Churchill Reviews 29,895

Disappointed to see my premium rise again despite another year of no claims.

LOAN CAR DURING REPAIR. HIRE CAR AND MY CAR COLLECTED AND RETURNED. KEPT INFORMED BY DLG REGULARLY. HAD TO ASK FOR REPAIR INFORMATION. HAVE NOT BEEN INFORMED OF LIABILITY OF CLAIM OR COST.

Prices in Scotland for home insurance have gone down since 2025 according to a number of news articles. Yet Churchill increased my home insurance by 15% this year. When queried (what is frustrating to do via their messaging app), they only provided the copy paste "it can be due to many different factors" answer.

DISGRACEFUL BEHAVIOUR !! Lies ,Deceit and Attempted Cover Up without any apology

Case Number 226739597/3 [CC247047600]

Churchill have had a blatant disregard for customer service whilst handling my case

Churchill told multiple lies including "the fact my car and personal belongings would be safeguarded "already knowing it had been sent to salvage

Churchill also told me I had an option to buy the car but I later found out the car was disposed of two weeks earlier, another lie

I have a recording of Churchill employee Chelsea admitting that Churchill " had messed up " and then telling me in the same call they had done nothing wrong

I had £750 worth of personal belongings in the car that i couldn't access because the boot door was damaged and was told my belongings would be safeguarded another lie

I eventually tracked my personal belongings down from the salvage yard and they were all soiled/ruined

My car was completely undervalued and they wouldnt pay me out the true market value and then they tried to fob me off with a paltry " hush" payment

Its important to acknowledge this review is based on fact and not posted emotionally

Stay well away for Churchill, as they just do and say whatever they want without any consideration for the customer.

Note to the Churchill team posting review replies:
Dont waste your time with your standard hollow, non relevant answers
"sorry to hear about your experience,"
"We hope we can reach an outcome you're happy with"
"please contact our complaints line etc"
because this saga has already being dragging on for three plus months, with the complaint unsatisfactorily addressed by Churchill hence causing extreme stress and hardship ( which you would be aware of if you could be bothered to cross reference the claim number )
Financial Ombudsman instruction prepared:

Really Pathetic treatment of an honest customer !

You should all be ashamed of your behaviour !

Disgusting….I told 2 customer service team members I would not be renewing my policy, but they took the money any way and will not refund for 5 working days. No money to pay for groceries or other bills 😢

Easy to do and brilliant all round experience. Price good .

Churchill rep was helpful and understanding and as a result was able to resolve my issue and arrange my renewal in an efficient manner.

Good service understand the person involved in car accident

Had a very high renewal quote from existing building insurance company and they would not match Churchills quote for the same item.

Always a relief when you complete a form like this.

Happy with renewal quote so just let it renew.

Ready handed documents

Competitive price for services offered. Quick and easy to set up.

Very professional

Very helpful, very easy to deal with.

I called and you met quotes I got online

I did not like the chatbot, although it was quite efficient
It would however have been helpful to talk to someone.

Nothing to add

It was very easy to continue my cover, and to make tho gs even better it was cheaper than last year. I didn't have the stress of looking for other quotes or contacting them to haggle.