James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... See more
Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... See more
Company replied
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Severe lack of communication
Severe lack of communication. Struggled to get anyone on the phone. A second return was required and nothing was actioned or communicated for months.
1 July 2026
Reply from Chubb Fire & Security UK
Dear Kevin,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
everything good as always
8 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
All i needed was a pin number from my…
All i needed was a pin number from my control panel which to my memory we were never given when it was installed. The engineer was passing anyway and you charged me £250.00 for a few minutes work.
1 July 2026
Reply from Chubb Fire & Security UK
Dear Adrian,
We are very sorry to hear about the issues you faced at the recent appointment. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Always a great servfice from the guys…
Always a great servfice from the guys that come out to us.
Thank you :)
1 July 2026
Reply from Chubb Fire & Security UK
Dear Jackie,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Lee was excellent
Lee was excellent in making the experience really easy and explaining the changes that had taken place for the different extingushers that needed to be swapped.
8 July 2026
Reply from Chubb Fire & Security UK
Dear Marc,
Thank you for your wonderful review for Lee! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Colin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent, professional service…
I always get excellent service from Graham, my local Chubb engineer
7 July 2026
Reply from Chubb Fire & Security UK
Dear Joanne,
We are delighted to hear such positive feedback for our engineer. Graham! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and efficient maintenance visit.
7 July 2026
Reply from Chubb Fire & Security UK
Dear J Roe,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Dealt with my call quickly and…
Dealt with my call quickly and professionally. Thankyou. I didn’t catch your name so apologies about that but you had amazing customer service :)
7 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Ellie,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Although we consider your prices too…
Although we consider your prices too high, we cannot fault your Engineer Sean who always looks after us.
Very considerate and professional .
7 July 2026
Reply from Chubb Fire & Security UK
Dear Winston Ellis,
Thank you for your honest feedback.
We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
STAFF WERE VERY HELPFUL AND INFORMATIVE
27 June 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Your service representative was very…
Your service representative was very polite and carefull regarding our equipment.
30 June 2026
Reply from Chubb Fire & Security UK
Dear Malcolm,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Polite helpful person on the phone
Polite helpful person on the phone. Very efficient.
7 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Liz,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
yearly service
The engineer came at the appointed time period and worked diligently to service my alarm system in a timely manner. Left everything in a clean and tidy position.
7 July 2026
Reply from Chubb Fire & Security UK
Dear George,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer phoned me to confirm his…
The engineer phoned me to confirm his arrival time.
He was helpful and efficient.
7 July 2026
Reply from Chubb Fire & Security UK
Dear Colin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
ChubbVisit
engineer arrived and got straight on with it . the job (changing a vibration sensor ) was completed in about 25 minutes. tested the alarm and went . all good
3 July 2026
Reply from Chubb Fire & Security UK
Dear Mark,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer explained the issues and…
Engineer explained the issues and suggested ways to resolve. was professional and efficient and left the work area clean and tidy. Very good service provided by James.
7 July 2026
Reply from Chubb Fire & Security UK
Dear Grace,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Rebecca,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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