The company website is easy to follow and clear. Cover seems comprehensive and prices much better than warranty offered by a dealer. Kelly was engaged in the conversation, clearly enjoys her job and... See more
Company replied
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What people talk about most
Reviews shaping this summary
I made an enquiry online for a quote as I have used this company previously. I was then contacted by Darren who helped go through all the different options for my car. He was extremely knowledgeable a... See more
Company replied
Samantha was very good at her job explained everything that needed to be done and explained all the legal stuff et cetera. Yes, you think normal car insurance to do the full amount when they pay you o... See more
Company replied
Easy website to follow and good choice of Warranty options. Better deal than our existing deal and almost 50% less cost. We only cover 1000/1250 miles a year in this car but a decent Warranty makes s... See more
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Company details
About Click4Group
Written by the company
Click4Warranty
Recognised as the only INSURED Car Warranty where cover starts DAY ONE (even for WEAR & TEAR) plus covers failure of insured parts identified at MOT or Service, any choice of 1, 2 or 3 years cover for cars up to 12yr/150,000 miles at policy start.
NO AGE OR MILEAGE LIMIT ONCE COVER STARTS!!
Recognised as the only INSURED Car Warranty where cover starts DAY ONE (even for WEAR & TEAR) plus covers failure of insured parts identified at MOT or Service, any choice of 1, 2 or 3 years cover for cars up to 12yr/150,000 miles at policy start.
NO AGE OR MILEAGE LIMIT ONCE COVER STARTS!!
Comprehensive Cover
Affordable at Purchase Reliable at Claim
Affordable at Purchase Reliable at Claim
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Click4Gap
Dealer GAP Insurance at online premium saves up to 70%
Since 2004 our team - underwriters, administrators, consultants and IT crew alike have worked to make Click4Group products respected as the best of their kind.
Dealer GAP Insurance at online premium saves up to 70%
Since 2004 our team - underwriters, administrators, consultants and IT crew alike have worked to make Click4Group products respected as the best of their kind.
Comprehensive Cover
Affordable at Purchase Reliable at Claim
Affordable at Purchase Reliable at Claim
There's no finishing line in business, and we continue to work hard ensuring our insurance backed policies continue to deserve the trust of our thousands of policy holders past, present and future.
We pledge to keep on delivering the best quality of service
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TRUSTED FOR VALUE, QUALITY AND SERVICE SINCE 2004
Working with Trustpilot feedback, we created our unique Click4Warranty COVER AT A GLANCE page www.click4warranty.co.uk/warranty which shares all policy information in a way that is clear, fair and not misleading. From benefits, choice of cover, to claims and limitations - everything is explained clearly on one page!
We thank all our reviewers for taking the time to post their experience. All comments are passed on to the relevant departments and, while it's never nice to receive a negative comment, we appreciate there's always room for improvement. Thank you for visiting Click4Warranty on Trustpilot.
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Any firm wishing to sell or advise on general insurance products must be Authorised and Regulated by the Financial Conduct Authority (FCA).
Click4Group is directly authorised and regulated by the Financial Conduct Authority. You can check this on the FCA’s Register by visiting the Financial Conduct Authority website, which contains a link to a register of all regulated firms, can be visited at www.fca.org.uk. The FCA can only give general information and cannot recommend the products of any company.
Click4Group is a trading style of Future 45 Limited
COMPANY REGISTRATION No. 5407413
DATA PROTECTION REGISTER No. Z933878X
FINANCIAL CONDUCT AUTHORITY (FCA) No. 461102
Contact info
Warwick House, CM19 5DY, Essex, United Kingdom
- 0208 819 3424
- email@click4group.co.uk
- click4warranty.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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First claim, so frustrating
This following text from the website is very misleading.
"So, here’s the good news! Click4Warranty 5-Star Mechanical Breakdown Insurance provides comprehensive parts cover that will give you peace of mind if your car breaks down. Helping you locate a suitable approved repairer, paying the repairer directly and getting your car back on the road quickly and safely is our priority."
Note the last sentence - this is NOT the case at all!
I had to make a claim so followed the process and was told the claims management company DO NOT HAVE A LIST OF APPROVED REPAIRERS.
I had to find my own repairer for an electrical fault.
The policy document also says: "If you prefer to use your own repairer, the labour content will be commensurate with the labour rate of our approved repairer " Note last three words - again an approved repairer is mentioned. Autoprotect do not have a list of approved repairers, so this is to my mind very misleading.
Perhaps the wording should be changed to convey the fact that the customer finds a garage willing to complete the repairs, and once a diagnostic/quote is approved the customer can get the repairs carried out.
Also I feel there should be clarity on the fact that where garages do not deal with 3rd party warranties, that the policyholder will have to pay for the approved repairs and claim the cost back from Autoprotect. Not everyone may be in a position to do this.
Many garages refuse to deal with 3rd party warranty providers I discovered.
Eventually I got a diagnostic carried out by the main dealership. But they refuse to deal with warranty companies too.
I paid for the diagnostic, rang the Claims management company only to be told they do not reimburse the diagnostic costs. I re-read the policy wording and saw this is in fact the case.
The dealership have repaired the fault during the diagnostic appointment but if the fault recurs, I will have to contact the claims management company, get the repair approved and this will cost around £700 which I will need to pay for and claim back.
The stress of trying to find a garage to carry out the repair was unbelievable, and I do feel very disappointed and frustrated about the whole thing.
9 July 2026
Unprompted review
Reply from Click4Group
Hello,
We're sorry to hear that you're unhappy with your claims experience and understand the frustration that can occur when expectations aren't met. That's why we always strongly advise policyholders to read and understand their policy terms and conditions when taking out cover to avoid issues later on.
So that we can investigate this further we need some information from you. This request will come to you from Trustpilot. Please respond within 3 days and we'll be glad to help where we're able.
Kind regards,
Brooke
Second time I have taken a gap…
Second time I have taken a gap insurance policy with them the experience is been brilliant on both occasions. Tunji the gentleman that I spoke to on both occasion was excellent.
6 July 2026
Reply from Click4Group
Hello,
Thank you for choosing Click4Group again and for taking the time to share your experience. It's great to hear that your GAP insurance purchase has been straightforward on both occasions, and we'll be sure to pass your kind comments on to Tunji. We appreciate your continued trust in us and look forward to providing the same level of service whenever you need us.
Kind regards,
Brooke
Super pre-sales service
Super pre-sales service - Damian P explained everything. 5 star policy is a must for newer more complied cars.
Can’t speak for the claims handling process, and hopefully won’t have to.
9 July 2026
Unprompted review
Reply from Click4Group
Hello,
Thank you for your feedback. It's great to hear our agent took the time to explain everything clearly and helped you choose a policy that suits your vehicle. We appreciate you highlighting the value of our 5 Star cover. We hope you never need to make a claim, but if you do, we'll be here to support you throughout.
Kind regards,
Brooke
Reply from Click4Group
Hello,
Thank you for taking the time to leave a review. We're pleased to hear Samantha provided a professional service and explained everything clearly, helping you make an informed choice. We appreciate your feedback and will continue working to provide the same level of support to all our customers.
Kind regards,
Brooke
Excellent value for money and customer service
Very good price and excellent product value. Well recommended by MSE and was very simple to set up with excellent customer service.because I had to call and spoke to CS to buy the right GAP product.
7 July 2026
Reply from Click4Group
Hello,
Thank you for taking the time to share your feedback. We're pleased to hear you found great value in your GAP cover and that our team was able to help you choose the right product. It's good to know the process was simple and that our customer service made a positive difference. We appreciate your recommendation and will continue working hard to provide straightforward cover and support whenever our customers need us.
Kind regards,
Brooke
Took out a 5 star warranty only to find…
Took out a 5 star warranty only to find out that hybrid vehicles are not covered,but when vehicle details were checked on thier site it clearly stated my car was hybrid,so I was clearly mis sold a policy that I could not claim on. Trying to cancel made very difficult passed around different people who did not what they wete doing.Still waiting.
7 July 2026
Unprompted review
Reply from Click4Group
Hello,
We're sorry to see that you didn't respond to our request for details so that we could investigate this further. Without this information, we're unable to identify you or locate your claim details on our system.
Please respond to the email sent through Trustpilot and we'll be glad to look into this and get back to you.
Kind regards
Brooke
Simple
Simple. Cost effective and comparing the cover its much cheaper than warrnaty wise or others
6 July 2026
Reply from Click4Group
Hello,
Thank you for your review. We're pleased to hear you found the process simple and that our cover offered good value compared with other providers. We work hard to provide comprehensive protection at competitive prices, so it's great to know that came across. We appreciate your feedback and your support.
Kind regards,
Brooke
Worst Company Ever Stay Well Clear
When my Mercedes a/c stopped working and upon contacting the company they informed me that my cars a/c was covered. As advised I took my car to a Mercedes specialist who diagnosed the a/c pressure sensor. Feeling confident I emailed the invoices over to Click4Warranty. Subsequently, when I spoke to the claims team they advised me that upon looking at the policy t&c's , I had a 'listed parts' policy and unfortunately the a/c pressure sensor was not covered. However, to my astonishment the a/c compressor unit was covered (a bigger and more costly part). This is totally bemusing and ridiculous given that my total bill gor my claim totalled just over £360 compared to a compressor unit replacement compressor which would cost in excess of £1000+ to replace and is covered. There has been no modicum of common sense applied as both components are in the same a/c system! This is just another way for the company to weazle its way out of paying out reasonable claims. This is the first time I have made a claim since taking out the policy but this doesn't count for anything obviously.
3 July 2026
Unprompted review
Reply from Click4Group
Hello,
We're sorry to hear that you're unhappy with your claims experience and understand the frustration that can occur when expectations aren't met. That's why we always strongly advise policyholders to read and understand their policy terms and conditions when taking out cover to avoid issues later on.
So that we can investigate this further we need some information from you. This request will come to you from Trustpilot. Please respond within 3 days and we'll be glad to help where we're able.
Kind regards,
Brooke
Reply from Click4Group
Hello,
Thank you for taking the time to leave us a review. It's great to hear that you found the process really easy and that we could offer you a great price. We work hard to make arranging cover as straightforward and good value as possible, so your feedback is appreciated. Thank you for choosing Click4Group, and we'll continue to provide the same level of service whenever you need us.
Kind regards,
Brooke
very easy to get it done where other…
very easy to get it done where other you are going from one place to the next very ease set up and was done under 3 mintues
1 July 2026
Reply from Click4Group
Hello,
Thank you for your review. We're pleased to hear you found the process so easy and that everything was completed in just a few minutes. We aim to make arranging cover as simple and straightforward as possible, so it's great to know that was your experience. Thank you for choosing Click4Group, and we'll continue to provide the same easy service in the future.
Kind regards,
Brooke
Reply from Click4Group
Hello,
Thank you for taking the time to leave us your feedback. We're pleased to hear you found the process simple and straightforward, as we aim to make arranging cover as easy as possible. We appreciate you choosing Click4Group and will continue working hard to provide a smooth experience for all of our customers.
Kind regards,
Brooke
Excellent customer service from Kelly
Excellent customer service from Kelly. Very professional and friendly approach
30 June 2026
Unprompted review
Reply from Click4Group
Hello,
Thank you for your kind feedback. It's great to hear that Kelly provided you with a professional and friendly service. We'll be sure to pass your comments on to her. We appreciate you choosing Click4Group and will continue to focus on delivering the same high standard of service to all of our customers.
Kind regards,
Brooke
A helpful friendly response
A helpful friendly response. Got the insurance sorted quickly and easily
30 June 2026
Reply from Click4Group
Hello,
Thank you for taking the time to leave your review. We're pleased to hear you found our team helpful and friendly, and that arranging your insurance was quick and straightforward. We work hard to make the process as simple as possible while providing the support our customers need. Thank you for choosing Click4Group, and we'll continue to be here whenever you need us.
Kind regards,
Brooke
Reply from Click4Group
Hello,
Thank you for taking the time to leave your review. We're pleased to hear you found the process of purchasing your GAP insurance efficient. We aim to make arranging cover as straightforward as possible while providing good value and support throughout. Thank you for choosing Click4Group, and we look forward to continuing to provide you with the same level of service.
Kind regards,
Brooke
Super efficient
The company website is easy to follow and clear. Cover seems comprehensive and prices much better than warranty offered by a dealer.
Kelly was engaged in the conversation, clearly enjoys her job and was very competent. She was able to answer all questions and swiftly put the policy on risk.
26 June 2026
Reply from Click4Group
Hello,
Thank you for taking the time to share your experience. It’s great to hear you found our website clear and easy to use, and that our cover offered good value compared with the dealer warranty. We’re also pleased Kelly was able to answer your questions and make arranging your policy a smooth process. We appreciate your feedback and look forward to continuing to support you throughout your cover.
Kind regards,
Brooke
Excellent communication
Excellent communication, well explained, totally happy with the service and cover
25 June 2026
Reply from Click4Group
Hello,
Thank you for your kind feedback. We’re pleased to hear that everything was clearly explained and that you were happy with both the service you received and the cover you chose. Providing straightforward information and good value is important to us, and we’ll continue to be here whenever you need us.
Kind regards,
Brooke
Darren at Click4 warranties was…
Darren at Click4 warranties was extremely helpful when I renued my new policy.
23 June 2026
Reply from Click4Group
Hello,
Thank you for your feedback. We’re pleased Darren was able to make renewing your policy straightforward and helpful. At Click4Group, we aim to provide clear support throughout your cover, and we’ll continue to be on hand whenever you need us.
Kind regards,
Brooke
More than £300 cheaper than anyone…
More than £300 cheaper than anyone else. Helpful staff and even got a refund from my previous policy.
23 June 2026
Reply from Click4Group
Hello,
Thank you for taking the time to leave a review. It’s great to hear that Click4Group helped you save more than £300, while our team made the process easy to manage and supported you with a refund from your previous policy. We’ll continue to provide clear, helpful service whenever you need us.
Kind regards,
Brooke
Reply from Click4Group
Hello,
Thank you for your feedback. We’re glad you found the process straightforward, as making insurance arrangements simple and clear is important to us at Click4Group. We’ll continue to be on hand to support you throughout your policy.
Kind regards,
Brooke
Cheapest online for a reason . . .
Awful from start to finish. It was a massive battle to receive my policy documents through - I had to call multiple times which was a drain on time. I purchased a 4 star warranty cover, ironically for peace of mind that I'd have a more enhanced cover. Firstly I find out that cars over 90,000 miles have a 40% access fee - this was not made clear at time of purchase, but hey it was probably in small print on 30 pages of t's and c's somewhere. ..
Secondly when I did have repair work carried out they decline my claim leaving for me to pay for it in full. The grounds of which they denied the claim are that "the electrical part was not a listed part" - it was a battery control module that controls all the electric in the car, from starting the engine, the electric boot and electric folding wing mirrors. A complete and utter waste of money. I would never use these again. Steer clear
29 May 2026
Unprompted review
Reply from Click4Group
Hello,
We're sorry to see that you didn't respond to our request for details so that we could investigate this further. Without this information, we're unable to identify you or locate your claim details on our system.
Please respond to the email sent through Trustpilot and we'll be glad to look into this and get back to you.
Kind regards
Brooke
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