Cicinia Reviews 

I purchased dresses for use as bridemaid dresses and they were unwearable. The heavily molded, very large cups (much larger that than then listed measurements) are sewn into the waist band. I requested a return and refund, and was met by several emails denying that request. The company also repeatedly asked me to take a small percentage refund and resell the dresses locally - again, they are unwearable by someone with a human female anatomy. This company is borderline a scam, and certainly does not produce quality clothing or treat its customers well. Unfortunately, I have been left with little choice but to go through the credit card dispute process instead.

Amazing, just as I ordered, sizing and everything as expected, worked perfectly for what we needed

perfect colour and fit

Dress wasn’t the size as advertised and could not get an address to return it

i tried to return an item that was not right and got no response

The outfit is lovely. Good fit, and reasonable delivery time

Asked about delivery time before I ordered was guaranteed if o paid for special postage it would arrive in time for prom but wasn’t even sent from them until day before it was needed from china to England took over a month then they didn’t want to refund after numerous emails I got half back even though I had had to buy another dress already

Everything arrived on time

Gorgeous dress. My daughter looked fantastic in her dress on her prom. Customer Service was great, they respond swiftly when I contacted them and the dress was delivered on time. I would recommend them.

Ordered a dress for a wedding for my granddaughter who is basically size 10 on the top and size 14 on the bottom so I have a lot of trouble getting a dress to fit. I sent all measurements to Cicinia and received a beautiful, perfectly fitting ball gown within a week. Fits perfect and looks stunning. The price is amazing and I've told all my friends about them. Certainly be using them again.

Very efficient got here weeks before deadline and looked just like the picture also found there size chart very helpful

Excellent service. Beautiful dress. Exactly what I hoped for.

Returning dresses/getting a refund from Cicinia is a nightmare. Do not trust their policy as it is clearly a scam. I ordered a bridesmaid dress in two different sizes and was going to send one back - according to their policy this would mean getting a 90% refund and I'd have to pay for the returns, which I was willing to do. However, when I emailed the website to arrange the return, they offered a 25% refund and for me to keep both dresses. They also mentioned how I would need to pay to ship it back to China, even though they shipped from the UK! I refused this and was then offered a 55% refund and to keep both dresses, which I've begrudgingly done, as I will then sell the other dress elsewhere to get some money back. Clearly a scam!

Beautiful dresses, made to order and they are perfect. Lovely quality and well worth the money

The dresses are good quality. But that is where the positive notes start and end. This company are con artists! First you have to pay nearly £50 for delivery and then they scam you with the returns. Their return policy says 90% refund as long as you return in 14days. But what they fail to mention is that you have to ship them to China so will pay easily £100 shipping to get them back to them and that it will take longer than 14 days so will be outside of their returns policy. Even though they did not send the dresses from China originally! This is a professional con as backs you into a corner of keeping the dresses to avoid the shipping costs (which they even try to advice you to do when you email asking to return dresses!) so that their sales look better! Not to mention that their original returns policy of 90% is illegal anyways as it goes against UK consumer law that states a UK consumer has the right to a100% refund including original standard delivery costs. Even if you tell them this multiple times in email they will continue to refuse to comply. I am having to raise a payment dispute with my credit card company and have a filed a complaint to Citizens Advice Ombudsmen who are looking into this company's fraudulent and illegal trading. Do not use this company! Report them to trading standards and get them shut down!

Beautiful dress, Beautiful fabric, my bridesmaids look stunning in the dresses

Returns policy very misleading

Fast delivery, great communication and dresses as ordered at a very reasonable price! Would definately recommend/use again!

Beautiful design and colour. Unfortunately the four year old’s dress side seam split the first time she tried it on. The fit was fine it was the stitching that came apart so I had to repair it before the wedding. In fairness I didn’t contact them because I didn’t believe they would be able to do anything about it in time.

The return policy is not good. The quality was poor for £145. Try to return offered £30 !!!!!! Finally got £80. Don't buy.