The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had securit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old sc... See more
Company replied
I have sadly found it necessary to move home insurance regularly, as the price for renewal seems to increase by 10-20%. I found this the case this year with Admiral, so searched and found Churchill t... See more
Company replied
Service was good and price was very competitive. I tried to get a deal with my car insurance and home insurance as a package but was told this wasn't possible. The person I dealt with was easyto unde... See more
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
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Churchill were great, contractor awful
Churchill were great, Polygon were great but the other contractor they appointed was truly awful. Rude personnel, had to be constantly chased by us and Churchill, work had to be done later as it had been forgotten and so on.
25 December 2025
Unprompted review
Reply from Churchill
Thank you for your feedback. We are concerned to hear about the issues with one of our contractors, as this is not the level of service we aim to provide. If you would like us to look into this further for you, please contact us. Nathan
Hassle free
24 May 2026
Reply from Churchill
We aim to please, Andrew and we're pleased the process was hassle-free. Thank you for the five-star review. Nathan
Straightforward and Competitive
Competitive quote via Quidco with £45 cash back. Cheaper than Churchill renewal quote.
21 May 2026
Reply from Churchill
We're glad you found a competitive quote and cashback. We appreciate your positive feedback. Nathan
Terrible systems
They charged my account for a renewal even after I used their portal weeks earlier to cancel a policy. Their complaints people couldn't agree that they had made a mistake because they blamed 3rd party software providers not being able to provide data to them confirm their error. This is all after their automated phone system not working properly when I called them taking ages to get to a person as a result. Now have to wait to get my money, which they shouldn't have taken, back.
24 May 2026
Unprompted review
Reply from Churchill
I'm really sorry to see you've had this experience, David. If you're unhappy with the outcome of our complaint, you can take it to the Financial Ombudsman Service (FOS) for an independent review. We value your feedback and have taken it on board. Aston
Been with for a long time.
24 May 2026
Reply from Churchill
Hi Gwendoline. We appreciate your continued loyalty. Thank you for the five-star review. Nathan
I found their reminders
I found their reminders, renewal and confirmation process confusing. The final confirmation quoted the start of my new policy rather than the period it covers??
21 May 2026
Reply from Churchill
We appreciate your feedback regarding our renewal process and apologise that the documents were not clear. If it is an annual policy, you’ll be covered for a full 12 months from the start date of your new policy. Nathan
Efficient...friendly but professional...
23 May 2026
Reply from Churchill
We appreciate your five-star review and kind words. We are glad you had a positive experience. Nathan
Third party unused very unprofessional
Third party unused very unprofessional
26 January 2026
Unprompted review
Reply from Churchill
Hi Kevin. We’re concerned to see this. If you have anything specific you’d like us to check, please contact us. Nathan
Churchill car insurance, USELESS.
My insurance with Churchill ended yesterday.They email me to tell me.
They say "log into your account to find various details. When I try to after around three seconds they say "sorry your timed out".
What a useless company, I changed my car insurance with them because of after a clean year they were going to DOUBLE my premium.
24 May 2026
Unprompted review
Reply from Churchill
I'm really sorry to hear we've left you feeling this way and that you've left us this time around. We always aim to be as competitive as possible, but there are times we may not be the cheapest. We value your feedback and we hope you'll consider us again in the future. Aston
Returning customer
Returning customer, had been with churchill for many years then switched to LV. You dont'realise how good churchill is until you go elsewhere. LV increased premium by nearly 100 per cent, for no reason. So back with churhill
23 May 2026
Reply from Churchill
We are so pleased to welcome you back! It's great to know you value our service and we appreciate your loyalty over the years. Thank you for the five-star review. Nathan
Home Insurance Renewal
The price was a factor in the renewal of my policy and the ease in which to renew the policy.
7 May 2026
Reply from Churchill
Hi Sharon. We're happy to hear that our pricing and renewal process met your expectations. Thank you for your positive feedback! Nathan
Reply from Churchill
We're so glad you had an easy experience. Thank you for your feedback! Nathan
Very quick response
Very quick response, Excellent group of quotes , was able to find exactly what I wanted at a great price, in fact£500 less than quoted by a van insurance company !
Very happy to return to Churchill again
20 May 2026
Reply from Churchill
We're so happy to hear about your quick response and that you found a great price for your van insurance. We appreciate your feedback! Nathan
Reply from Churchill
We appreciate your five-star review. We are glad you found our service swift, friendly, and professional. Nathan
Relatively easy to complete.
23 May 2026
Reply from Churchill
We're glad everything was easy. Thank you for the positive feedback and the five-star review. Nathan
Language barrier,keep prices lower or…
Language barrier,keep prices lower or this is my last year .
23 May 2026
Reply from Churchill
We appreciate your feedback. We always aim to remain competitive and hope you continue to stay with Churchill. Nathan
Great app to use and a good deal on car…
Great app to use and a good deal on car insurance
19 May 2026
Reply from Churchill
We're so pleased you find our app great and got a good deal! Thanks for your feedback. Alex
Reply from Churchill
We're glad to hear your online renewal was quick and easy. Thank you for your positive feedback! Alex
Easy to do online and a very good price.
19 May 2026
Reply from Churchill
We're pleased you found things simple to arrange with us, Robin. Thank you for choosing our insurance. Kirsty
Reply from Churchill
Customer service is very important to us, Beryl, so we're pleased to see your comments. Thank you for insuring with Churchill. Kirsty
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