Churchill Reviews 29,895

I couldn’t be more impressed with Churchill Cycling Insurance. After some unfortunate bad luck during a race, I needed to get my Canyon frame replaced, and Callum was absolutely fantastic throughout the entire process. He was incredibly helpful, proactive, and made everything feel effortless from start to finish. His communication was clear, prompt, and reassuring, which took all the stress out of what could have been a difficult situation. The level of customer service was truly next level – efficient, friendly, and genuinely supportive. It’s rare to experience service this good, and it made a huge difference. I wouldn’t hesitate to recommend Churchill Cycling Insurance to anyone looking for reliable cover and exceptional customer care.

The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had security cameras fitted externally around my house and asked if this would have an effect on my premium. I was told not.

Helpful service

Very efficient and helpful. Waiting to hear the results of my accident and hope all goes smoothly.

Ease of use and competitive price

Everything was so easy to do on line and my renewal was cheaper than last year

Fantastic service

When I phoned to add new vehicle to my policy I was told I had no policy it had expired, I then took out a new policy only to find out from the bank I had a direct debit set up and was paying for a policy I was told I didn’t have

So easy to deal with made everything easy to do

The only time I had to make a claim,[not my fault],the .car was returned with a wheel sensor unrepaired....

Excellent customer service
I had to use phone due to problem using keyboard advisor was very helpful, the cost acceptable, we even had a laugh about technology (definitely a human), documents were in my inbox within minutes Churchill do seem to understand not everything can be done by AI

Easy to use competitive

Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old school”. That being said, the process was relatively simple.

I have asked for paper documents not sent by email, a way you could improve is by listening to your customers.
Have now received a email from Churchill, about my review, but still NO paper documents, an absolute joke.

Bereavement team ,very understanding and helpful in renewing my home insurance policy, needed my late husband's name removing ,and me sole policy owner. Everything explained to make sure policy was suitable for my needs .

35% increase in premium for no apparent reason.

Good competitive quote and very easy to do

Using trust pilot was great! Everything was easy to navigate.