated 1 out of 5 stars

Terrible correspondence and worse customer service. Won't go into all the boring details but it's obvious they are unaware of the Consumer Rights Act 2015. I read a review on here about them making a... See more

Rated 5 out of 5 stars

The quality of their pyjamas is unreal! I have so many pairs and I will get more. I recommend them to everyone I know. then the makeup sponges, the softest, I will never look anywhere else for them an... See more

Company replied

Rated 5 out of 5 stars

The customer service team here are second to none they always make sure that the purchasing experience is easy even when issues happen. The quality of the products from this company is insane.

Company replied

Rated 5 out of 5 stars

I’ve ordered from here multiple times and in love with the products and their quality. It’s mainly the nightwear I purchase but I have got some beauty products from them too. The pyjamas are amazing,... See more

Rated 5 out of 5 stars

In love with the CMFRT pjs own soo many, they are super comfy. The marshmallow sponges are game changing won’t use anything else.

Company replied

Rated 5 out of 5 stars

I couldn’t say anything bad about clomana if I tried. I first tried the marshmallow sponge many years ago while still being packaged like cupcakes (that’s what intrigued me to buy them 😂) I have bee... See more

Company replied

Rated 5 out of 5 stars

Customer service is incredible. I contacted them via email as I had a very minor quality issue with a purchase of a sponge and Carley sent me out a new one free of charge! I absolutely love the mega m... See more

Company replied

Rated 5 out of 5 stars

I now have 17 pairs of Cmft pjs and they're the comfiest thing I've ever worn!! Customer service is always top notch and for the way they wash, wear and last they're worth every penny.

Rated 5 out of 5 stars

The best pyjama’s I’ve ever had, once you try you’ll get addicted & want them in every colour. Never had better costumer services, nothing is ever a problem and they get back to you straight away to h... See more

Rated 5 out of 5 stars

I absolutely love these pj’s and find the quality to be second to none. On the rare occasion I have had to email regarding an item it was dealt with promptly and to my satisfaction. I have bought pai... See more

Rated 5 out of 5 stars

Think i own almost everything this brand has brought out, from the first ever dressing gown in 2022! I have always had an amazing experience with quality and customer service! Will always continue sho... See more

Rated 5 out of 5 stars

Honestly I just wanted to say how lovely my experience has been with this company 💕 I had an issue where my order unfortunately got lost in transit, but as soon as I reached out, Ellie from... See more

Rated 1 out of 5 stars

Whilst I love their blenders , I won’t be ordering again as there are others as good on the market. Their delivery is pitiful in this day and age and their customer services next to useless

Company replied

Rated 5 out of 5 stars

Makeup routine staple. I have been buying from Clomana since 2021 ! The products are amazing quality so you can see how much care goes in to them from the sponges to the soft skin cream to th... See more

Rated 5 out of 5 stars

I have ordered a few times from Clomana now, and each time i have become obsessed with the pjs! Over Christmas period with the pre-order delays i was well informed with dates of delivery etc. i didn’t... See more

Rated 5 out of 5 stars

Customer service always go above and beyond for you and the quality of the products are amazing! Nowhere else I'd shop now for make up sponges, moisturiser and the pajamas 🤍🫶🏼✨ the best quality a... See more

Rated 5 out of 5 stars

The best ever. I remember the first even marshmallow Chloe brought out now to the pjs and just received my dressing gown. I can’t take it off!! Can’t fault the products or the team that work alongside... See more

Company replied

Rated 1 out of 5 stars

Poor customer service, received a faulty pair of pjs which are two inches shorter and not been made correctly won’t give refund just told to make do

Rated 5 out of 5 stars

recieved my mystery pjs today i love them!! have been ordering from clomana for years! since way before the rebrand, and im actually obsessed with chloes pjs!! i have so many pairs its unreal would de... See more

Rated 5 out of 5 stars

Always had a great experience with clomana! Good customer service, I’ve only had one fault product and it was immediately replaced!

Company replied

Rated 5 out of 5 stars

Best luxury nightwear that I have ever purchased, The quality really is second to none. Soft skin cream is a game changer. Fantastic customer service.

Rated 5 out of 5 stars

Amazing product. Only ever had one issue was when I pre ordered a set and it took about 2 months to arrive but when it did they sent goodies with it to make up for the delay.

Company replied

Rated 1 out of 5 stars

I was completely skeptical about buying the cream, as products just never work for me. Seeing Chloe’s journey and how she struggles with eczema, I thought that maybe just maybe this would work. Sadl... See more

Rated 5 out of 5 stars

Clomaná’s Marshmallow sponge is the best sponge I’ve ever had! It’s super soft hence the name. It comes in a variety of shapes and sizes for perfect application! I should also mention it’s great... See more

Rated 5 out of 5 stars

Not sure what everyone is going on about poor quality or bad customer service. Used Clomaná for years and their quality and customer service has been fantastic. Every problem I’ve had they have sorte... See more

Rated 5 out of 5 stars

Amazing brand with beautiful products! Have always been super happy with everything I have received and when I have needed help customer service has been the best.

Rated 5 out of 5 stars

Honestly I won’t buy any other pjs now these a the best! The quality is unreal! And the soft skin cream has completely changed my skin for the better!

Rated 5 out of 5 stars

I love all the products. I have loads of pj’s and they really are quality! Once you have a pair you never want to go back to cheaper ones. Marshmallow sponges are so good for make up and the cream... See more

Company replied

Rated 5 out of 5 stars

The best make up sponges you’ll ever use on your face & THE BEST PJs out there! Any issues I’ve have been solved efficiently from either Chloe or Mia. Love all the products Chloe sells! I could star... See more

Rated 2 out of 5 stars

I decided to treat myself to a gorgeous Wren dressing gown. However when it arrived, the Medium absolutely swamped me. I contacted Clomana to organise a return (as per the returns process you have... See more

Rated 1 out of 5 stars

I ordered the waffle robe at Christmas as a treat and the fabric was stiff and uncomfortable. The pyjamas were a beautiful colour i ordered Connie. Spending more than £80 i expected to have at least... See more

Rated 1 out of 5 stars

Disappointed in the customer service and quality. I bought a set last November for £70, barely worn and I contacted them to say the quality was poor and the fabric had ripped. I understand I was out... See more

Rated 4 out of 5 stars

Placed an order 12/01 for the flossie robe, took a week to dispatch due to January sales which is fine. Unfortunately tracking hasn’t updated in over a week with Royal Mail so is presumed lost. I’ve b... See more

Rated 3 out of 5 stars

I absolutely love the Cmfrt pjs and are the only ones I now own. However, the way xmas 2025 was handled is poor. They had items on pre order but said they now removed it as the order was arriving that... See more

Company replied

Rated 1 out of 5 stars

Order placed weeks ago and it's like it's fallen into a big black hole I've emailed customer services twice and also left a voicemail asking for an update. To date , I have not received either a resp... See more

Company replied

Rated 5 out of 5 stars

Only nice things to say about Clomana. Great quality products. Whenever something has happened (only once) which wasn't their fault, customer service was great.


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I could never say anything bad if I tried

I couldn’t say anything bad about clomana if I tried. I first tried the marshmallow sponge many years ago while still being packaged like cupcakes (that’s what intrigued me to buy them 😂) I have been using them ever since I couldn’t imagine using anything else for my make up. Using along side the mini marshmallows and the brush and sponge dual cleansers which are the best things I have ever used and of course smell delicious! Everything from clomana has been designed in a way that support sensitive skin. It does indeed help especially the soft skin cream. I have to wear make up every day for work and my skin used to feel like it was burning after I did my skin care but after even a couple days I could feel the difference within my skin.
And CMFRT oh I could not live without cmfrt. I stayed off with a waffle robe when they were getting discontinued I know how over 20 pairs of pjs and 4 robes. I am lucky enough to say I have never had an issue accept for the Connie and Lydia mix up but that was solved quickly by Carley and Ellie. I would just like to say a massive thank you and well done to Chloe and her team for being as awesome as you are and I have loved getting to know you all and being part of the clomana/ cmfrt family ❤️❤️❤️

31 January 2026
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Hey Ella,

Thank you so much for taking the time to leave this lovely review!

Nothing makes us happier than our customers being happy with our services/products so we are so glad you have had great experiences with us.

Thank you for being such a loyal customer to our brand, 20 pairs of pjs is a lot!!

-Customer service team x

Rated 5 out of 5 stars

You won’t regret it!

The best ever. I remember the first even marshmallow Chloe brought out now to the pjs and just received my dressing gown. I can’t take it off!! Can’t fault the products or the team that work alongside Chloe.

15 January 2026
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Hey Melissa,

Thank you so much for this lovely feedback!

We are so glad to hear you love our products, thank you for being such a loyal customer to our brand❤️

-Customer service team x

Rated 5 out of 5 stars

There’s a reason they’re the best

I’ve been using marshmallow sponges for years, starting with the original Coco Cosmetics by Chloe chocolate ones, and I’ve never found anything that compares. They’re incredibly soft, give such a flawless blend, and hold up so well over time. Clomaná Beauty has kept that original quality and feel – genuinely the best sponges I’ve used. 🫶🏻🫶🏻🫶🏻

31 January 2026
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Hey Demi,

Thank you for this lovely review and for being such a loyal customer!

We are so glad you love our products, there definitely isn't anything that compares to the marshie❤️

-Customer service team x

Rated 5 out of 5 stars

A truly gorgeous and luxurious brand

A truly gorgeous and luxurious brand. I own quite a few pairs of pjs & also the wren robe and Flossie robe,
The quality of them I’ve found you really can’t beat, you really do get what you pay for in my opinion.
The brush and sponge cleaners are also gorgeous they smell Devine!
I’ve followed Chloe for a long time now since her business was quite new, I love supporting small brands and it’s been amazing seeing how far she has come with her wonderful team.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Always a pleasant experience whether…

Always a pleasant experience whether shopping online or in store. Staff are always quick to reply via email and very informative.

The quality of the clothing is gorgeous and the pyjamas wash very well and keep their shape x

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding small business!

Honestly surprised at the reviews on here most of them don’t make sense. I have purchased from here for years. I have every single pair of pyjamas they’ve ever come out with and not once has the quality been bad. Customer service is also amazing they’ve solved every single problem I’ve had. As a brand they have the most amazing team of people working for them who are genuinely lovely obviously customer service is not the fastest it’s a small business but they always get back to you. The quality on these pyjamas is outstanding and you can tell they really put so much thought into every pair making sure it’s perfect. It’s a small business and there are obviously blips but they are still growing. Highly recommend ordering some things from here you won’t be disappointed. I work 12 hour shifts at the hospital and I cannot tell you how good it is getting straight into these pyjamas after a long shift and a nice bath, it’s the thing I look most forward to every single day. You won’t find pyjamas at this price and quality anywhere with this much variety. It was hard for me to find modest pyjamas that were good quality and had a good price and also didn’t trigger my psoriasis; and Chloe has delivered just that and I can’t ever thank her enough for it. Great creativity as well with so many new prints and colours and other items like pillowcase sets and hot water bottles they genuinely try so much to be innovative and every product has so much thought put into it. Really proud of how far Clomana has come since they started and excited to see what the future is like for them and of course I’m very excited for new pyjamas soon.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

The best make up sponges you’ll ever…

The best make up sponges you’ll ever use on your face & THE BEST PJs out there! Any issues I’ve have been solved efficiently from either Chloe or Mia. Love all the products Chloe sells! I could start my own shop with how much I own 😂..

Lots of love girls 🫶🏻

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve ordered from here multiple times

I’ve ordered from here multiple times and in love with the products and their quality. It’s mainly the nightwear I purchase but I have got some beauty products from them too. The pyjamas are amazing, great quality and I love the seasonal prints they do in them. They are the ones I like the most. My only feedback is perhaps on the big sales/launches if there could be extra help in the warehouse, adhoc or taken from elsewhere in store/the offices temporarily.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Invest in Luxury

My sister in law introduced me to clomana, I would now not have any other pyjamas, they are unique, so comfortable as soon as you put them on you feel instantly safe and cosy. They are beautiful and the socks that come with them make me smile. My mum and partner also have pyjamas. We are local to the shop/warehouse and we love visiting, Natalie I think it is, hope I have the name right, she has brilliant customer service and nothing is too much trouble and she always goes and see if we can see Roman for a few moments as we are animal lovers. My deliveries are always great, lovely packaged great if you are gifting. Sometimes a short delay on delivery out of Chloe’s hands due to Royal Mail issues in the area, and the festive season only, all other times have come so quickly, it’s worth the extra day! I love the interaction on instagram and it’s exciting seeing new collections. I have also tried the face cream it will change your life my skin is dry and feels amazing. I love the make up cleaner too. Amazing business and I look forward to going in and looking at the products, it feels luxurious when you go in and we always get amazing customer service and it’s outstanding if we get to see Roman too. Thank you Chloe and Team.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

An incredible small business!

I’ve been buying from clomana for many years. I swear by their beauty blenders and soft skin cream is absolutely incredible! I am not utterly obsessed with cmfrt to the point it’s taking over my house. The quality is like no other and they wash incredible.
The girls on customer service are always super friendly and helpful and any concerns are always handled quickly.

I have never had a bad product from them at all and even when they experienced delays over the Christmas period with orders, they reached out to inform customers, offered freebies or a refund and their communication was on point.

Thank you Chloe and the team, I will never stop buying from your small business brand!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Always so helpful and such great quality pyjamas, sponges, everything! Definitely worth your money!

5 January 2026
Unprompted review
Rated 4 out of 5 stars

The make up sponges and face cream are…

The make up sponges and face cream are fantastic and so far I have yet to find a product that compares.
The customer service needs to be looked into as replies are slow .
I have recently placed an order that took nearly 2 weeks to arrive, this could be improved as the products are not coming from overseas.
Overall I love the brand and the products and hopefully when the brand grows they will hire more staff to pack orders and deal with customer queries.

30 January 2026
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Hey Fran,

Thank you for this feedback, we really appreciate it!

We are so glad that you love our sponges and cream, they really are the best in the game❤️

Regarding the customer service/delivery time, we are so sorry about this! We had an extremely busy start to the year and were experiencing very high volumes of orders and emails and as a small team, we tried to get through these as fast as possible!

-Customer service team x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look