Cicinia Reviews 

585
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I was a little unsure about ordering such an important dress online (for my daughters prom). I needn't have been worried. The dress is absolutely beautiful, so elegant. Everyone commented on how beaut... See more

Rated 1 out of 5 stars

Clothes arrived reasonably promptly but the return situation is dire. Very difficult to navigate with lots of hidden costs. Endless emails ..in the end we kept the unwanted dresses, had a partial refu... See more

Company replied

Rated 3 out of 5 stars

The item I purchased was lovely, the fabric and style were spot on, however two pieces of the three part suit were too big. I asked for a return address and a refund but was offered a percentage reduc... See more

Rated 5 out of 5 stars

Ordered the customer made dresses in lilac they are absolutely beautiful and very well made the top of the dresses have a built in padding so no need to wear a bra they were shipped fast and packaged... See more

Company details

  1. Dress Store

Written by the company

Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.


Contact info

3.3

Average

TrustScore 3.5 out of 5

585 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(585)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You won't regret it!!!

I was a little unsure about ordering such an important dress online (for my daughters prom). I needn't have been worried. The dress is absolutely beautiful, so elegant. Everyone commented on how beautiful it actually is. The fit was perfect. I did add a little sparkle around the waist just for that little bit extra. I'll definitely be using Cicinia when my next daughter is ready for prom...or even if I have a special occasion myself! Thank you so much!

14 May 2024
Rated 1 out of 5 stars

Item unsuitable but they didn't want to…

Item unsuitable but they didn't want to refund me asked me to keep unsuitable item and accept £25 for a £150 dress. Would not use them again

6 May 2024
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Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We found that your order amount is £ 90, after we negotiated with you you agreed to refund 50% and keep it. We are not sure if you have an order worth £ 150. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress, great material and workmanship. Better than expected, we were extremely happy with your service.

22 April 2024
Rated 1 out of 5 stars

X2 faulty orders received no refund despite being promised same

X2 faulty orders received, was promised a refund yet this has not materialised despite being promised a month ago. The company have been dishonest in my case and untrustworthy. Would not recommend ever buying from this site. They are based in China and you have no recourse to recover your money in the event of a problem, stick to UK based companies where you have full recourse for refunds and proper customer service should you not be satisfied with the product you receive.

27 April 2024
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Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We came up with an immediate solution for you the first time you contacted after sales and acknowledged that it was our mistake. The situation was positively remedied and the dress was remade for you. But you still insisted that the dress was made wrong after you received it, even though our tailor and model drawings showed that we made it fine.
But we are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 1 out of 5 stars

Looked nothing like the picture.

Looked nothing like the picture.
Material was dreadful, looked cheap and nasty for a 110 pounds.

7 April 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 1 out of 5 stars

Returning and refunding process

Clothes arrived reasonably promptly but the return situation is dire. Very difficult to navigate with lots of hidden costs. Endless emails ..in the end we kept the unwanted dresses, had a partial refund and now have to try to sell them. A hassle I can do without.constructive suggestion ...accept returns and the responsibility of sending back to source without the huge financial outlay of nearly £90.

18 April 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. Thank you very much for your advice. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

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