Cicinia Reviews 

585
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I was a little unsure about ordering such an important dress online (for my daughters prom). I needn't have been worried. The dress is absolutely beautiful, so elegant. Everyone commented on how beaut... See more

Rated 1 out of 5 stars

Clothes arrived reasonably promptly but the return situation is dire. Very difficult to navigate with lots of hidden costs. Endless emails ..in the end we kept the unwanted dresses, had a partial refu... See more

Company replied

Rated 3 out of 5 stars

The item I purchased was lovely, the fabric and style were spot on, however two pieces of the three part suit were too big. I asked for a return address and a refund but was offered a percentage reduc... See more

Rated 5 out of 5 stars

Ordered the customer made dresses in lilac they are absolutely beautiful and very well made the top of the dresses have a built in padding so no need to wear a bra they were shipped fast and packaged... See more

Company details

  1. Dress Store

Written by the company

Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.


Contact info

3.3

Average

TrustScore 3.5 out of 5

585 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.3

All reviews

(585)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very uncomfortable shoes

27 September 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 5 out of 5 stars

Impressed all round!

Really impressed with the variety of options (including colour, fabric and style), the speedy and helpful customer service, the delivery time and ultimately the quality of the dresses we ordered. Very pleased with all elements of shopping with Cicinia and would recommend to others.

18 September 2024
Rated 4 out of 5 stars

Quick response

Needed outfit for wedding, struggled with other orders being true to size and description. This was delivered on time good quality and true to description and size.

18 September 2024
Rated 5 out of 5 stars

Beautiful dress

Beautiful dress for my niece for my wedding, material lovely and used the personal measurements which were fantastic and so quick to arrive. Thank you

13 July 2024
Rated 5 out of 5 stars

Beautiful dress

Dress arrived on time and within the timelines. I loved the dress, it fitted perfectly (I sent out my measurements) and the fabric quality is super good. Would definitely buy from this shop again.

28 September 2024
Rated 5 out of 5 stars

I didn't expect the heels to be any…

I didn't expect the heels to be any good at that price.. BUT I was pleasantly surprised on the fit and quality and the amazing price.
I bought a size 12 and they fit perfectly and a gorgeous colour.
I bought a red and a black pair of sandals.
I will definitely be purchasing more.
Thank you CICINIA

11 July 2024
Rated 1 out of 5 stars

The item was not as advertised and was…

The item was not as advertised and was so badly creased, my friends daughter put it in the bin.
She does not talk to me no.

Thank you

5 July 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 5 out of 5 stars

Samples ordered

Ordered fabric samples for bridesmaid dresses wedding early in 2025, very pleased with fabric quality & colour.
Customer service contacted me ASAP when they spotted an issue with my order.
Returning to order 6 dresses very soon

17 June 2024
Rated 5 out of 5 stars

A very happy customer

I love my suit. The fit is constant with the sizing gauge provided which is a blessing in on line shopping . The fabric is of good quality and feels lovely. The item arrived when they said it would and they communicated in-between with updates.

27 August 2024

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