Love using ClickSend! It helps make my job easier by just being able to upload a PDF file and it just auto filling the name, address, etc. Although sometimes it doesn't do that as accurately for aut... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been a wonderful experience. The only negative experience was when a service ticket needed to be created, for whatever reason it locked me from being able to start a new chat it happened twice... See more
I can use clicksend in Japan. I understand that SMS is very useful when we cannot get any response from our friend, If I could use Japan phone number, would be very happy.
I was in a time crunch for camper registration and not all that familiar with special emojis or character lengths. Tech Support (Kim) was absolutely amazing with helping both on the file upload of my... See more
Company details
- #5 of 7 best companies in Telecommunications Service Provider
- #8 of 9 best companies in Internet Service Provider
- #11 of 16 best companies in Software Company
Written by the company
ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows.
Contact info
Australia
- support@clicksend.com
- clicksend.com
2-Way SMS in @ActiveCampaign
4.2
Great
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ClickSend for a Text Notification System
ClickSend was easy to integrate to our notification system. Their prices were reasonable. Their performance is very good! I would recommend ClickSend.
28 May 2025
Keep getting emails even though I…
Keep getting emails even though I unsubscribed about 4 times now.
27 May 2025
Reply from ClickSend
Hello Dohan
Many apologies if you have been receiving emails from us after opting out. I have asked the team to cross check immediately any channels that may be still activated and sending communications to you.
I can see your account is still active (open) with a credit balance. Was there an instruction to close the account.
Please reach out to us on support@clicksend.com if you have any further questions. If you receive any further emails please also reach out to Support with an example so we can locate where these are being sent from.
Again sincere apologies, we are here to work with you to rectify the problem.
Kind regards
Vicki
Manager- Customer Service
Such an easy and intuitive system to…
Such an easy and intuitive system to use so we were very happy. The reporting and analytics leaves something to be desired though...
23 May 2025
Genevie and Jackyline we're super…
Genevie and Jackyline we're super helpful getting my account back up and running again.
24 May 2025
Unprompted review
This company is really efficient
This company is really efficient, with a very reactiv customer service. They answered precisely to my questions even late in the day. My messages has been sent with no problèmes, and the price is normal. I will work more with them instead of my actual supplier.
23 May 2025
so hard to start anything
15 May 2025
Reply from ClickSend
Hello Nisse
Thank you for giving our platform a try. We sincerely apologize for any confusion or frustration you experienced during the onboarding process.
To further assist can I clarify we do offer :
Free Trial Access: This allows you to explore our platform's features at no cost. However, please note that certain functionalities and restrictions in place during this trial period.
Post-Trial Requirements: After the trial concludes, especially for users in the U.S., there are specific requirements to begin sending messages, such as number registrations.
We recognize that these steps might not have been clearly communicated, and we're committed to improving our guidance to ensure a smoother experience for all users.
To assist you further, please don't hesitate to reach out with any further questions or concerns. We're here to help and ensure you have the best possible experience with our platform.
Kind regards
Vicki
Manager- Customer Service
ClickSend
System failed to verify a real Verizon mobile number, and support blamed me for it
Tried to create an account and send messages from my Verizon-issued cell number (a real, physical phone). ClickSend’s system labeled it a “virtual number” and refused to send the verification code.
Support was friendly but clueless. I confirmed it's a real number multiple times. Offered to send a phone bill. They reset the token a few times, made me jump through hoops, and then just said “there’s no workaround.”
Unacceptable for a communications platform. If your system can’t tell a real carrier-issued number from a burner, how can I trust you to deliver client messages?
Switched to SlickText and was up and running in under 5 minutes.
21 April 2025
Unprompted review
Reply from ClickSend
Hi Greg,
Thank you for taking the time to leave your feedback—and we're genuinely sorry your first experience with ClickSend wasn’t a smooth one.
We've reviewed the issue, and we can confirm that while your number may be a real, a carrier-issued mobile, it was unfortunately flagged by our system as virtual. Because of this, our platform wasn’t able to send the verification code needed to activate your account.
With U.S. messaging regulations—specifically 10DLC rules, which restrict registration and traffic from numbers marked as virtual. We completely understand how frustrating this must have been, especially when it prevented you from even getting started.
We’ve noted this feedback and are working with our internal teams to improve the accuracy of our number detection and make this process more transparent.
If you’re still open to exploring ClickSend, we’d be more than happy to help talk through other options that would let you activate your account successfully. Please don’t hesitate to reach out—we’d love the chance to make things right.
Kind regards
Vicki
Manager - Customer Service
ClickSend
Recommended
Easy to use and text delivery was excellent. I needed to get an urgent message out, it was easy to upload the contacts and send the message
11 April 2025
Randomly ban accounts
9 April 2025
Reply from ClickSend
Hello Tian
Thank you for your feedback. As a trusted provider of SMS messaging services to the industry, we take issues such as spam, phishing, and fraudulent activity extremely seriously. It is not only our responsibility but also a regulatory requirement to intervene when such activity is identified on our platform.
We have provided you with a full explanation of our findings, and based on this, we have made the decision to discontinue our services to you. We are currently in the process of closing your account and will be in touch with any final updates.
We appreciate your understanding as we continue to uphold the integrity and security of our platform for all users.
Regards
Vicki
Manager Customer Service
ClickSend
Our retreat attendees loved the texts
An easy-to-use tool that took our event to the next level.
31 March 2025
So far so great
So far so great! Customer service is on it when you have a question as well.
7 April 2025
Easy to use and has all you need
Easy to get started and use, upload your contacts list and away you go. Plus the pay-as-you-go means I don't have to worry about any unused credits. It's also got a straight forward reporting dashboard so I can see how my campaigns went and easily calculate their ROI
11 April 2025
Unprompted review
Absolutely terrible
Absolutely terrible. I've been unable to send my first campaign. After jumping through some hoops initially, I thought it was smooth sailing until I tried sending my first campaign through Zoho. There was no personalization or message options so I reached out to Clicksend via chat as they have no other support. I asked a simple, straightforward question on how to include first names in my send. After 50 minutes, I was told my case would need to go to tech support. A day later, support reached out and then crickets. I reached out to them twice and finally got a response from Mario in support saying he couldn't figure things out and my case needed to go to the integration team. That was 9 days ago. I reached out to Clicksend yesterday asking for a call back. I was told I'd hear from my account manger within 24 hours. 24 hours was about 2 hours ago. Stay away!
1 April 2025
Unprompted review
Reply from ClickSend
Hello Mark
Sorry to hear of your recent experience, we sincerely apologize for the time taken to achieve a resolution for you as we worked across our teams of technical experts to see if we could arrive at a solution for you.
We have noted this event and used your experience to improve upon our current escalation process- being that our focus is always to solve any customer problem as quickly and seamlessly as we can.
Your feedback was appreciated - again on behalf of all teams involved I cannot apologize enough for the delays.
Kind regards
Vicki
Manager - Customer Service
ClickSend
really easy to set up and transfer over…
really easy to set up and transfer over from another supplier they acquired.
25 March 2025
ClickSend is helpful for Non-For-Profit NFP organisation
Being a representative of not-for-profit organisation, ClickSend has allocated an account manager to us. I have setup 1-on-1 meeting with account manager to understand new messaging system and benefits for our NFP organisation. Thank you ClickSend team.
30 March 2025
Excellent and great.
29 March 2025
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