Clarks - Grimsby Reviews 128

TrustScore 5 out of 5

4.8

Unit 57, 31 Friargate, Freshney Place, DN31 1ED Grimsby, Humberside, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Popped into the Grimsby Store today. What a delight the staff are. Patient, knowledgeable, not pushy. Bought 2 pairs of shoes, exactly what I was looking for. Amanda served me, she listened and... See more

Rated 5 out of 5 stars

I needed to buy some walking shoes in preparation of my Camino Ingles. I had been to other shoe sellers and was struggling to get a) proper feet measurement and b) staff that seemed bothered. I popp... See more

Rated 3 out of 5 stars

Visited Clarks today for our annual back to school shoes the lady that served us was very helpful and kind 10/10 for customer service!! However the choice of shoes seems to be dwindling!! Theres basic... See more

Company replied

Rated 5 out of 5 stars

Good service, great advice and very patient staff. Needed a pair of boots, not trainers or sandals or office shoes, for everyday and work wear. Not available in store but an employee helped me g... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 57, 31 Friargate, Freshney Place, DN31 1ED, Grimsby, Humberside, United Kingdom

  • 01472403999

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

First Shoes

Took my granddaughter for her first Clarks shoes and Teresa, the sales assistant, was fantastic and patient with her.

She loves her new shoes and slippers.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service at Clarks, Grimsby.

Excellent service from Amanda at Clarks in Grimsby who arranged for another store manager to bring a boot for me to try when she came for a meeting. Amanda kept me fully informed and could not have been more helpful, thank you. Great to see Clarks back in Grimsby. (Jacqui Kirk)

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Viv!

Viv at the Grimsby store was fantastic with my daughter today. The shoes she wanted weren't available in her size, but Viv did a fab job diverting her to (some very beautiful) alternative trainers. Thank you!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

So helpful and efficient

So helpful and efficient. Amanda was very good with my son and we quickly found the right shoes. Great to have Clark’s in Grimsby.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Clarks 👏

Thank you Clarks People for a wonderful shopping experience! Special thanks to Amanda- experienced and very helpful 👍 Took me 5 minutes to choose boots I needed and it’s being delivered next day! I assume I don’t need to talk about quality as it’s always spot on ⭐️⭐️⭐️⭐️⭐️

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Becky was extremely helpful

Becky was extremely helpful, giving me lots of options for the correct footwear for my needs - would definitely recommend and will return x

20 October 2024
Unprompted review
Rated 5 out of 5 stars

We love having Clarks back in Grimsby!

We love having Clarks back in Grimsby! With having two kids with quite wide feet, the reassurance of getting the right width measurement is unparalleled by any other high street shoe shop.
Today we had wonderful service from Amanda in the Grimsby store to get some new school shoes for our son. She was great with him, and my daughter. This is something we have always found at most Clarks, especially the local ones.

19 October 2024
Unprompted review
Rated 4 out of 5 stars

I was so happy for Clark’s to return to…

I was so happy for Clark’s to return to Grimsby. I’ve seen the lovely sandals online and couldn’t wait to go in and try them. Unfortunately I was very disappointed. I found the shoes so narrow, I have wide feet and the wide shoes section was just too tight. With saying that my experience in the shop was amazing and such a positive one. I had a lady called Becky serve me. She was so warm and friendly. Even though people were coming in to the shop she didn’t rush me. She tried every option to get me a shoe I liked. She helped me put the shoes on, fastened them up and helped me take them off. At one point I was concerned I was talking too much time but she reassured me and made me feel so at ease. I was upset I couldn’t find any shoes but the service from Becky more than made up for it. I would come back and try again just because of the care and patience she gave me.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Collecting an online order

I had ordered trainers online and went into store to pick them up . Lesley who served me was very friendly and welcoming and easy to talk to . I also tried on some other trainers whilst in the shop . The service was relaxed and I didn’t feel under pressure to buy . I am also pleased that Clark’s has opened up again in Grimsby .

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Amanda was absolutely brilliant in the…

Amanda was absolutely brilliant in the grimsby shop on freshney place been trying to order my husband the grey tor steel for over a month and never had his size went into grimsby shop today and amanda got the size we wanted straight away and ordered to the shop no problem customer service was shocking when i emailed main clarks office .But thanks to amanda my husband was so happy thanks to amanda 😀

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Happy to have Clark’s back in Grimsby

Took my daughter to Clarks in Hull her new school shoes were a little too tight. Thankfully Grimsby Clarks had reopened, we popped in to see Amanda who re measured her feet and arranged a replacement pair in her size. She is now happy and comfortable.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful assistance from Amanda in the Freshney place branch. Great to have Clarks back in Grimsby where it belongs. Many thanks. Tim.

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Welcome back to Grimsby Clark’s

Welcome back to Grimsby Clark’s. A small store but a good range of shoes. Excellent service from Lesley D. Good to find wide fit in fashionable shoes. I couldn’t resist the soft leather tan loafers.

26 September 2024
Unprompted review

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