James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... See more
Company replied
Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... See more
Company replied
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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same gentleman came every year,
same gentleman came every year,
good work , very nice and polite
2 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
An excellent service!
James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We discovered we had a key for panic alarm which we didn’t realise before!! He showed us how to use it in an emergency which was extremely helpful. A very polite and informative young man.
8 July 2026
Reply from Chubb Fire & Security UK
Dear Anita,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer arrived within a few hours and…
Engineer arrived within a few hours and the problem was resolved quickly.
8 July 2026
Reply from Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
awesome staff who came to assess job…
awesome staff who came to assess job ,however job still not done
2 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Hi account office who I dealt with not…
Hi account office who I dealt with not good at only the last person sorted it out
9 July 2026
Reply from Chubb Fire & Security UK
Dear M Mushtaq,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Very helpful and patient engineer
8 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service maintenance.
Excellent service maintenance.
Service engineer was thorough and helpful inspiring trust and confidence.
7 July 2026
Reply from Chubb Fire & Security UK
Miss Teresa Corry,
Thank you for your wonderful review for our engineer ! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Icare Ltd,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
All good Kenny the engineer as well as…
All good Kenny the engineer as well as Joe are really good
8 July 2026
Reply from Chubb Fire & Security UK
Dear Kevin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
communication with us is poor
communication with us is poor, but you are keeping the fire extinguishers checked
9 June 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite issues with communication.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
nice guys not intrusive
7 July 2026
Reply from Chubb Fire & Security UK
Dear Glynis,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
Following a warning that a battery in one of the detectors was low, we rang Chubb and they arranged for their local engineer to visit that same afternoon. The engineer checked our system, replaced all the batteries, and ensured everything was working correctly.
1 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Guy,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer Lewis called ahead of visit
Engineer Lewis called ahead of visit, always polite and nice to talk to.
4 July 2026
Reply from Chubb Fire & Security UK
Dear Teresa,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
excessive labour charges
We asked for an additional detector to be installed as we have a contract with yourselves for our fire alarm, extinguishers & emergency lighting. A very high quote was received which included 8 hours of labour at £95.37 per hour + VAT which seemed excessive so we requested the invoice to include a timesheet to account for the actual time taken to carry out the simple install. It only took 3 hours from start to finish and the engineer was off site before 1200, which was recorded on CCTV, however, the invoice arrived incorrectly stating that the off site time was 1700 and no timesheet was included
We will be reviewing our contract with Chubb!
3 July 2026
Reply from Chubb Fire & Security UK
Dear Grimston Medical Centre,
We are truly sorry to hear about your disappointing experience with our customer support following your recent appointment. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Engineer was polite and professional
Engineer was polite and professional. No problems at all.
8 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineers did their best to solve…
The engineers did their best to solve the problem while explaining the process to us
8 July 2026
Reply from Chubb Fire & Security UK
Dear Emma,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Martin’s attitude
8 July 2026
Reply from Chubb Fire & Security UK
Dear Andew,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Although during the call out the…
Although during the call out the engineer was able to rectify the problem, it seemed to have stemmed from a service that had been carried out the week before.
1 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for sharing your experience. We are very sorry to hear about the issues you have faced at your recent appointment. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
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