I was a little unsure about ordering such an important dress online (for my daughters prom). I needn't have been worried. The dress is absolutely beautiful, so elegant. Everyone commented on how beaut... See more
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Clothes arrived reasonably promptly but the return situation is dire. Very difficult to navigate with lots of hidden costs. Endless emails ..in the end we kept the unwanted dresses, had a partial refu... See more
Company replied
The item I purchased was lovely, the fabric and style were spot on, however two pieces of the three part suit were too big. I asked for a return address and a refund but was offered a percentage reduc... See more
Ordered the customer made dresses in lilac they are absolutely beautiful and very well made the top of the dresses have a built in padding so no need to wear a bra they were shipped fast and packaged... See more
Company details
Written by the company
Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.
Contact info
Sujin Street, 215000, Suzhou, China
- service@cicinia.co.uk
- cicinia.co.uk
3.3
Average
585 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
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Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
Bad experience
It took a very very long time to arrive. The material felt cheap.
I was really disappointed in the returns policy, I lost about £40 on the dress I bought because it would cost so much to send back.
I will not be shopping at cicinia again because of the returns policy and wait time for delivery
7 April 2024
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We note that the parcel was delivered by your chosen delivery date and that no expedited delivery was selected. Our website shows the estimated delivery dates for different couriers, so if you need it urgently you can let us know and we will arrange a rush for you. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
Had bridesmaid dresses custom fitted…
Had bridesmaid dresses custom fitted and they fitted perfectly, quality is very good for the price.
6 April 2024
The dress arrived and didn’t overly…
The dress arrived and didn’t overly resemble the picture. I had to spend £60 on getting the dress altered to fit better and even then wasn’t happy with how it all looked. They added boob cups which couldn’t be removed which was really disappointing.
22 March 2024
Don't ever order from this company
Don't ever order from this company, the clothing not up to standards, size not accurate, when trying to get a refund, was not able to get a full refund.
1 April 2024
A beautiful custom made dress that was…
A beautiful custom made dress that was a perfect fit. Quick delivery and good communication.
2 April 2024
The dress was very high quality and…
The dress was very high quality and fitted perfectly.
2 April 2024
I bought this dress for my vow renewal
I bought this dress for my vow renewal. It was perfect and delivery was excellent.
19 June 2024
Excellent service after an issue with…
Excellent service after an issue with my address. Beautiful dresses!
1 April 2024
Lovely dresses but poor customer service
My rating is based purely on customer service. The dresses themselves on the whole are great quality, 2 that turned up didn’t quite look like they did in the photos but it wouldn’t have been a big issue if the returns policy was actually followed. They list that returns are possible however when I tried to return some of the dresses they tried everything to get me not to send it back and as such I am out of pocket trying to sell these dresses elsewhere to regain the money I spent. If you’re buying from this site, make sure you are certain these are the dresses you want and will fit as you won’t be able to return.
29 March 2024
amazing customer service
amazing customer service, the dress is amazing, I absolutely love it honestly
25 March 2024
Fantastic
I was worried about ordering online but the experiance was brilliant. I even received an email from them before my dress went into product just to double check I was happy with everything I'd ordered 1st. Shipping was speedy. And the dress is beautiful, exactly as it looks in the photos
22 March 2024
Ordered it got it on time with the help…
Ordered it got it on time with the help of cicinnia and it was a very good fit
21 March 2024
So we did not receive our dresses
So we did not receive our dresses. We checked the scanning and the tracking. We know it was delivered to a post room, it just wasn't ours and whilst I know that Cicinia is not at fault they have also done zero to help out. I just wouldn't use them again.
18 March 2024
Very good service
Very good service. They made the dress based on my measurements and they queried them via email and responded promptly. Very happy with the dress and the fitting.
18 March 2024
Harsh cancellation
Harsh cancellation, refund and return policies. These are not easy to find either.
28 February 2024
Good communication and timely delivery
8 March 2024
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