Abigail was very friendly and very helpful handle all my needs today and made sure I needed nothing else before we parted ways. Great job Abigail.
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Michelle took my call today and handled it start to finish. No transfers, no "let me check with someone," no script. She listened to what I actually needed, answered every question I had, and made... See more
Lucas Sarcona is amazing!! It took 29 minutes from start to finish closing my wife's IRA and my IRA. I began this journey in January 2026 and have spoken to Anna, Alli, Michelle, Joelle, Mareibell, Kr... See more
Company replied
Jacob McMillian is superb in customer service. Extremely knowledgeable, professional, thorough and patient. Please have him train all members of the Choice Team in handling questions from Digital Trus... See more
Company replied
Company details
- Investment Service
- also in
- Alternative Financial Service
- Cryptocurrency Service
- Financial Institution
- Non-Bank Financial Service
- Retirement Scheme Provider
Written by the company
Same bitcoin. Less taxes.
Contact info
United States
- choiceapp.io
You should know
4.9
Excellent
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick resolution and better options for…
Quick resolution and better options for future withdrawals.
13 April 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, John! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Leslie was absolutely awesome
Leslie was absolutely awesome, best customer service I’ve had in years!
17 April 2026
Unprompted review
Reply from Choice
Derek, we're stoked to hear you received the best customer service you've had in years from Leslie. You made our day! If you need anything in the future, just give us a holler.
Called with a mission
Called with a mission. Explained it well, problem solved. Thank you.
6 April 2026
Unprompted review
Reply from Choice
Mission accomplished! Glad to hear it, Kenny. If you need anything else, just give us a holler.
Lucas was very efficient
Lucas was very efficient, nice and helpful. Thank you sir!
17 April 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Lucas's care! We appreciate you, Chris! If you have anymore questions in the future, please don't hesitate to reach out.
Very friendly and responsive call…
Very friendly and responsive call taker. Helped me quickly.
26 March 2026
Unprompted review
Reply from Choice
Stephen, thanks for the feedback on your service experience. Have a great day!
Leslie Anna was very helpful in solving my issue with my recent recurring distribution
Leslie Anna was very helpful in solving my particular situation. She took the time to find out why my recurring distribution didn’t happen and then she took even more time to make sure it was resolved before we got off the call. I was very grateful for her service and her professionalism.
15 April 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Leslie Anna's care! It's great to hear that Leslie Anna took the time to ensure your issue was resolved before you finished your call. We appreciate having you as a client, Joseph!
Customer Service answered my question
Customer Service answered my question, emailed me details that I needed, and was very efficient.
13 April 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, Sue! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Reply from Choice
Thank you for your feedback on Jacob's care! We appreciate you, JPB!
I needed some info from Digital Trust…
I needed some info from Digital Trust and Jacob was there to help me. He was very pleasant and he answered every question I had plus provided other useful info that helped my situation.
Thanks Digital Trust and Jacob.
6 April 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Jacob's care! We appreciate you, Danny!
Professional and Friendly
Ana Henry was very professional and answered all of my questions regarding my account.
6 April 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Ana's care! We appreciate having you as a client, C L!
Very thorough and quick results!
7 April 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, William! If you have anymore questions in the future, please don't hesitate to reach out.
Very kind and helpful
1 April 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, Cindi! If you have anymore questions in the future, please don't hesitate to reach out.
Aliyah Jackson answered all my…
Aliyah Jackson answered all my questions and was very kind over the phone Chris
1 April 2026
Unprompted review
Reply from Choice
Chris, we're here to help and we're so glad that Aliyah was able to give you a great experience. If you have anymore questions in the future, please don't hesitate to reach out.
Jacob McMillan was very courteous and…
Jacob McMillan was very courteous and helpful.
31 March 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Jacob's care! We appreciate you, Brian!
Lucas Sarcona is amazing!
Lucas Sarcona is amazing!! It took 29 minutes from start to finish closing my wife's IRA and my IRA. I began this journey in January 2026 and have spoken to Anna, Alli, Michelle, Joelle, Mareibell, Krielow, Maria, Chelsea, Garrett, Brian, Kayla and more. I vote to make Lucas your operations BIG BOSS to clean up your three-month delay customer service problems. Cheers, Scott
31 March 2026
Unprompted review
Reply from Choice
Hi Scott, we're sorry to hear you had some delays but are happy to hear Lucas was able to take you across the finish line. If you have anymore questions or needs, please don't hesitate to reach out.
Reply from Choice
Thank you for your feedback on Lucas's care! We appreciate you, Jose! If you have anymore questions in the future, please don't hesitate to reach out.
Aliyah Jackson
Aliyah Jackson, whom I dealt with, handled my questions and solved my problems quickly and effortlessly.
30 March 2026
Unprompted review
Reply from Choice
Vince, we're here to help and we're so glad that Aliyah was able to give you a great experience. If you have anymore questions in the future, please don't hesitate to reach out.
Kayla is a super helpful human agent!
Kayla was super helpful and went the extra mile for me!
27 March 2026
Unprompted review
Reply from Choice
Joshua, we're here to help and we're so glad that Kayla was able to give you a great experience. If you have anymore questions in the future, please don't hesitate to reach out.
My issue was addressed and solved by Jacob in a snap!
My issue was addressed and solved by Jacob in less than five minutes.
27 March 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Jacob's care! We appreciate you, Rob!
My problem was taken care of perfectly
My problem was taken care of perfectly, Very courteous, friendly, knowledgable, and helpful. I would definitely recommend to anyone.
24 March 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, Greg! If you have anymore questions in the future, please don't hesitate to reach out.
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