I was a little unsure about ordering such an important dress online (for my daughters prom). I needn't have been worried. The dress is absolutely beautiful, so elegant. Everyone commented on how beaut... See more
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Clothes arrived reasonably promptly but the return situation is dire. Very difficult to navigate with lots of hidden costs. Endless emails ..in the end we kept the unwanted dresses, had a partial refu... See more
Company replied
The item I purchased was lovely, the fabric and style were spot on, however two pieces of the three part suit were too big. I asked for a return address and a refund but was offered a percentage reduc... See more
Ordered the customer made dresses in lilac they are absolutely beautiful and very well made the top of the dresses have a built in padding so no need to wear a bra they were shipped fast and packaged... See more
Company details
Written by the company
Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.
Contact info
Sujin Street, 215000, Suzhou, China
- service@cicinia.co.uk
- cicinia.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
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Great service from ordering to…
Great service from ordering to arriving. Excellent quality of material and they look beautiful.
Jtxjgxjg😅😅😕😃❤️💋😕❤️😘😔
and efficient and easy to use
and efficient and easy to use, the customer service team were brilliant and very helpful. The dress was exactly like the picture. I would recommend them to anyone
Impressed all round!
Really impressed with the variety of options (including colour, fabric and style), the speedy and helpful customer service, the delivery time and ultimately the quality of the dresses we ordered. Very pleased with all elements of shopping with Cicinia and would recommend to others.
Quick response
Needed outfit for wedding, struggled with other orders being true to size and description. This was delivered on time good quality and true to description and size.
Beautiful dress
Beautiful dress for my niece for my wedding, material lovely and used the personal measurements which were fantastic and so quick to arrive. Thank you
Beautiful dress
Dress arrived on time and within the timelines. I loved the dress, it fitted perfectly (I sent out my measurements) and the fabric quality is super good. Would definitely buy from this shop again.
Quick and simple
I didn't expect the heels to be any…
I didn't expect the heels to be any good at that price.. BUT I was pleasantly surprised on the fit and quality and the amazing price.
I bought a size 12 and they fit perfectly and a gorgeous colour.
I bought a red and a black pair of sandals.
I will definitely be purchasing more.
Thank you CICINIA
The dresses were so beautiful
The dresses were so beautiful. We gave measurements and they fit perfectly. Arrived in the shipping time too. Very happy would definitely use them again
The two tops fitted perfectly but the…
The two tops fitted perfectly but the trousers are enormous and to short
Also the flower is pink and my outfit is orange!!!
Not happy at all!!
Ordered custom size after measuring and…
Ordered custom size after measuring and was still too big
The item was not as advertised and was…
The item was not as advertised and was so badly creased, my friends daughter put it in the bin.
She does not talk to me no.
Thank you

Reply from Cicinia
Samples ordered
Ordered fabric samples for bridesmaid dresses wedding early in 2025, very pleased with fabric quality & colour.
Customer service contacted me ASAP when they spotted an issue with my order.
Returning to order 6 dresses very soon
Not true to size plus dress had a…
Not true to size plus dress had a strong fish smell to it found it difficult getting a full refund
It was so easy to order and was…Wedding out
It was so easy to order and was delivered in a timely manner, the outfit was absolutely brilliant and fit perfectly
Great fit based on sizes provided
Great fit based on sizes provided. Fabulous colour and dress had good support for a strapless design.
A very happy customer
I love my suit. The fit is constant with the sizing gauge provided which is a blessing in on line shopping . The fabric is of good quality and feels lovely. The item arrived when they said it would and they communicated in-between with updates.
Mother of the bride outfit looked like…
Mother of the bride outfit looked like pyjamas on, couldn't be worn
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