Churchill Reviews 29,895

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 5,707 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the website user-friendly and easy to navigate, making the process straightforward and hassle-free. The service provided is frequently described as good and efficient, with many appreciating the competitive pricing and the overall value received. Reviewers often highlight the staff and customer service as excellent, noting their helpfulness, patience, and clear communication, which made interactions pleasant and supportive. However, some customers also noted issues with price increases upon renewal, finding their premiums significantly higher without clear justification, leading them to seek better deals elsewhere. A few other people also felt that the company's systems could be problematic, with some experiencing difficulties with online forms or unexpected changes to their quotes.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting competitive rates and finding their... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent customer care and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and navigation... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had securit... See more

Company replied

Rated 4 out of 5 stars

Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old sc... See more

Company replied

Rated 4 out of 5 stars

I have sadly found it necessary to move home insurance regularly, as the price for renewal seems to increase by 10-20%. I found this the case this year with Admiral, so searched and found Churchill t... See more

Company replied

Rated 4 out of 5 stars

Service was good and price was very competitive. I tried to get a deal with my car insurance and home insurance as a package but was told this wasn't possible. The person I dealt with was easyto unde... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Personal Insurance Company

Information provided by various external sources

Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

30K reviews

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Rated 5 out of 5 stars

Excellent customer care and service…

Excellent customer care and service from start to finish. Made everything so easy. I would very highly recommend Churchill.

22 May 2026
Unprompted review
Churchill logo

Reply from Churchill

We're so happy to hear you received excellent care and service. Thank you for your high recommendation! Nathan

Rated 2 out of 5 stars

Cheap reply from a know nothing.

"Different insurance providers may rate risk differently, based off a number of rating factors. Also, the service and cover available may be different. Thanks, Christy"
This is the response to a review where Churchill were intransigent about their money grabbing pricing.
Little and less than blue ribbon insurers always try to suggest the quote accepted from another insurer is somehow less that that offered by Churchill.
For the record, I offered the details to Quoteme happy who slashed £35 from the renewal quote.
I suggest that Christy takes up the "service and cover available may be different" issue with her parent company otherwise please save us from condescension and smug rubbish,

28 May 2026
Unprompted review
Churchill logo

Reply from Churchill

We appreciate you sharing your feedback on our pricing and the comparison with other providers. We're sorry we were unable to be more competitive this year and you were unhappy with the response previously provided. Nathan

Rated 5 out of 5 stars

Never have had any problems with…

Never have had any problems with dealing with Churchill Insurance no reason to change all good thanks 👍

26 May 2026
Churchill logo

Reply from Churchill

We're so happy to hear of your positive experience with us! Thank you for your kind words. Christy

Rated 5 out of 5 stars

Excellent customer service.

Cristine who was representing Churchill, explained the ins and outs of my new policy. On that basis I renewed my policy. It was nice to speak to a person and this was vital in my renewal process.

29 May 2026
Churchill logo

Reply from Churchill

We're so glad to hear our team provided such clear and helpful assistance with your policy renewal. Thank you for your kind words! Christy

Rated 4 out of 5 stars

Renewal

Everything was so easy to do over the phone

25 May 2026
Churchill logo

Reply from Churchill

We are glad our phone service was easy for you. Thanks for your review. Alex

Rated 1 out of 5 stars

Unable to log into the App

Unable to log into the App, they send a code which you have to leave the App to retrieve, it makes you reopen the App which means getting another code, you end up going round in circles, can't view my renewal or make amendments as its all via the App, waste of time trying to call them. I've been with Churchill over 20 years but will now look at other insurance companies.
Thanks for the patronising response, yes I know how to tab in/out, your App is the only one that restarts the process.

25 May 2026
Churchill logo

Reply from Churchill

Hi Deborah, we're sorry to see you're having trouble logging into the app. You should be able to tab out of the app to go to your emails, and then tab back in to enter the code. If you'd like to check or discuss your renewal, please send us a Facebook message on the link below. Alex

m.me/Churchill

Rated 5 out of 5 stars

Churchill were very on the ball.

Churchill were very on the ball.
Considerate and empathetic when I phoned about my accident.
The young man on the phone was so kind and helpful.
Everything went like clockwork with the repairs and the claim
10 out of 10 Churchill

24 February 2026
Unprompted review
Churchill logo

Reply from Churchill

We are so pleased to hear about your positive experience with our team and the smooth handling of your claim and repairs. Thank you for your kind words. Christy

Rated 4 out of 5 stars

Fine

Fine, no issues.

18 May 2026
Unprompted review
Churchill logo

Reply from Churchill

We're pleased to see you've had no issues with us. Thanks for your review. Christy

Rated 1 out of 5 stars

4 years with the company

4 years with the company, never claimed a thing but still managed to increase my insurance by £120 per year. Great reward for loyalty. When I asked about a reduction they gave me £6 off !!! Will be my last year with them unless they start recognising good customers

28 May 2026
Churchill logo

Reply from Churchill

We appreciate you sharing your experience. We understand your frustration regarding the premium increase despite your loyalty and claims history. Our prices are reviewed each year and reflect the changing costs and market conditions we face as an Insurer. Christy

Rated 5 out of 5 stars

Staff understanding

Staff understanding , considerate & helpful .
Reasonable prices .

28 May 2026
Churchill logo

Reply from Churchill

We're so glad our staff was understanding and helpful, and that our prices were reasonable. Thank you! Christy

Rated 5 out of 5 stars

Very helpful

They were very helpful in talking through multiple car insurance renewals.

1 May 2026
Churchill logo

Reply from Churchill

We're glad we could assist you with your car insurance renewals. Your positive feedback is much appreciated. Christy

Rated 5 out of 5 stars

By bringing the price down

By bringing the price down - indicates to me that I am insuring with an honest broker. In these days when inflation appeares to be hitting every one, with not much chance of betterment for some time, when a careful driver returns to this country some 36 years ago after being away in the Colonies some 70 years previous and, due to a better standard of other drivers generally + road surfaces as found in other wider open countries, I have found it quite a pleasure, hence no accidents. And now you are rewarding me............thank you very much

28 May 2026
Churchill logo

Reply from Churchill

We are truly grateful for your kind words and are delighted to hear about your positive experience. It's wonderful to know that our efforts to provide fair pricing are appreciated, especially given your long and careful driving history. We value your loyalty and feedback. Christy

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