Banner for Christow

Christow Reviews 

12,890
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their sturdiness, vibrant colors, and overall excellent craftsmanship, often at very competitive prices. Many people appreciate the efficient ordering process and the swift, reliable delivery service, with items often arriving promptly and well-packaged. Reviewers are consistently satisfied with their purchases, finding the products to be exactly as desired and offering great value for money. However, some customers also noted issues with product descriptions not being entirely clear, leading to items not meeting specific needs, such as a parasol base not being heavy enough. There were occasional reports of damaged packaging, missing parts, or incorrect colors upon delivery, and a few instances of customer service being slow to resolve these issues.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality, good value, and ease of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of items such as garden... See more

Order

Consumers generally express satisfaction with the ordering process, finding it easy and efficient, with many... See more

Price

Users describe positive interactions with price, with many reviewers expressing satisfaction with the quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased 2 peacock light up bird baths and a peacock butler table to which I am over the moon. The quality of glass is thick and not paper thin like other garden furniture. The baths has suckers fo... See more

Company replied

Rated 5 out of 5 stars

I ordered this in desperation during a hot spell, after a very poor experience with a much more expensive product from a different retailer. This is a quarter of the price, and although its a bit smal... See more

Company replied

Rated 5 out of 5 stars

The product arrived efficiently when it said it would and the whole transaction was handled professionally. It’s a nice parasol base but not heavy enough for my parasol and I don’t think that was cle... See more

Company replied

Rated 5 out of 5 stars

Excellent quality side table which looks lovely in my lounge. Price was very competitive. As a non DIY’er, it took me a couple of hours to make but if I can make a table with a drawer, then... See more

Company replied


Company details

  1. Home Goods Store
  2. Furniture Store
  3. Garden Center
  4. Garden Furniture Shop

Written by the company

Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Why Choose Christow?

Written by the company

Affordable Quality
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
UK Based
We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Free UK Delivery

No Minimum Purchase

Purchases completed before 2pm will be dispatched the same day.

Contact info

Promotion box for Christow

Up to 60% Off

Every month we release new deals offering you up to 60% Off.

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(12,890)

1,904 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice product.Just what I was looking…

Nice product.Just what I was looking for at a reasonable price with quick delivery.

30 June 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your review! We're delighted to hear the product was just what you were looking for and that you were happy with the price and quick delivery. We really appreciate your support.

Rated 2 out of 5 stars

Ordered a parasol and base weights

Ordered a parasol and base weights. I still haven’t recieved the base weights and I have tried to phone on several occasions unable to get through after long wait on the phone. I have also emailed several times, requesting a refund for them as evri tracking stating they had been sent back to sender. Several weeks later I’m still waiting for a reply and refund.
Very bad customer service.

22 June 2026
Christow logo

Reply from Christow

Good afternoon

Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

Speedy delivery and good quality…

Speedy delivery and good quality product.

22 June 2026
Christow logo

Reply from Christow

Thank you for your review! We're delighted to hear you're happy with the quality of your product and our speedy delivery. We really appreciate your support.

Rated 4 out of 5 stars

Good but a bit difficult to use in windy days

Delivery was timely and packaging was good. Overall product is nice and even useful in light rain. I liked the colour too. However, during windy days, even in moderate wind, it moves a lot and makes quite noise. Other thing, I bought square, 80kg capacity base and please keep in mind it is big and occupies lots of space. It would be good if the canopy had a strap to collect it together when not in use.

20 June 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your detailed feedback. We're pleased to hear you're happy with the product, delivery, and overall quality. We appreciate your comments regarding windy conditions and the canopy strap, and we'll be sure to share your suggestions with our team for consideration.

Rated 3 out of 5 stars

Ordered a parasol & base

Ordered a parasol & base. Turned up by separate couriers despite being ordered together. This meant there was a day to two between deliveries. Parasol has an issue in that it rotates where the two parts join despite tightening the two screws as far as they will go. Result is the parasol doesn’t stay where it’s wanted. Contacted Christow via email and ended up with a new part being sent. Unfortunately there was a couple of days delay between my messages and their reply and then the part was sent to an old address. Advised the courier to leave at an alternative address but they ignored this. Good that a solution was proposed bad that it was needed, sent to the wrong address so I’ve no idea if it will work. Currently in the 2 day waiting for a reply from Christow phase so not sure what the resolution will be.

6 July 2026
Unprompted review
Christow logo

Reply from Christow

Good afternoon

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

Great product

My parasol arrived quickly , we put everything together following the instructions carefully, which were very easy to follow, but unfortunately there was a fault with the arm piece, when locked it twisted around, Christow customer service was second to none they sent me out a new parasol to replace the faulty one and this one works perfectly, it looks so great and the quality is fantastic very happy with my whole experience

3 July 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your detailed review! We're delighted to hear you're happy with your new parasol and that our customer service team was able to resolve the issue quickly. We really appreciate your kind words and hope you enjoy your parasol for many years to come.

Rated 5 out of 5 stars

Great parasol and good service.

Well made, sturdy parasol, competetive price and quick delivery.

24 June 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your fantastic review! We're so pleased to hear you're happy with the quality of your parasol, our competitive prices, and the quick delivery. We really appreciate your support!

Rated 5 out of 5 stars

Excellent service and quick response to…

Excellent service and quick response to any problem that may occur

12 June 2026
Christow logo

Reply from Christow

Thank you for your kind review! We're delighted to hear you were pleased with our service and our quick response. We really appreciate your support and hope to assist you again in the future.

Rated 5 out of 5 stars

Very high quality garden umbrella that…

Very high quality garden umbrella that gives great shade while enjoy the sunny days in the garden sunshine.

19 June 2026
Christow logo

Reply from Christow

Thank you for your lovely review! We're delighted to hear you're pleased with the quality of your garden umbrella and that it's providing plenty of shade for those sunny days. We hope you continue to enjoy it!

Rated 5 out of 5 stars

Received lovely pink striped fringed…

Received lovely pink striped fringed parasol and was so pleased I ordered a second one. Also bought a parasol base. Really pleased with quality and price of my goods. Both deliveries were quick and arrived in time frame stated

15 June 2026
Christow logo

Reply from Christow

Thank you for your wonderful review! We're so pleased to hear you loved your pink striped fringed parasol enough to order a second one, and that you're happy with the quality, value, and speedy delivery. We really appreciate your support!

Rated 5 out of 5 stars

Wonderful garden parasol

Wonderful garden parasol
Arrived beautifully packaged and looks perfect on our patio

So recommend these parasols at this amazing offer.

11 June 2026
Christow logo

Reply from Christow

Thank you for your lovely review! We're delighted to hear you're pleased with your garden parasol and that it looks perfect on your patio.

Rated 5 out of 5 stars

The service from Christow was Fantastic!

The service from Christow was absolutely brilliant, cannot fault it in any way whatsoever, the shed i agree with what most people have said here, i expected it to be flimsy because of the price but was very pleasantly surprised, when all fitted together it does the job perfectly.. for the 1 star reviews i would say manage your expectations, there are sheds more than twice the price that aren't twice the thickness.

19 June 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your fantastic review! We're delighted to hear you were pleased with both our service and your shed, and we really appreciate you sharing your experience.

Rated 5 out of 5 stars

All ok

All ok. Good customer service. Prompt delivery. Good quality item at a good price

18 June 2026
Christow logo

Reply from Christow

Thank you for your review! We're pleased to hear you were happy with the service, delivery, and quality of your item.

Rated 5 out of 5 stars

Lovely product

Lovely product, arrived in good condition and a good price.

17 June 2026
Christow logo

Reply from Christow

Thank you for your feedback! We're glad to hear the product arrived in good condition and at a great price.

Rated 5 out of 5 stars

Item was reduced

Item was reduced, easy to assemble, compact ideal for small garden, looks good, keeps the rain out

17 June 2026
Christow logo

Reply from Christow

Thank you for your feedback! We're glad to hear you're happy with the shed’s quality, ease of assembly, and weather protection.

Rated 5 out of 5 stars

great service

great service, value and quick delivery

18 June 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your feedback! We're pleased to hear you're happy with the service, value, and quick delivery.

Rated 5 out of 5 stars

Excellent compsny

Good information on website, items well illustrated.
Great price for excellent parasol product. Swift free delivery.

15 June 2026
Christow logo

Reply from Christow

Thank you for your feedback! We're glad you found the website helpful and are pleased with the parasol and fast delivery.

Rated 5 out of 5 stars

Easy to order

Easy to order, item exactly as described, quick delivery.

17 June 2026
Christow logo

Reply from Christow

Thank you for your feedback! We're glad to hear everything was smooth from order to delivery and that the item met your expectations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look