Love using ClickSend! It helps make my job easier by just being able to upload a PDF file and it just auto filling the name, address, etc. Although sometimes it doesn't do that as accurately for aut... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been a wonderful experience. The only negative experience was when a service ticket needed to be created, for whatever reason it locked me from being able to start a new chat it happened twice... See more
I can use clicksend in Japan. I understand that SMS is very useful when we cannot get any response from our friend, If I could use Japan phone number, would be very happy.
I was in a time crunch for camper registration and not all that familiar with special emojis or character lengths. Tech Support (Kim) was absolutely amazing with helping both on the file upload of my... See more
Company details
- #5 of 7 best companies in Telecommunications Service Provider
- #8 of 9 best companies in Internet Service Provider
- #11 of 16 best companies in Software Company
Written by the company
ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows.
Contact info
Australia
- support@clicksend.com
- clicksend.com
2-Way SMS in @ActiveCampaign
4.2
Great
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good and easy to use
Really good and easy to use. Cheap and simple. Had really good results with our SMS campaign.
30 June 2025
Company just takes money
Company just takes money, but does not fulfill it service, money looters!?!?!:@
30 June 2025
Reply from ClickSend
Hello Taisija
Apologies for the delay in response to recent email feedback you provided to our account establishment questions. Sometimes it does take us a few days to respond. Please note we are available 24x7 @ www.clicksend.com via our online Customer Service team if seeking immediate assistance.
I have asked the team to give feedback today so please check your inbox- as mentioned if you have further questions please do not hesitate to talk with a team member online.
I can also see you have a balance on your account to use once your account has been verified. Please also discuss this with the team.
Thanks for your feedback - we are always working to improve our Customer Service.
Kind regards
Vicki
Manager- Customer Service
ClickSend
Just cant get them to stop contacting…
Just cant get them to stop contacting me, its impossible have requested it now 4 times. Stop contacting me, I do not need help with the product, I do not want to review it, I do not need updates. STOP CONTACTING ME CLICKSEND
30 June 2025
Reply from ClickSend
Hello Sam
Sincere apologies in regards to still receiving marketing emails from us.
I have checked all your account settings and you are unsubscribed.
Could you please contact me directly if you receive anything further - please forward to vicki@clicksend.com.
Again sincere apologies - we have checked everything but a direct copy of the email will highlight for me why it is still happening.
Here to help. Again sorry for the inconvenience.
Kind regards
Vicki
Customer Service Manager
ClickSend
Reply from ClickSend
Hello Domonic
Sorry to see you had some issues with SMS via Zapier. I can see our Customer Service agent had provide some answers and a possible solution for you but you had left the conversation.
I have asked they email you with the information today to assist further. We are here to respond 24x7 either via support@clicksend.com or www.clicksend.com where our highly skilled team of Customer Support agents will work with you on any issue.
Hope this helps- as we value your business. Thanks for the heads up that you needed further support.
Kind regards
Vicki
Manager - Customer Service
ClickSend
USER FRIENDLY
19 June 2025
Terrible support
Terrible support. Messages only deliver 25% of the time. Support person didn’t even reply to me with the correct account. Will not offer refund of credits purchased. Do not recommend
15 June 2025
Reply from ClickSend
Hello Nicholas
I sincerely apologize for your recent experience concerning an enquiry on undelivered messages. As we use various Networks to facilitate delivery it can take time to resolve when we have delivery issues. We always aim to have a response with you as quickly as possible. There can be numerous reasons for non-delivery and can be explained via feedback from the Networks. This is not due to ClickSend not delivering but an issue with recipient - Network or number. Apologies that our Support Agent accidentally gave you an incorrect feedback.
We do offer refunds /credits dependent on the eligibility of the request so please reach out to us @ www.clicksend.com to our 24x7 Customer representatives and they will assist.
Feedback like yours plays a vital role in helping us identify areas where we can improve and refine our service. Thank you again for helping us do better.
Kind regards
Vicki
Manager- Customer Service
ClickSend
The sms aren't being delivered and the…
The sms aren't being delivered and the support person i got, has no idea why and can't help. Terrible service.
12 June 2025
Reply from ClickSend
Hello Mina
Thanks for your feedback. It can be frustrating at times when sending your messages and not receiving replies. In order to provide you with the most accurate reasoning for failed messages as mentioned to you from our Customer Service Representative we need to file a request to the networks as to why a message may not have been successful.
As per the feedback customers have opted out along with a landline being identified which we do not deliver to. Hope this helps but if you need further assistance we are available 24x7 on support@clicksend.com or via our website www.clicksend.com to chat with one of our Customer Service Representatives.
We appreciate the feedback as we as always looking for ways to improve upon our services.
Kind regards
Vicki
Manager Customer Service
It's useful and convenient but the…
It's useful and convenient but the price is higher than that.
5 June 2025
The customer support is horrid and website is unusable!
The customer support is horrid and the service has no real features. There are far better options out there. Their website is riddled with bugs and problems as well. Im leaving this dumpsterfire and moving to a much more compitent provider.
11 June 2025
Unprompted review
Reply from ClickSend
Hello Rob
Disappointed to see your experience was less than you expected. I can see we answered a number of your questions in full.
As we are dedicated to providing the best possible customer service, all feedback is appreciated and helps us improve.
If you’d like to share any further insights into the bugs/problems you encountered or suggested features, we’d welcome them, I can be contacted directly @ vicki@clicksend.com.
Kind regards
Vicki
Customer Service Manager
ClickSend
Easy to use
Easy to use, easy to integrate, reasonably priced. Helpful and friendly support staff. A great solution and pay-as-you-go makes it very flexible and easy to manage costs.
6 June 2025
still learning on how to use your tool…
still learning on how to use your tool more effectively
so far happy -- just need to put more time into this project
29 May 2025
Great program
28 May 2025
Avoid in the US
I was expecting from Clickend an easy way to get issues notifications from my homelab (using uptime-kuma) to my US mobile phone.
As the test number was okay, I tried registered a number but as I am based in the US I was then told I had to file a specific request (required for mass messaging - which was not my use case -)
After a month, Clicksend did not do anything or gave me any update.
I just cancelled my number which I never been able to use.
Overall, I just wasted $20 USD.
Avoid if you are US based.
4 June 2025
Reply from ClickSend
Hello Didier
Sincere apologies that we have not satisfied your enquiries relating to number registration in the US. There are very specific rules and regulations in place to we are here 24x7 to assist with the process - please reach out to our team of customer service specialists if you would like to continue the journey- response is immediate as our agents are live on chat - via www.clicksend.com.
A full refund has been issued and an email sent to you today with the details.
We would love to hear from you. Again apologies for any responses that were not provided at the time of enquiry.
Kind regards
Vicki
Manager - Customer Service
ClickSend
I requested a refund but still have not…
I requested a refund but still have not received it a month later.
23 May 2025
Reply from ClickSend
Hello Wayne
I would like to sincerely apologise for the delay with your refund. Our standard policy is that we process all refunds within 5-7 business days. I can see approvals here were delayed and for this we again do apologise.
Your refund has been processed today and an email has been sent to you to confirm this.
Please reach out if for any reason you have not received your refund within the timeframe mentioned.(support@clicksend.com)
Kind regards
Vicki
Manager - Customer Service
ClickSend
Good support team and didn’t face a lot…
Good support team and didn’t face a lot of problems with tech so far.
30 May 2025
this company clicksend.com is complete…
this company clicksend.com is complete trash company, they ban your service and lock your account with them at any time without any notice! Do not open an account with this garbage scam company!!! Do yourself a favor
Larry
29 May 2025
Unprompted review
Reply from ClickSend
Hello Larry
We’re sorry for the inconvenience caused. Please know we only take such action when necessary to protect our platform.
In order to understand why this occurred I will need more details such as your Account User ID. If you believe this was a mistake, please reach out to me directly on vicki@clicksend.com and I will investigate to see what has taken place.
Kind regards
Vicki
Manager - Customer Service
ClickSend
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