Clomaná Beauty Reviews 108

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly highlighting the makeup sponges and pyjamas for their comfort and effectiveness. Many consumers also commend the outstanding customer service, noting the staff's helpfulness and quick responses to inquiries. People frequently express their love for the brand and the care that goes into each item. However, some customers have reported dissatisfaction with order fulfillment, experiencing slow dispatch times or lost orders. A few other people also felt that customer service responses were occasionally slow or unhelpful, and there were isolated concerns about product consistency and issues with refunds for faulty items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many praising the high quality and effectiveness of... See more

Quality

Users describe positive interactions with quality, consistently praising the amazing quality of various... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that the team genuinely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising the quality of... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's kindness,... See more

Based on these reviews

Rated 4 out of 5 stars

The make up sponges and face cream are fantastic and so far I have yet to find a product that compares. The customer service needs to be looked into as replies are slow . I have recently placed a... See more

Company replied

Rated 4 out of 5 stars

Have bought both the marshmallow sponge and some pyjamas from them and both are amazing quality. I wouldn't use any other beauty blender and it is a tool I use every day. I got a mystery box for the p... See more

Company replied

Rated 4 out of 5 stars

Love ordering from clomana, the quality of their products is unmatched! Especially the CMFT pyjamas. Every time I’ve communicated with the team I’ve always had a prompt response from them. Although de... See more

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Rated 5 out of 5 stars

I absolutely love Clamona Beauty! Everything Chloe and the team create is such amazing quality - you can really tell how much care goes into each product. The marshmallow sponges are a total ga... See more

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Rated 5 out of 5 stars

I’ve been using marshmallow sponges for years, starting with the original Coco Cosmetics by Chloe chocolate ones, and I’ve never found anything that compares. They’re incredibly soft, give such a flaw... See more

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Rated 5 out of 5 stars

Absolutely adore this company! I’ve bought around six pairs of pyjamas, a dressing gown, and a hooded blanket, and the quality has been amazing every single time. Delivery is always quick, and t... See more

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Rated 5 out of 5 stars

I have many products from Clomana and are always of the highest quality. The marshmallow sponges are amazing. I also have about 10 pairs of their cmfrt pyjamas, literally the only pyjamas I can wear.... See more

Company replied

Rated 1 out of 5 stars

Been waiting weeks for delivery or dispatch. Nothing has happened. Unbelievable honestly for the amount I spent on this order to have received nothing weeks later. Customer service is shocking and don... See more

Company replied

Rated 5 out of 5 stars

The comfiest pyjamas I’ve ever owned. I own 10 pairs and genuinely wish I had drawer space for more. Unbelievably soft cotton and 5% spandex for a lovely bit of stretch. My favourites are Alice and Ta... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with clomana online for over a year and have been in store several times. This company is one of the most open and honest I have ever come across. All the staff work so hard and t... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Clomana enough! I’ve been ordering from Clomana for years now and I’ve always had a very positive experience! The quality of Clomana and CMFRT items are always amazing! CMFRT is so... See more

Rated 5 out of 5 stars

A truly gorgeous and luxurious brand. I own quite a few pairs of pjs & also the wren robe and Flossie robe, The quality of them I’ve found you really can’t beat, you really do get what you pay fo... See more

Rated 5 out of 5 stars

Absolutely amazing service & products. At Christmas they had delivery issues & the staff went above & beyond to sort all issues. Even added over £40 of extras in each order as an apology. The communic... See more

Rated 5 out of 5 stars

What can I say but....AMAZING. I wanted to invest in my sleep and upgrade my pj's. I'd heard the name clomaná from a number of people. I spent time reading reviews, because let's face it when you rea... See more

Company replied

Rated 1 out of 5 stars

I’m disappointed in the lack of consistency and help. My orders have been cancelled multiple times due to a poor stock system/ management. Returning something due to sizing issue ( factory issue) aski... See more

Rated 5 out of 5 stars

I’ve been buying from clomana for many years. I swear by their beauty blenders and soft skin cream is absolutely incredible! I am not utterly obsessed with cmfrt to the point it’s taking over my... See more

Rated 5 out of 5 stars

Great customer service, I unfortunately had to return some clothing items and found Ellie very helpful. Not only was my returned items acknowledged promptly I also had my refund within one hour of t... See more

Rated 1 out of 5 stars

Terrible correspondence and worse customer service. Won't go into all the boring details but it's obvious they are unaware of the Consumer Rights Act 2015. I read a review on here about them making a... See more

Rated 5 out of 5 stars

The quality of their pyjamas is unreal! I have so many pairs and I will get more. I recommend them to everyone I know. then the makeup sponges, the softest, I will never look anywhere else for them an... See more

Company replied

Rated 5 out of 5 stars

The customer service team here are second to none they always make sure that the purchasing experience is easy even when issues happen. The quality of the products from this company is insane.

Company replied

Rated 5 out of 5 stars

I’ve ordered from here multiple times and in love with the products and their quality. It’s mainly the nightwear I purchase but I have got some beauty products from them too. The pyjamas are amazing,... See more

Rated 5 out of 5 stars

In love with the CMFRT pjs own soo many, they are super comfy. The marshmallow sponges are game changing won’t use anything else.

Company replied

Rated 5 out of 5 stars

I couldn’t say anything bad about clomana if I tried. I first tried the marshmallow sponge many years ago while still being packaged like cupcakes (that’s what intrigued me to buy them 😂) I have bee... See more

Company replied

Rated 5 out of 5 stars

Customer service is incredible. I contacted them via email as I had a very minor quality issue with a purchase of a sponge and Carley sent me out a new one free of charge! I absolutely love the mega m... See more

Company replied

Rated 5 out of 5 stars

I now have 17 pairs of Cmft pjs and they're the comfiest thing I've ever worn!! Customer service is always top notch and for the way they wash, wear and last they're worth every penny.

Rated 5 out of 5 stars

The best pyjama’s I’ve ever had, once you try you’ll get addicted & want them in every colour. Never had better costumer services, nothing is ever a problem and they get back to you straight away to h... See more

Rated 5 out of 5 stars

I absolutely love these pj’s and find the quality to be second to none. On the rare occasion I have had to email regarding an item it was dealt with promptly and to my satisfaction. I have bought pai... See more

Rated 5 out of 5 stars

Think i own almost everything this brand has brought out, from the first ever dressing gown in 2022! I have always had an amazing experience with quality and customer service! Will always continue sho... See more

Rated 5 out of 5 stars

Honestly I just wanted to say how lovely my experience has been with this company 💕 I had an issue where my order unfortunately got lost in transit, but as soon as I reached out, Ellie from... See more

Rated 1 out of 5 stars

Whilst I love their blenders , I won’t be ordering again as there are others as good on the market. Their delivery is pitiful in this day and age and their customer services next to useless

Company replied

Rated 5 out of 5 stars

Makeup routine staple. I have been buying from Clomana since 2021 ! The products are amazing quality so you can see how much care goes in to them from the sponges to the soft skin cream to th... See more

Rated 5 out of 5 stars

I have ordered a few times from Clomana now, and each time i have become obsessed with the pjs! Over Christmas period with the pre-order delays i was well informed with dates of delivery etc. i didn’t... See more

Rated 5 out of 5 stars

Customer service always go above and beyond for you and the quality of the products are amazing! Nowhere else I'd shop now for make up sponges, moisturiser and the pajamas 🤍🫶🏼✨ the best quality a... See more

Rated 5 out of 5 stars

The best ever. I remember the first even marshmallow Chloe brought out now to the pjs and just received my dressing gown. I can’t take it off!! Can’t fault the products or the team that work alongside... See more

Company replied

Rated 1 out of 5 stars

Poor customer service, received a faulty pair of pjs which are two inches shorter and not been made correctly won’t give refund just told to make do

Rated 5 out of 5 stars

recieved my mystery pjs today i love them!! have been ordering from clomana for years! since way before the rebrand, and im actually obsessed with chloes pjs!! i have so many pairs its unreal would de... See more

Rated 5 out of 5 stars

Always had a great experience with clomana! Good customer service, I’ve only had one fault product and it was immediately replaced!

Company replied

Rated 5 out of 5 stars

Best luxury nightwear that I have ever purchased, The quality really is second to none. Soft skin cream is a game changer. Fantastic customer service.

Rated 5 out of 5 stars

Amazing product. Only ever had one issue was when I pre ordered a set and it took about 2 months to arrive but when it did they sent goodies with it to make up for the delay.

Company replied

Rated 1 out of 5 stars

I was completely skeptical about buying the cream, as products just never work for me. Seeing Chloe’s journey and how she struggles with eczema, I thought that maybe just maybe this would work. Sadl... See more

Rated 5 out of 5 stars

Clomaná’s Marshmallow sponge is the best sponge I’ve ever had! It’s super soft hence the name. It comes in a variety of shapes and sizes for perfect application! I should also mention it’s great... See more

Rated 5 out of 5 stars

Not sure what everyone is going on about poor quality or bad customer service. Used Clomaná for years and their quality and customer service has been fantastic. Every problem I’ve had they have sorte... See more

Rated 5 out of 5 stars

Amazing brand with beautiful products! Have always been super happy with everything I have received and when I have needed help customer service has been the best.

Rated 5 out of 5 stars

Honestly I won’t buy any other pjs now these a the best! The quality is unreal! And the soft skin cream has completely changed my skin for the better!

Rated 5 out of 5 stars

I love all the products. I have loads of pj’s and they really are quality! Once you have a pair you never want to go back to cheaper ones. Marshmallow sponges are so good for make up and the cream... See more

Company replied

Rated 5 out of 5 stars

The best make up sponges you’ll ever use on your face & THE BEST PJs out there! Any issues I’ve have been solved efficiently from either Chloe or Mia. Love all the products Chloe sells! I could star... See more

Rated 2 out of 5 stars

I decided to treat myself to a gorgeous Wren dressing gown. However when it arrived, the Medium absolutely swamped me. I contacted Clomana to organise a return (as per the returns process you have... See more

Rated 1 out of 5 stars

I ordered the waffle robe at Christmas as a treat and the fabric was stiff and uncomfortable. The pyjamas were a beautiful colour i ordered Connie. Spending more than £80 i expected to have at least... See more

Rated 1 out of 5 stars

Disappointed in the customer service and quality. I bought a set last November for £70, barely worn and I contacted them to say the quality was poor and the fabric had ripped. I understand I was out... See more

Rated 4 out of 5 stars

Placed an order 12/01 for the flossie robe, took a week to dispatch due to January sales which is fine. Unfortunately tracking hasn’t updated in over a week with Royal Mail so is presumed lost. I’ve b... See more

Rated 3 out of 5 stars

I absolutely love the Cmfrt pjs and are the only ones I now own. However, the way xmas 2025 was handled is poor. They had items on pre order but said they now removed it as the order was arriving that... See more

Company replied

Rated 1 out of 5 stars

Order placed weeks ago and it's like it's fallen into a big black hole I've emailed customer services twice and also left a voicemail asking for an update. To date , I have not received either a resp... See more

Company replied

Rated 5 out of 5 stars

Only nice things to say about Clomana. Great quality products. Whenever something has happened (only once) which wasn't their fault, customer service was great.


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4.3

Excellent

TrustScore 4.5 out of 5

108 reviews

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Replied to 22% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

5 stars

Not sure what everyone is going on about poor quality or bad customer service. Used Clomaná for years and their quality and customer service has been fantastic. Every problem I’ve had they have sorted it quickly and efficiently. Would recommend them 1000%. People have to remember they are a small business and they do work their hardest.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand! The team are all fantastic and help with any queries. Never had an issue.
The quality of the products is outstanding. Always perfect. Packaged beautifully too.
5*

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service & products

Absolutely amazing service & products. At Christmas they had delivery issues & the staff went above & beyond to sort all issues. Even added over £40 of extras in each order as an apology. The communication is 10/10. Will always be ordering as it’s the best quality on the market for pyjamas & beauty products

29 January 2026
Unprompted review
Rated 5 out of 5 stars

5 stars⭐️

I can’t recommend Clomana enough! I’ve been ordering from Clomana for years now and I’ve always had a very positive experience! The quality of Clomana and CMFRT items are always amazing! CMFRT is so worth the price tag! I’d say I own nearly every colour of the pyjamas!

Over the years I had issued with orders getting lost in the post or delays with shipments out of their control! Ellie and Carley from customer service are always so helpful and respond so quickly! They have always resolved any issue I had. Very professional, friendly and helpful customer service team! 💖

30 January 2026
Unprompted review
Rated 5 out of 5 stars

cmfrt pjs

I have ordered a few times from Clomana now, and each time i have become obsessed with the pjs! Over Christmas period with the pre-order delays i was well informed with dates of delivery etc. i didn’t expect to receive any freebies with my order due to their shipment delays, so thankyouu. The customer service is really great and shows how much they value their customers. Thanks Chloe and Carley :)

22 December 2025
Unprompted review
Rated 5 out of 5 stars

love clomana!

recieved my mystery pjs today i love them!! have been ordering from clomana for years! since way before the rebrand, and im actually obsessed with chloes pjs!! i have so many pairs its unreal would definitely recommend clomana!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing products and customer service couldn’t have been more helpful!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous quality pyjamas

Gorgeous quality pyjamas, the best eczema cream on the market and their sponges beat beauty blenders. All round fave shop.

Delivery takes a while but it does state on the website about this.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING

Absolutely love the beauty blenders and the Pjays are just WOW I love the comfort, style and softness and love coming home to put a pair on .

30 January 2026
Unprompted review
Rated 4 out of 5 stars

Placed an order 12/01 for the flossie…

Placed an order 12/01 for the flossie robe, took a week to dispatch due to January sales which is fine. Unfortunately tracking hasn’t updated in over a week with Royal Mail so is presumed lost. I’ve been liaising with Ellie in Customer Service who has kindly and promptly dispatched a replacement for me on 24 hour delivery, it’s yet to arrive but fingers crossed Royal Mail don’t misplace this one! Ellie and I have even bonded over bunnies given the flossie robe is based on them 🐇

29 January 2026
Unprompted review
Rated 2 out of 5 stars

Don’t bother

My husband placed an order on Black Friday. He waited weeks to be told ‘sorry the item isn’t in stock anymore’. Order was cancelled and he was given a promo code as an apology.

I placed a second order using the promo code. It’s been a week and I still haven’t had a dispatch email.

This company is a joke.

13 January 2026
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Thank you for this feedback Charlotte, we are so sorry that you didn't have a positive experience with us.

Our customers are truly our priority & the feedback you have provided we will take on board for the future.

Rated 1 out of 5 stars

Been waiting weeks for delivery or…

Been waiting weeks for delivery or dispatch. Nothing has happened. Unbelievable honestly for the amount I spent on this order to have received nothing weeks later. Customer service is shocking and don’t respond for days & when they have they are vague and unhelpful. Since their message stating about it being sent out, another week has gone by. As another review stated it’s like falling into a black hole. Extremely disappointed, clearly social media and engagement in selling is more important than fulfilling orders. I will not be purchasing again.

10 December 2025
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

So sorry you had a bad experience with us. We always prioritize our customers and would hate for you to think you weren't valued. We had such a hectic new year which we weren't prepared for.

We always try our best to response to customers messages/emails within a time frame. We do hope you loved your order when it arrived.

Rated 5 out of 5 stars

What can I say but....AMAZING

What can I say but....AMAZING.
I wanted to invest in my sleep and upgrade my pj's. I'd heard the name clomaná from a number of people. I spent time reading reviews, because let's face it when you reach 40 a good night's sleep becomes harder to achieve (especially with 2 young children). I ordered the CMFRT petite luxury soft pyjama set - Harriet in Large (5"4 size 14). They arrived quickly, packaged perfectly, and with excitement for a CMFRT nights sleep. I tried them on and wow they did not come off. These pj's are the best, most comfiest, softest pj's I've ever worn or slept in. I was able to move, didn't get to hot, and had a CMFRT nights sleep. These are truly amazing, worth the investment, and will definitely be ordering again and again.

3 January 2026
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Thank you so much for this positive feedback Stacey, we really appreciate it!
So glad you are loving our pyjamas, they really the comfiest & luxurious pyjama set you could own.

We are so happy that your first Clomana/Cmfrt experience was great!

Rated 1 out of 5 stars

Pitiful delivery….

Whilst I love their blenders , I won’t be ordering again as there are others as good on the market.

Their delivery is pitiful in this day and age and their customer services next to useless

9 January 2026
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Thank you for this feedback Debbie, we will always take on our customers feedback as we truly value it.

In our busiest time of the year we will take this feedback onboard and think our new ways to get orders shipped, so all of our customer can be satisfied with receiving their orders within a reasonable time frame.

Rated 1 out of 5 stars

Non existent customer service

Order placed weeks ago and it's like it's fallen into a big black hole
I've emailed customer services twice and also left a voicemail asking for an update. To date , I have not received either a response or the order

16 November 2025
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Thank you for this feedback Karen, we are so sorry you had a disappointing experience with us.

We will definitely be taking this feedback onboard for when we fall into our busiest periods and try to navigate this differently.

Rated 3 out of 5 stars

Love the products customer service is so bad

Love the products. Customer service is none existent though, so I won't be purchasing anymore from here

28 November 2025
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

So sorry you feel this way Tracy, we will take this feedback onboard and improve with our response time frame.

Rated 1 out of 5 stars

Disappointed in the customer service…

Disappointed in the customer service and quality.
I bought a set last November for £70, barely worn and I contacted them to say the quality was poor and the fabric had ripped. I understand I was out of the 14day window but for £70 pyjamas the quality is not good enough!! Won’t be buying from Clomana again.

2 December 2025
Unprompted review
Rated 2 out of 5 stars

Non Existant Customer Service

I decided to treat myself to a gorgeous Wren dressing gown. However when it arrived, the Medium absolutely swamped me. I contacted Clomana to organise a return (as per the returns process you have 14 days to return an item but the only way you can get the ball rolling is to contact them via email first) but I heard nothing. So I contacted them again, and again heard nothing.

I looked on their latest posts on tiktok and saw that stock is so hit and miss; countless requests for when size Small is back in stock, so I ended up deciding it's not the end of the world if a dressing gown is too big and decided to just keep the item.

But, Chloe...come on. You need to sort out your customer service!!

10 November 2025
Unprompted review

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