I have had a contract with you since 2000 and the service has always been exemplary. Mark’s emergency visit yesterday was both timely and achieved the technical competence that I desired. His clean... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Annual Service of Home Alarm System. We have been with Chubb for many, many years, and they have always provided excellent service. The engineer, Alan, has been coming to us since 1999. He always a... See more
Company replied
Chris Louka, always willing to go above and beyond and no task is too difficult to sort. Chris has been our engineer for a number of years and we have built a good business relationship. His service i... See more
Company replied
After our security system broke down mid-afternoon and a phone call to Head Office. Positively the call was answered, logged and passed over to our regular Chubb service engineer who got to us withi... See more
Company replied
Company details
- Security System Installer
- also in
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
12K reviews
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Very polite and tidy
11 November 2026
Reply from Chubb Fire & Security UK
Dear Ron,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
all works well
11 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are happy to hear your feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Helpful and efficient
10 November 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great Service
Lee was very friendly, polite and knowledgeable - was great to see him again.
11 November 2026
Reply from Chubb Fire & Security UK
Dear Tom,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer called with arrival time and…
Engineer called with arrival time and met that time.
Very efficient and personable.
Could not fault in any way.
11 November 2026
Reply from Chubb Fire & Security UK
Dear Don,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very helpful and friendly
Let us know he was on his way which is helpful.
Friendly, efficient and thorough.
Helped with a number of questions about the alarm system and gave help with the app.
10 November 2026
Reply from Chubb Fire & Security UK
Dear Claire,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
No problems and agreed visit timing…
No problems and agreed visit timing immediately.
11 November 2026
Reply from Chubb Fire & Security UK
Dear Richard,
We are happy to hear your feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very polite and prompt service.
11 November 2026
Reply from Chubb Fire & Security UK
Dear Debbie,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
You always keep appointments when…
You always keep appointments when booked, technicians are polite and knowledgeable, I have no adverse comments.
4 November 2026
Reply from Chubb Fire & Security UK
Dear Michael,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Really helpful and very pleasant
Really helpful and very pleasant and able to answer all questions
11 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Breakdown in communication with in your organisation
When I telephoned to book the appointment for routine service I explained to your operator that I was having the new fiber cable installed on the 9th November and that I would be going digital. It was then arranged that the engineer would call with me on 10th to change the security system to digital. This did not happen . The engineer dis service my alarm system but he had had no instructions or equipment to change the system. Why Not?
11 November 2026
Reply from Chubb Fire & Security UK
Dear Donald,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Great service as always
Great service as always , attendance was within the quoted time too.
11 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great service as always.
Got a letter booked the routine service. The engineer turned up on time and completed the service. He is always smart tidy and knows what he is doing. Sk all went smoothly as normal. Thanks
11 November 2026
Reply from Chubb Fire & Security UK
Dear Mr Pluckrose,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer very pleasant and efficient
11 November 2026
Reply from Chubb Fire & Security UK
Dear Rory,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent Chubb employee!The engineer arrived on time and at a…
The engineer arrived on time and at a date that was convenient. He was extremely courteous and competent. He worked his way round the house and garage checking all the equipment causing the minimum of fuss or disruption. A pleasure to have him around!
4 November 2026
Reply from Chubb Fire & Security UK
Dear Jonathan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Kev,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Vincent,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb engineer knew what he needed to…
Chubb engineer knew what he needed to do - explained this to me. Carried out task safely and efficiently with no distraction to our operation.
11 November 2026
Reply from Chubb Fire & Security UK
Dear Andy,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are happy to hear your feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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