Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
LD23 was great, he identified right away we were going to struggle to leave the plasterboard in my downstairs room due to the furniture arrangement. Instead when I asked him to leave it on the stairs,... See more
Company replied
Had my Wickes ordered by City sprint driver Kevin PL37. Kevin went above and beyond and took the heavy bags of bark chippings directly to my back garden. Kevin was polite and respectful of my proper... See more
Company replied
LD76 Leeds Service Centre Thank you for a very pleasant experience on receiving my delivery. Your driver was a very polite, friendly yet professional man, who didn’t just dump and run. Thank you
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
United Kingdom
- 020 7880 1111
- citysprint.co.uk
4.9
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery driver was polite and…
Delivery driver was polite and courteous. Asked where I'd like the order left and was extremely helpful.
20 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear your delivery driver was polite, courteous, and extremely helpful. We appreciate your positive feedback!
Great delivery driver
Great delivery driver: polite, efficient and helpful. Makes a difference to the delivery experience!
20 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that our delivery driver was polite, efficient, and helpful, making a positive difference to your delivery experience! We appreciate your kind feedback.
Driver helpful and put panelling where…
Driver helpful and put panelling where asked
20 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear our driver was helpful and placed your panelling exactly where you requested! We appreciate your positive feedback very much.
The driver was very helpful
The driver was very helpful and friendly. M039
20 July 2026
Unprompted review
Reply from CitySprint
We are so pleased to hear that our driver was helpful and friendly. Thank you for taking the time to share your positive experience with us!
Exceptional service
Very polite delivery driver great price and delivery charge delivered nice and early and very helpful 10 out of 10
Courier number mo39
20 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that your delivery experience was so positive! It's wonderful to know that the driver was polite and helpful, and that your delivery arrived early. Thank you for your excellent feedback.
Lovely delivery driver !
Lovely chap, very helpful. Great communication, fast delivery !
20 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that our team member was helpful and provided great communication and fast delivery! We appreciate your positive feedback.
Very nice man (NH42) a great experience…
Very nice man (NH42) a great experience with a delivery, polite and helpful- thank you!
20 July 2026
Unprompted review
Reply from CitySprint
We're happy to hear that you had a great experience with your delivery. We appreciate your kind words about our polite and helpful team member!
Driver greeted me cheerfully
Driver greeted me cheerfully, gave me options about where to unload the items and seemed like an altogether pleasant chap. Good stuff.
20 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your driver was cheerful and offered options for unloading your items. We appreciate your positive feedback!
LS38
Very professional driver. Has delivered to my address many times. Is always polite and helpful.
18 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that you consistently have a positive experience with our professional and helpful driver. Thank you for sharing your kind feedback!
As always a top quality service
17 July 2026
Unprompted review
Reply from CitySprint
We are so happy to hear that you consistently receive top-quality service from us. Thank you for your wonderful feedback!
The courier LS38
The courier, LS38, who delivered my parcel was veery professional and helpful. nothing was too much trouble, dropped my parcel where i asked him to.
18 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your courier was very professional and helpful. We're especially glad they were able to place your parcel exactly where you requested.
Driver was polite friendly and prompt…
Driver was polite friendly and prompt happy with the service well done mariusz rzepka
18 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that our driver was polite, friendly, and prompt! We appreciate your wonderful feedback on the service you received.
Nice one MARTIN NR42 A great delivery…
Nice one MARTIN NR42 A great delivery driver. Some drivers I've bumped into over years have been pure garbage, not Martin. Helpful, happy all round great man. Give him a pay rise.
17 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear about your positive experience with our delivery driver! We appreciate your kind words about their helpfulness and positive attitude.
We have had many deliveries from Bart…
We have had many deliveries from Bart at Citysprint. What a guy. Nothing too much trouble for him. Outstanding
16 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that our team member has consistently provided outstanding service and that nothing was too much trouble for them. We appreciate your kind words!
Driver already knew our hard-to-find location!
Martin delivered my shed today and I couldn’t be happier! Our address is wrong in most navigation apps, and I was not able to find a way to add extra instructions. However, he called to let me know he was already at my lane, and then brought it by hand truck right to my door! Cheerful, courteous and efficient - very happy and will definitely use this option again when shopping with Wickes.
17 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear about the exceptional service you received from our delivery driver. It's wonderful to know that even with a challenging address, he went above and beyond to ensure your shed was delivered right to your door. We appreciate your kind words about his cheerful, courteous, and efficient manner.
Angry delivery driver
Today I was met by a rude and angry delivery person from CitySprint hired by Wickes, on answering the door to my garden the driver states “this place is ridiculous” that was my greeting, he then refused to deliver, I have had 23 timber deliveries in the last few years from wickes with no issues but this guy just refused, the ground is level there is ample parking and a straight run to my house, there are no issues delivering just as in the past there was not, I even offered to take from the Kerb but was to late he was in a mood and leaving and broke my gate latch while slamming the gate…
Equally poor was calling Wickes to sort it out, they are simply chaotic and refused the refund until the driver returns the goods and they check them, that’s odd as they were never delivered so condition is not on me…
I have reported both companies to Trading Standard as they are in breach of the Distance Selling Regulations. I also have a video of the driver being rude and arrogant but weirdly angry that will be posted online.
I have not had to leave a review like this before but obviously I will not be using Wickes again and I will try to avoid CitySprint as they hire aggressive staff.
Be warned look elsewhere, I will…
17 July 2026
Unprompted review
Reply from CitySprint
We are truly sorry to hear about the extremely negative experience you had with your recent delivery and the subsequent issues when contacting us. We understand how frustrating it must be to encounter such unprofessional behavior from a delivery person, especially after many successful deliveries to your property. We are also concerned about the damage to your gate latch.
We take your feedback very seriously, and we are actively investigating the incident with the delivery service to understand what transpired and prevent similar situations in the future. We are also reviewing our internal processes regarding undelivered items and refunds to ensure a smoother and more customer-centric approach. Your detailed account and the video you mentioned are valuable to our investigation. We appreciate you bringing these significant concerns to our attention.
We have just had our delivery from…
We have just had our delivery from wickes via City link we had a similar delivery from another company during the week City link by far better the bag of stones came complete unlike our other delivery driver was very polite and helpful
17 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear about your positive delivery experience! It's wonderful to know that our driver was polite and helpful, and that your bag of stones arrived in perfect condition. Thank you for sharing your kind feedback.
Was on a work teams call but helped us…
Was on a work teams call but helped us receive the delivery with aplomb ! v good
17 July 2026
Unprompted review
Reply from CitySprint
We're so glad we could assist with your delivery, even during a busy work call! We appreciate your kind words.
A very polite and helpful driver
A very polite and helpful driver, delivered with speed and efficiency. Communication re delivery excellent. Highly recommend.
17 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your driver was polite and helpful, and that your delivery was speedy and efficient. We appreciate your excellent feedback!
Not rushed delivery
Not rushed delivery and placed the heavy items where I wanted. Nice and friendly service.
16 July 2026
Unprompted review
Reply from CitySprint
We're so pleased your delivery was not rushed and that our service was friendly, placing your items exactly where you wanted them. Thank you for your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.