Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... See more
Company replied
We are very appreciative of the recent proactive help from staff in administration and finance (Ann Marie, Kate, Imran, Christie). The Chubb monthly payment scheme seemed a good idea last autumn, but... See more
Company replied
The fire engineer who attended Westgate Evangelical Chapel pembroke was prompt, courteous, pleasant and efficient. It was a pleasure to deal with him. I am sure his name was Dean. Thank you very mu... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Your service representative was very…
Your service representative was very polite and carefull regarding our equipment.
30 June 2026
Reply from Chubb Fire & Security UK
Dear Malcolm,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Polite helpful person on the phone
Polite helpful person on the phone. Very efficient.
7 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Liz,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
yearly service
The engineer came at the appointed time period and worked diligently to service my alarm system in a timely manner. Left everything in a clean and tidy position.
7 July 2026
Reply from Chubb Fire & Security UK
Dear George,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Scott
I wanted to report a fault & got through to Scott. He dealt with the problem quickly & efficiently. Great phone manner & very polite & friendly.
All the staff are all the same. Great stuff
7 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear George,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The engineer phoned me to confirm his…
The engineer phoned me to confirm his arrival time.
He was helpful and efficient.
7 July 2026
Reply from Chubb Fire & Security UK
Dear Colin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
ChubbVisit
engineer arrived and got straight on with it . the job (changing a vibration sensor ) was completed in about 25 minutes. tested the alarm and went . all good
3 July 2026
Reply from Chubb Fire & Security UK
Dear Mark,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer explained the issues and…
Engineer explained the issues and suggested ways to resolve. was professional and efficient and left the work area clean and tidy. Very good service provided by James.
7 July 2026
Reply from Chubb Fire & Security UK
Dear Grace,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Rebecca,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Friendly engineer
Friendly engineer, helpful and prompt. Great service as usual from Chubb. Excellent customer service by phone too.
7 July 2026
Reply from Chubb Fire & Security UK
Dear Emma,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer sajid was great courteous…
The engineer sajid was great courteous and very helpful.
7 July 2026
Reply from Chubb Fire & Security UK
Dear Marlene
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Glen Turner
The work done was good and the communication from the engineers was first class.
7 July 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your rep was on time worked quickly and…
Your rep was on time worked quickly and detected an out of date battery . Good job .
7 July 2026
Reply from Chubb Fire & Security UK
Dear Michael,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Our regular engineer Gary Smith is…
Our regular engineer Gary Smith is extremely helpful, friendly and professional and does all he can to resolve any issues as quickly and cost effectively as possible. Our system has proved very reliable.
7 July 2026
Reply from Chubb Fire & Security UK
Dear Victoria,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Quick response and problem resolved by…
Quick response and problem resolved by very capable technician on visit.
30 June 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
great service
6 July 2026
Reply from Chubb Fire & Security UK
Dear Seasalt,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Rose,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great customer service and very…
Great customer service and very professional, polite and knowledgeable staff.
5 Stars all the way !
7 July 2026
Reply from Chubb Fire & Security UK
Dear Adam,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great Service!
Great service, quick and efficient visits with no faff. Our engineer makes the process nice and easy for us so that we can continue to operate with no disruption.
6 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great company
Great company! The response time is really good and the engineers know their stuff and are really personable.
They really get to know the site and always look after us when in need.
30 June 2026
Reply from Chubb Fire & Security UK
Dear Robert,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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