Cicinia Reviews 

585
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product to be of good quality and fit perfectly, often exceeding their expectations and looking stunning for special occasions. Reviewers frequently mentioned that items arrived efficiently, looked just like the pictures, and that sizing charts were helpful. However, some people were dissatisfied with the product quality, describing items as cheap, tacky, and not matching the website's images or descriptions. There were significant issues with refunds and return policies, with many customers reporting difficulty in processing returns, being offered partial refunds, or being asked to resell items locally. Some customers also experienced problems with order processing and received dresses with incorrect features or poor construction, such as heavily padded busts or visible stitching.

What people talk about most

Product

Consumers find product quality and accuracy to be ambiguous, with some reviewers expressing satisfaction with... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction, noting items fit... See more

Refund

Customers consistently note negative experiences with refund, often reporting that the company does not... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, frequently reporting difficulties in... See more

Order

Customers had ambiguous experiences with their orders, with some expressing dissatisfaction regarding the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought dress for my sons wedding. After alot of back and forth with email as first dress was not right...they remade me another dress at no extra cost..it has arrived looks lovely and communication w... See more

Rated 5 out of 5 stars

Ordered a dress for a wedding for my granddaughter who is basically size 10 on the top and size 14 on the bottom so I have a lot of trouble getting a dress to fit. I sent all measurements to Cicinia a... See more

Rated 5 out of 5 stars

Gorgeous dress. My daughter looked fantastic in her dress on her prom. Customer Service was great, they respond swiftly when I contacted them and the dress was delivered on time. I would recommend the... See more


Company details

  1. Dress Store

Written by the company

Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.


Contact info

3.3

Average

TrustScore 3.5 out of 5

585 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(585)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

seriously poor quality

seriously poor quality, avoid at all cost
the cheapest quality, worst tailoring and expensive..only purchased becaus ethe bride wanted it, it is her wedding so her choice

21 June 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 5 out of 5 stars

10/10!! Perfect custom sized dresses.

Purchased custom sized bridesmaid dresses for 5 ladies. They were purchased and arrived all within 13 days I literally couldn't believe it. Worried it would be a scam due to how quick they arrived but let me just say, they are AMAZING. Built in pads at the boob area, such thick and quality material, and the fit is perfect. They are everything I could wish for! I did add extra length on the bottom as my girls hadn't decided on shoes at this point so gave them a choice. Couldn't recommend more.

20 June 2024
Rated 1 out of 5 stars

Refund!!!

Item felt poor quality, and would not allow me to send back, saying it was custom made yet I gave no measurements, won't refund full price!!!

18 June 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 1 out of 5 stars

I’m not impressed.

Would love to order from this company, however they don’t offer maternity sizes. It’s 2024. How are we still not inclusive of expecting women? As a bride, I’d take my business elsewhere.

12 September 2024
Unprompted review
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. But please don't worry, we do make it clear that it is possible to offer custom sizing for pregnant women. We will even offer to ask if changes need to be made if we learn that the client is pregnant. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 5 out of 5 stars

Bridesmaid dresses

I ordered 4 custom-size bridesmaid dresses. The dresses were made from very high-quality fabric.
All 4 dresses fitted perfectly.
I would highly recommend Cicinia.

6 August 2024
Rated 5 out of 5 stars

Fabulous MOB outfits

I had been looking for a while for a trouser suit to wear to my daughter's wedding when this site came up I was so relieved and then thrilled. Such a wide variety of Mother of the Bride outfits. I was a little concerned about buying online but my fears were unfounded as the outfit is lovely, well made and at a very good price. I can't wait to wear it to my daughter's wedding in September.

22 May 2024
Rated 1 out of 5 stars

I wish I could give zero stars

I wish I could give zero stars, the shoe does not fit and the price they are charging for the return is just ridiculous!!…you have no choice than to keep a shoe that doesn’t fit. Poor description and finishing

29 July 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. However, we have a sizing chart underneath all of our shoes and our return policy indicates that the accessories category is not returnable for a refund. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 1 out of 5 stars

Disgraceful service

Incredibly poor. I ordered 2 custom measured dresses. They both arrived bearing no resemblance to my measurements (they were enormous) and both were completely different sizes.
Despite the inaccurate measurements and cutting by Cicinia they took no responsibility and refused to accept a return or issue a refund. I am furious! Do not buy a dress from this company!!

30 May 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. After receiving your email, we asked for your help in taking measurements for further confirmation. Unfortunately, we were unable to do so. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 1 out of 5 stars

The dress was very poor quality and I…

The dress was very poor quality and I was extremely disappointed. Also, I only got 65% of my money back which I am not happy.

24 July 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, allowing to be flexible when ordering. Last minute changes not being a problem. Prompt manufacture and delivery when promised. Dresses excellent quality: bought 2 different styles and both were beautiful on my bridesmaids. Very pleased and would recommend.

23 May 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look