A gem of a shop which locals and visitors to Stirling should not miss. The wide range of Scottish products have been carefully and lovingly selected for their quality and craftsmanship. The shop own... See more
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Review summary
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Very good service - rang me as an item out of stock so replaced it with similar item - gave me gift box for free for inconvenience. Order processed and posted very quickly. Products came very nicely... See more
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I can highly recommend this company. My order consisted of Orkney Cheddar and Glenshiel chocolates and they were both delicious. I also couldn’t believe how quickly the order arrived, packed in a litt... See more
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What a pleasure dealing with Clan Artisan. The tea towels I purchased are beautiful and the personal phone call to let me know that one item was unavailable and offer a substitute was very much apprec... See more
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Company details
Written by the company
A new gifting experience, in our shop in Stirling or online. We take the stress out of shopping for birthdays, Christmas, Mothers Day, Fathers Day, Valentines Day, new home, new baby and any gift required. Come in to the shop and grab a cuppa while you browse and build your gift box or bag. Or shop online at our easy to use website. We source the best of Scottish Artisan products to bring you a gifting experience that you won't forget. By buying from us your are supporting many small local businesses including ours.
Contact info
56 Port Street, Stirling, FK8 2LJ, Stirling, United Kingdom
- 01786 230964
- enquiries@clanartisan.co.uk
- clanartisan.co.uk
4.9
Excellent
182 reviews
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Reply from Clan Artisan Ltd
Thanks so much for taking the time to post this lovely review .. as a small business our customers are really important to us and your review means the world.
So glad everything arrived safe and well and in time for Christmas - it was certainly a challenging year to say the least from our end …
and we can do our wee happy dance when it all does go to plan :)
We hope you had a lovely Christmas and hope we can help you again soon .. x
Thanks again x
Brilliant as always
27 December 2021
Reply from Clan Artisan Ltd
Aww thanks for coming back and leaving us this 5 star review ! It really means the world to us here ..
hope you had a lovely Christmas and we look forward to helping you again soon xx
Reply from Clan Artisan Ltd
Thanks for taking the time for this 5 star review . We really appreciate it and hope you had a lovely Christmas x
We hope we can help you again soon ,
Delighted!
Purchased a ‘make your own’ hamper as a Christmas gift. Recipient was delighted with it. Customer service was second to none, despite me knowing how busy Clan Artisan is at this time of year. Exceeded my expectations. Will definitely recommend this company to others.
24 December 2021
Reply from Clan Artisan Ltd
Thanks so much Donna for this amazing review .. it means the world .
So glad your auntie loved her gift box and we could get it to her before Christmas xx
Thanks again and will look forward to helping you again soon x
Hope you had a lovely Christmas to x
My order was delivered promptly
My order was delivered promptly, there was a small mix up with the gift message, it was delivered with someone else's message, but the recipients were happy with the goods. The recipients had to phone to find out who had sent the hamper, I was not contacted about the error.
21 December 2021
Reply from Clan Artisan Ltd
Hi stuart - Thanks for taking the time to leave this review.
Firstly huge apologies that we mixed up the gift card for your order, as a small business , customer service is very important to us and we appreciate that you must have felt let down by us not contacting you .
The particular week your order went out , we ended up with hundreds of orders all going out at the same time due to supply chain issues . We had originally planned for half of the orders to go out the week before -
but this couldn't happen as we were awaiting on products to fulfill them.
It was an extremely challenging week and with 3 new staff members , with so much for them to learn and with so many issues behind the scenes outwith our control - it was one of the most overwhelming weeks we have ever had in business.
We can understand your disappointment and as much as we try our best to try to ensure everything goes to plan ... sometimes we make mistakes .
Working throughout this pandemic has really highlighted so many challenges now that weren't an issue before , so we have lots of changes to make in January when we return .
We really hope that you won't be put of from ordering with us again and if you do trust us again - please contact us directly on ;
enquiries@clanartisan.co.uk
and we can issue you with a discount code for the website .
We hope you have a lovely Christmas when it comes and our apologies once again
warmest regards
Jen and team
Really helpful all through the process
Really helpful all through the process. Site is really easy to use too & the choice is very good. Price is very competitive too.
All delivered by the date I asked for, with clear instructions to keep the cheese fresh & a nice bag to pop them in whilst they're in the fridge
17 December 2021
Reply from Clan Artisan Ltd
Thanks so much for taking the time for this review xx it’s really appreciated x have an amazing Christmas xx
Very impressed
Very impressed! Ordered a wee hamper for friends and when one item was available was phoned and had full discussion about alternatives. Helpful, friendly and nothing too much trouble. Delivered the following day! Superb service.
17 December 2021
Unprompted review
Reply from Clan Artisan Ltd
Apologies for this late response to your review .. it been super busy getting all the orders out and i've missed this! thanks so much for taking the time to review us ... it really is appreciated . Have a lovely Christmas love Jen and team x
Sensational products
Sensational products, easy ordering and always delightful and friendly
16 December 2021
Reply from Clan Artisan Ltd
Thank you so much for taking the time to leave this review x it really means so much xx
Top company
Excellent selection of gorgeous goodies - something for every taste. Fabulous customer service and prompt delivery. Will use this company over and over.
8 December 2021
Reply from Clan Artisan Ltd
Thanks so much for this ! Always glad to help xx
Amazing service and very friendly
30 November 2021
Reply from Clan Artisan Ltd
thanks so much for this lovely review and so sorry for our late response . I seem to have missed it somehow in the Christmas madness behind the scenes . Have a lovely Christmas and thanks again for taking the time to write this review x
Jen and team
Another great Hamper!
Another great hamper sent out by Clan Artisan. My brother was thrilled with such a lovely surprise. Thank you!
17 November 2021
Reply from Clan Artisan Ltd
Huge thanks for your order again Rachel . I’m so glad he loved it xx
Excellent service
Excellent service from ordering to receipt. As soon as order was placed online I received a text about collection. Very efficient service which I could not fault. The items were a gift for a colleague who was delighted with them. Very good value for money and an extremely efficient and personable service.
1 November 2021
Reply from Clan Artisan Ltd
Thank you so much for the amazing review - as a small business this really means so much ! So glad the gift was received so well . We hope we can help you again soon xx
Fantastic service which went above and…
Fantastic service which went above and beyond :-) Will definitely use again.
15 October 2021
Reply from Clan Artisan Ltd
Thank you so much for this lovely review . It really means a lot 🙏
Great service, high quality products
Have ordered several hampers from Jen. Each one well received by the recipients. Jen is very helpful, too. Will definitely use again and also love the fact I can get customised messages included in each hamper.
8 October 2021
Unprompted review
Reply from Clan Artisan Ltd
Thank you so much for this review .. i so appreciate it ! xx
Jennifer was super kind and helpful
Jennifer was super kind and helpful. We are so happy with the unique gift! Thanks!
5 October 2021
Reply from Clan Artisan Ltd
Thank you so much for this review .. and for your patience ! It's really appreciated x Love Jen
An excellent service and will use Clan…
An excellent service and will use Clan Artisan again. Thank you.
16 September 2021
Reply from Clan Artisan Ltd
Thank you so much for taking the time for this lovely review :) it’s really appreciated x
Wee Scottish Gift Box
My niece really enjoyed her parcel of goodies. Quick delivery with excellent and patient customer service when I muddled up the dates! Would definitely use again.
8 September 2021
Reply from Clan Artisan Ltd
Thank you so much for this lovely review .. I’m so glad your niece loved her gift x
Will look forward to hearing from you again. Xx
Jen
Highly Recommend
Absolutely fantastic service. We ordered online from Australia and Jen kept us updated on everything. My mum was thrilled with her surprise and the hamper was beautifully made with quality products. Super fast delivery. Would highly recommend Clanartisan and will definitely be using again. Thank you so much.
1 September 2021
Reply from Clan Artisan Ltd
Thank you so much for the lovely review . It really is appreciated .. and I’m so glad your Mum loved her gift xx
Great Scottish Products
Jen at Clan Artisan is so helpful and accommodating that making a box for a far away friend was an absolute pleasure. Fast delivery and great Scottish products, will definitely use again.
9 February 2021
Unprompted review
Reply from Clan Artisan Ltd
Apologies for this very late response to this review ! Thanks so much for this xx it’s really appreciated xx
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