CityRise Reviews 

453
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and always quick to respond to any questions or concerns that arise. People truly appreciate the smooth rental and investment processes, noting that communication remains clear, transparent, and professional throughout the entire journey. Clients looking for reliable property services often find the guidance reassuring and valuable from start to finish. However, some people mentioned experiencing communication difficulties and a notable lack of support when dealing with more complex issues or challenging situations. A few reviewers also noted specific frustrations regarding unresolved problems, unreturned messages, and administrative challenges during their property transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful property... See more

Service

Users describe positive interactions with service, highlighting helpful and professional agents who ensure... See more

Customer service

Clients share positive opinions on customer service, highlighting that team members are approachable,... See more

Response time

Reviewers highlight positive aspects of response time, noting that staff members are consistently helpful,... See more

User experience

People report positive experiences with user experience, highlighting how staff members make complex... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying a buy-to-let property through CityRise turned out to be a fantastic decision, and we're thrilled with how it all unfolded. Sam was outstanding from beginning to end. Rather than the headache... See more

Company replied

Rated 5 out of 5 stars

Fran Addison at Citirise has been excellent as always to place the tenants with prompt replies to every query put forward. She is thorough in what she ever does in regards to Lettings. Never had any p... See more

Company replied

Rated 5 out of 5 stars

Everything happened very quickly, which worked out well for us. City rise were excellent throughout, always quick to respond and clear in their communication. The whole process went smoothly from star... See more

Company replied

Rated 5 out of 5 stars

From the start Kieran was friendly, honest and reliable. I called initially about a property id seen on right move but after multiple phone calls because im indecisive kieran helped me secure a great... See more

Company replied


Company details

  1. Property Investment
  2. also in
  3. Property Management Company
  4. Real Estate Consultant
  5. Real Estate Developer

About CityRise

Written by the company

At CityRise we specialise in wealth building through smart property investments. Whether you are starting your property journey, or are looking to expand an established portfolio, the specialists at CityRise are here to help. You will receive independent, professional advice whilst we search the market for the property that best suits your strategy and goals. After seeing a clear gap in the market for an honest and transparent property investment agency, CityRise company founders combined their industry experience and market knowledge to bring property investors the best opportunities across the UK. CityRise has continued with the same ethos it was founded upon; tailor-making the best property investment solutions across the UK to suit our clients' individual investment goals. We understand it is not always easy juggling multiple properties along with your tenant’s needs. Since the increased tightening of regulations, it has become crucial that landlords choose a competent agency.

Therefore, CityRise has dedicated sales, lettings and management services, that offer investors a full turn-key solution to property investment. You can choose to be as hands-off as you wish and feel safe with the knowledge that your property and our team of lettings experts properly look after your tenants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

453 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(453)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

It’s been wonderful to work alongside Mike. He’s brought professionalism and a helpful attitude to both the sales and new business aspects, making the process smooth and enjoyable. I’d gladly work with him again.

3 December 2024
CityRise logo

Reply from CityRise

Hi Kieran,

Thank you for your lovely feedback! We're so pleased to hear that Mike has made your a experience smooth and enjoyable one. We truly appreciate your kind words and would be delighted to collaborate with you again in the future!

Kind Regards,
CityRise Team



Rated 5 out of 5 stars

Great team

I highly recommend CityRise, staff are professional, responsive and helpful. Thanks to Caitlin, Fran and Ryan for clear communications always and also responding to maintenance issues on time.

3 December 2024
Unprompted review
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Reply from CityRise

Hi Christiana,

It's great to know that we've been able to respond promptly to your maintenance needs. We truly appreciate your feedback and look forward to continuing to support you!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

My flat had a leak coming from it

My flat had a leak coming from it. Caitlin was on it really quickly and helped me out with it while being really friendly and keeping me at ease. She was a massive help so thank you:)

3 December 2024
Unprompted review
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Reply from CityRise

Hi Estelle,

Thank you for sharing your experience! We're so glad Caitlin could assist you so promptly and make you feel at ease during a stressfull situation. Shall pass your kind words to her!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Collaborating with Mike has been a…

Collaborating with Mike has been a positive experience. His dedication and polite demeanour have made managing sales progression and new business a breeze. I would happily work with him again.

3 December 2024
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Reply from CityRise

Hi Nigel,

Thank you for your wonderful feedback! We're delighted to hear that working with Mike has been such a smooth and positive experience. We look forward to the chance to work with you again soon!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Exceptional Service!

Exceptional Service!

I love working with Mike, Sam and the wider CityRise team. The level of professionalism is second to none and the standards are high.

Im looking forward to working with them on development projects in the future.

3 December 2024
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Reply from CityRise

Hi Shane,

Thank you for your fantastic feedback! We take great pride in maintaining high standards and professionalism, and it's wonderful to know that it’s been appreciated. We’re excited about the opportunity to collaborate on future development projects and look forward to continuing our successful partnership!

Kind Regards,
CityRise Team



Rated 5 out of 5 stars

Excellent experience and service

Mike and Laura at CityRise have been an absolute pleasure to work with on new business/apartment sales and the subsequent sales progression

3 December 2024
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Reply from CityRise

Hi Lee,

Thank you for your kind words! We're so pleased to hear that Mike and Laura have made your experience with CityRise a positive one. We look forward to working with you again in the future!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Lovely Experience

Mike and Laura have been a pleasure to work with on the Sales progression aspect and also on the New Business side. They are both really helpful and polite. Will look forward to working with them again.

3 December 2024
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Reply from CityRise

Hi Danielle,

Thank you for your wonderful feedback! We're delighted to hear that Mike and Laura have been such a pleasure to work with. Their professionalism and helpfulness are qualities we truly value. We look forward to collaborating with you again soon!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

First good rental experience of my life

From a tenant perspective, agencies are generally seen as nightmare fuel and I've certainly never had a good experience with one - until now. We've been in a CityRise-managed flat for almost two years now, and it's been a joy (which legit feels weird to say about a rental agency). From the rental process to maintenance issues, everything is prompt and everyone is lovely. Even feedback on maintenance contractors is taken on board! That should probably be the regular experience, but has never happened for me before.

A very special shout out to Caitlin who has been beyond kind in dealing with me even and has definitely gone above and beyond. Fran, who comes round to do the flat inspections is also great.

26 November 2024
Unprompted review
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Reply from CityRise

Hi KC,

Thank you so much for your review! We're absolutely thrilled to hear that your experience with CityRise has been such a positive one. Caitlin and Fran will be especially pleased to hear your kind words – we’re lucky to have them on our team! If you ever need anything in the future, please don’t hesitate to reach out.

Kind Regards,
CityRise Team






Rated 5 out of 5 stars

Amazing service Provided by Fran !

I was looking for an apartment for my friend who moved in to Leeds from London and came across spectrum managed by Cityrise. We were looked after by Fran Addison. From the moment we met her she made sure the whole process was smooth, efficient and no time was wasted what so ever. Fran was very friendly and professional and trustworthy .she communicated and kept us informed every step of the way and went an extra mile to made sure the whole process was completed on time just as she promised. The apartment it self was beautiful newly refurbished to highest standards . We wish Fran all the very best and she is definitely an asset to the company.

28 October 2024
Unprompted review
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Reply from CityRise

Hi,

Thank you so much for your kind review! We’re thrilled to hear that Fran provided such a smooth and efficient experience in helping you find the perfect apartment for your friend. It’s fantastic to know that her professionalism, communication, and dedication made a positive impact throughout the process. We truly appreciate your feedback, and we'll be sure to pass on your kind words to Fran.

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

I had the pleasure of working with Fran…

I had the pleasure of working with Fran from City Rise Ltd to find my new rental, and I couldn’t be more pleased with the experience. Fran was friendly, responsive, and always quick to answer any questions I had. She went above and beyond to offer advice and support throughout the process. What really stood out to me was how much she genuinely cared about finding the right place for me. I’m really grateful for her dedication—it made the whole experience much smoother! I highly recommend Fran if you’re looking for an estate agent who truly puts in the effort. Thanks again, Fran!

28 October 2024
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Reply from CityRise

Hi Asanga,

Thank you so much for your wonderful feedback! We're delighted to hear that Fran was able to make your rental search such a positive experience. We believe in providing personalized service, and it’s fantastic to know that Fran’s dedication and care made a difference. Thanks again for sharing your thoughts, and we wish you all the best in your new home!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

I recently purchased my first…

I recently purchased my first investment through CityRise and I would like to give a special mention to Sophie Brookes who helped me enormously throughout the journey answering all my questions (and there were many!) and always being available to discuss anything anytime. Thank you Sophie!

22 October 2024
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Reply from CityRise

Hi Akhtar,

Thank you for sharing your experience with us! We're so glad to hear that your first investment went smoothly, and we're especially pleased that Sophie was able to support you throughout the process. We truly appreciate your feedback and look forward to assisting you with any future investments!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Cannot recommend Rebecca Fair highly enough

Rebecca at CityRise has been incredible - outstanding service to a very nervous new investor. She is extremely knowledgeable and so patient. Nothing has been too much trouble and she has answered so many questions and never put any pressure on me to proceed with any purchase which has been so refreshing! She has been a total joy to deal with and I would highly recommend anyone looking to invest to speak to her.

29 October 2024
Unprompted review
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Reply from CityRise

Hi Emma,

Thank you so much for your kind words! We're thrilled to hear that Rebecca was able to provide you with outstanding service and support during your investment journey. We pride ourselves on offering knowledgeable and patient guidance, and it’s great to know Rebecca made the experience enjoyable and stress-free. We truly appreciate your feedback and looking forward to working with you in the future!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Outstanding service 🎉

Sophie was dedicated to finding me right property. I had specific things I wanted and she made sure that her recommendation met every one of those needs. I am very impressed and will be a returning customer :)

22 October 2024
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Reply from CityRise

Hi Lewis,

Thank you for your wonderful feedback! We're so glad to hear that Sophie was able to find the perfect property for you. Shall pass your kind words to her!

Kind Regards,
CityRise Team

Rated 4 out of 5 stars

Thank you for your time & good…

Thank you for your time & good communication 😊

22 October 2024
CityRise logo

Reply from CityRise

Hi Fahad,

Thank you! It was a pleasure working with you so far and we are looking forward to working with you in the future!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Thomas Edwards

I had a great experience with Thomas Edwards and his team who were helpful during the entire process.

22 October 2024
CityRise logo

Reply from CityRise

Hi Sam,

Thank you for your feedback! We’re thrilled that Thomas and the team provided such helpful support throughout your experience.

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Quick and seamless service

Great experience so far. Oliver was great to work with, very knowledgable about the investments they offer and is very attentive to any requests and questions. Whether you’re a first time investor or a seasoned investor, he’ll be sure to support you through your purchase and put any worries to rest.

23 October 2024
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Reply from CityRise

Hi Keelan,

Thanks for your feedback! It’s fantastic to hear that Oliver has been so knowledgeable and attentive. We truly appreciate your recommendation and look forward to assisting you further! Shall pass your kind words to Oliver.

Kind Regars,
CityRise Team

Rated 5 out of 5 stars

Great service from Billy

Great service from Billy, very easy

17 October 2024
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Reply from CityRise

Hi Jack,

Thanks for sharing your feedback! It's wonderful to know that Billy provided you with a great service. Shall pass your kind words to him!

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Caitlin did a great job helping…

Caitlin did a great job helping transfering the tenancy of the property I am currently letting through City Rise. Polite and easy to deal with, with minimum hassle. Would recommend.

15 October 2024
Unprompted review
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Reply from CityRise

Hi Imogen,

Thank you so much for your positive feedback! We are delighted to hear that Caitlin provided you with a smooth and hassle-free experience. We look forward to continuing to support you in the future.

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Rebecca is very responsible and quick…

Rebecca is very responsible and quick action. She always stood on client position and think the best of me.I am very glad to work with her.

11 October 2024
Unprompted review
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Reply from CityRise

Hi Yiqian,

Thank you for a wonderful feedback! It’s great to know that Rebecca's sense of responsibility and proactive approach have made a positive impact on your experience. Shall pass your kind words to her.

Kind Regards,
CityRise Team

Rated 5 out of 5 stars

Big thankyou to Rebecca Fair from the…

Big thankyou to Rebecca Fair from the Property Investment Consultant helping on my investment. Thankyou for your patience and hard work, CityRise will be my first top option on my next investment.

11 October 2024
CityRise logo

Reply from CityRise

Hi Jin,

Thank you for your fantastic feedback! We're glad to hear that Rebecca provided you with the support you needed for your investment and look forward to assisting you with your next one! Shall pass your kind words to Rebecca.

Kind Regards,
CityRise Team

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