CitySprint Reviews 

17,859
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and politeness, often going above and beyond to assist with deliveries. Many people highlight the efficiency and professionalism of the delivery service, noting that orders arrive on time and exactly as requested. Reviewers are particularly impressed with the care taken with their products and the overall positive attitude of the delivery drivers. However, some customers also noted significant issues with delivery tracking and communication, leading to missed deliveries and frustration. A few other people also felt that the customer service was unhelpful and rude when problems arose, making it difficult to resolve issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the politeness, helpfulness,... See more

Order

Reviewers express satisfaction with the ordering process, noting it is easy to order online and that they can... See more

Product

Clients share positive opinions on product delivery, often highlighting that goods arrive undamaged and on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more

Company replied

Rated 5 out of 5 stars

Items delivered by Bart in exceptionally hot weather. Unphased by the heat he provided a first class service within the time frame specified. He unloaded the items swiftly and with care. Would definit... See more

Company replied

Rated 5 out of 5 stars

(NH42) THIS COURIER IS A LOVELY CHAP HE HAS DELIVERED TO ME MANY TIMES ALWAYS POLICE RESPECTFUL AND WE ALWAYD HAVE A CHAT AND A LAUGH SO THOUGHT ID LEAVE HIM SOME GOOD HONEST FEEDBACK BC IT'S WELL DE... See more

Company replied

Rated 5 out of 5 stars

Our delivery man was lovely - working today in 29 degree heat having to deliver our 5 bags of heavy sand - what a trooper! We gave him an ice lolly for his troubles and he was very appreciative! Lovel... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(17,859)

2,613 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from delivery driver

Excellent service delivery driver sc64 he put items in garden as requested after advising him my partner will move into garage when he gets up from nightshift he offered to move it into garage which he did without complaint! This service was above and beyond what most delivery drivers would do much appreciated thank you

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Norman (SC64) placed six very heavy bags of bark chippings exactly where I asked. His efforts on such a warm day were much appreciated.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly service

The driver called me to inform me he had arrived. He was very kind to bring my delivery through the garden gate. He was very polite and friendly, even with this heat! Thank you

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that our driver was kind, polite, and friendly, even in the heat, and brought your delivery through the garden gate. Thank you for your positive feedback!

Rated 5 out of 5 stars

Delivered in time slot

Delivered in time slot. Very pleasant driver

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your delivery arrived within the expected time slot and that you had such a pleasant experience with our driver. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Good timing

Good timing
Courteous and friendly driver

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so pleased to hear that you had a positive experience with us. It's wonderful to know that our driver was courteous and friendly, and that our timing met your expectations.

Rated 5 out of 5 stars

Driver LD23

Driver LD23, fab driver, always cheerful always happy to help, a big credit to city sprint ! Never had an issue of any description ! Can’t speak highly enough about the level of service from this driver! Everything delivered on time, thank you city sprint 👍

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're thrilled to hear about your consistently positive experiences with our delivery service! We appreciate your kind words about the driver's cheerful demeanor, helpfulness, and the timely delivery of your items. Thank you for your wonderful feedback.

Rated 1 out of 5 stars

Unreliable and stressful pre-booked service

Received a call 20 minutes before my booking to say there were up 2 hour delays on the delivery service. The customer service agent told me they're unable to communicate delays to pre-booked delivery services since the drivers are freelance, the drivers are only booked in on the day.

I had to look for alternative delivery options as it's for a job where waiting isn't an option. Whilst I was busy organising the delivery stock (during the time I had set out), I received calls from CitySprint that they had found a driver but was unable to answer the phone. In the meantime, I had already organised another courier which arrived at the same time as their driver. I then had the stressful situation of having to communicate with 2 drivers, loading the delivery and being on the phone with CitySprint, getting told it was my fault and there would be a charge.

Have since been in communication and they are not offering a refund, there were multiple points of stress with their service and this doesn't reflect what a pre-booked service should provide.

3 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We sincerely regret the significant difficulties you encountered with your recent delivery service. We understand how frustrating it must have been to learn about potential delays so close to your scheduled booking and the subsequent stress of managing multiple couriers. We acknowledge that the situation you described, particularly the communication around driver availability and the resulting charges, was far from the seamless experience we aim to provide for pre-booked services. We are actively reviewing our processes for communicating delays and managing freelance driver assignments to prevent similar occurrences in the future. Your feedback is invaluable as we work to improve our service. We will also reach out to you privately to take some more details about the job.

Rated 5 out of 5 stars

Great service

Never usually leave reviews unless it’s really bad service but this delivery guy, made such a good impression especially considering now that most couriers, knock, drop and run. The couriers code Was NH42

7 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear about the positive impression our delivery person made. We appreciate you taking the time to share your experience, and we're happy to know we exceeded your expectations.

Rated 5 out of 5 stars

Brilliant

From start to finish CitySprint is a seamless process. I wish all deliveries were this simple. Our delivery guy NH42 was lovely.. very helpful and polite. Such a great guy. Keep up the good work.

6 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your positive experience and that your delivery was a seamless process! We appreciate your kind words about our delivery person's helpfulness and politeness.

Rated 5 out of 5 stars

large garden item delivered and really helped to deliver it to my back garden

I had a large garden item delivered and the Driver was very helpful and professional.
He asked where i would like it front or back garden and brought it there for me and placed it exactly where i asked.
Friendly and approachable.
Courier M039

6 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that your large garden item delivery was handled with such professionalism and helpfulness. It's wonderful to know our driver was friendly and placed your item exactly where you wanted it. Thank you for your kind words!

Rated 5 out of 5 stars

Great delivery by CitySprint…

Great delivery by the CitySprint courier (SC64)
He was on time, a cheery chap, very helpful in carrying the package to the back of the house.

3 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that our courier was on time, cheerful, and very helpful in carrying the package to the back of your house. We appreciate your positive feedback!

Rated 5 out of 5 stars

Driver today was very friendly and very…

Driver today was very friendly and very helpful, brought the slabs all the way down into our back garden top guy 5 stars from me.

6 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that our driver was friendly and helpful, going the extra mile to bring your slabs into your back garden. We appreciate your fantastic 5-star feedback!

Rated 5 out of 5 stars

Courier SC64 was friendly, helpful and efficient

The courier (SC64) was friendly and very kindly placed my parcel where I needed it to be. He arrived on time and was very efficient. Thank you.

6 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear your courier was friendly and kindly placed your parcel where you needed it. We appreciate your kind words about their efficient service. Thank you for your feedback!

Rated 5 out of 5 stars

Delivery at expected time .

Delivery at expected time .. delivered to exact location

6 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're glad to hear your delivery arrived as expected and at the correct location. We appreciate your feedback.

Rated 5 out of 5 stars

Delivery was brilliant

Delivery was brilliant - delivery persons code m039 Fiaz

6 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that your delivery experience was brilliant! Thank you for taking the time to share your positive feedback.

Rated 5 out of 5 stars

So impressed with my driver today

So impressed with my driver today. Kept me informed. He was courteous and very cheery for a Monday morning. He is an ambassador for CitySprint and others could learn from him. A big shout out to driver LD23.

6 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear about your positive experience with our driver! We appreciate you recognizing their courtesy and cheerfulness, and for keeping you informed. Thank you for your feedback.

Rated 5 out of 5 stars

The delivery driver took everything…

The delivery driver took everything round the back garden for me which saved me a lot of hassle and was very much appreciated

6 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that our delivery driver went the extra mile by taking everything to your back garden, making your delivery hassle-free. We appreciate your positive feedback!

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