Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... See more
Company replied
I could not recommend chimes more!! Harry & Paul came and set up my garden furniture this afternoon and they were the kindest, most professional team. They set up the equipment so quickly and went abo... See more
Company replied
I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would no... See more
Company replied
Company details
Written by the company
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Contact info
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, United Kingdom
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
Excellent
734 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul and Tom are great guys and did a…
Paul and Tom are great guys and did a good job! Happy customer, thanks from sunny Kent
23 May 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Lee,
Thank you so much for your lovely review. We’re delighted to hear Paul and Tom did a great job and made your delivery experience a positive one. We’ll be sure to pass your kind words on to them.
Enjoy your new furniture in the sunshine, and thank you again for your support.
Kind regards,
Chimes
Great Experience!
Excellent service from start to finish. Friendly, knowledgeable team, high‑quality furniture, and smooth delivery. Everything arrived exactly as described—would definitely recommend the premium delivery service!
5 May 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Jonathan,
Thank you so much for your fantastic review. We’re delighted to hear you had an excellent experience from start to finish and that our team, furniture quality and delivery service all met your expectations.
It’s especially great to hear you would recommend our premium delivery service. Your kind words and recommendation mean a great deal to us. We hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Store was helpful and delivery was great
15 May 2026
Reply from Chimes Home & Garden Ltd
Dear Alexander,
Thank you for your review. We’re so pleased to hear you found our store helpful and that your delivery experience was great. We really appreciate your support and hope you enjoy your purchase.
Kind regards,
Chimes
First Class Service
I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would not be available until the end of June but assured me they would keep me informed of when it would arrive. The 2 men who delivered my furniture were polite and helpful. I love my new garden furniture and would highly recommend Chimes.
14 May 2026
Reply from Chimes Home & Garden Ltd
Dear Rosemary,
Thank you so much for your wonderful review. We’re delighted to hear you were kept informed throughout the process and that we were able to arrange delivery at a time that suited you.
We also really appreciate your patience regarding the cover and will of course continue to keep you updated until it arrives. It’s fantastic to know our delivery team were polite and helpful, and most importantly that you love your new garden furniture.
Thank you again for your recommendation and support, it truly means a lot to us.
Kind regards,
Chimes
Brilliant company to buy from
Easy to order from this company. We did experience an hiccup when the delivery van broke down and didn’t get our order when expected however the company were excellent in communicating with us every step of the way until we did receive it. Chimes really are a fabulous company to buy from. Our ratten storage box is made to a high standard as our patio set we ordered last year. Will definitely order again
7 May 2026
Reply from Chimes Home & Garden Ltd
Dear Mrs Hoole,
Thank you so much for your wonderful review. We really appreciate your understanding regarding the unexpected delivery delay and are pleased to hear our team kept you updated every step of the way.
It’s fantastic to know you’re happy with your rattan storage box and that it matches the high standard of the patio set you purchased from us last year. Your continued support and recommendation mean a great deal to us, and we look forward to welcoming you back again in the future.
Kind regards,
Chimes
Never delivered.rang company to say it…
Never delivered.rang company to say it wasn't delivered and was told to take it up with parcel company.parcel company never replied
7 May 2026
Reply from Chimes Home & Garden Ltd
Dear Mr Hobbs,
We’re sorry to read your review. We have investigated this with the courier, and the tracking confirms your item was delivered at 14:47 on 7th May, just two days after your order was placed, as we arranged express delivery for you. There is even a photo showing it has been delivered.
Our customer service team have also been trying to contact you via both telephone and email, as this issue had not previously been brought to their attention. We would appreciate the opportunity to resolve this for you, so please do get back in touch with us directly so we can help you.
Kind regards,
Chimes
Great service and professional
Great service and professional . Patio set is beautiful and top quality, would recommend them any time , thank you chimes
13 May 2026
Reply from Chimes Home & Garden Ltd
Dear Steven,
Thank you so much for your lovely review. We’re delighted to hear you were happy with both the service and your patio set. Knowing you found the furniture beautiful and top quality means a great deal to us. We truly appreciate your recommendation and your support, thank you again.
Kind regards,
Chimes
Tom and John were fantastic
Tom and John were fantastic! Very polite and helpful. Highly recommend.
Trina
20 May 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Hi Trina,
Thank you so much for your lovely review. We’re delighted to hear Tom and John provided such fantastic service. We’ll be sure to pass on your kind words to them. Your recommendation means a lot to us, thank you again for your support.
Kind regards,
Chimes
Highly recommend this company
Highly recommend this company. Excellent customer service staff. Polite, friendly & professional. Great product, great delivery team. Perfect, thank you.
6 May 2026
Reply from Chimes Home & Garden Ltd
Dear Vivien,
Thank you so much for your wonderful review and recommendation. We’re thrilled to hear you were happy with both our customer service team and delivery team. Providing polite, friendly and professional service is something we take great pride in, so your feedback means a lot to us. We’re delighted you love your product and truly appreciate your support. Thank you again.
Kind regards,
Chimes
Amazing service
Amazing service , from start to finish nothing too much trouble . Would definitely shop again
10 May 2026
Reply from Chimes Home & Garden Ltd
Dear Eileen,
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience from start to finish. It was a pleasure serving you, and we really appreciate your support. We look forward to welcoming you back again soon.
Kind regards,
Chimes
Very helpful and delivered on our…
Very helpful and delivered on our preferred day. Would recommend.
29 April 2026
Reply from Chimes Home & Garden Ltd
Dear M Ellison,
Thank you for your lovely review. We're so pleased we could help and arrange delivery on your preferred day. Your recommendation means a lot to us. We hope you enjoy your new furniture for years to come.
Kind regards,
Chimes
Friendly and helpful to deal with
Friendly and helpful to deal with. Goods arrived as described.
30 April 2026
Reply from Chimes Home & Garden Ltd
Dear David,
Thank you for your kind feedback. I'm really pleased to hear you found the service friendly and helpful, and that the goods arrived exactly as described. We hope you enjoy your new furniture for years to come.
Kind regards,
Chimes
Great people and service
Ordered and found same at Lowe price and they matched it so always very helpful
5 May 2026
Reply from Chimes Home & Garden Ltd
Dear Steve,
Thank you for your lovely review. We’re so pleased we were able to help by price matching for you, and that you found our team helpful throughout. We really appreciate your support and hope you love your new furniture.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Claire,
Thank you for your lovely review. We’re so pleased to hear you are happy with your furniture and hope you enjoy it for many years to come.
Kind regards,
Chimes
Ordered a glass mirror for my new home…
Ordered a glass mirror for my new home on the 31/3/2026. Not sure what date I received it. Open on the 6th May in my hew home only to find a crack . I bubbled wrapped and put fragile tape all over it . I know it was not me or the my removals. Chimes will not except my return for a exchange ,£219 down the drain so upset. Because it's a couple of days over in their terms and conditions. Won't he shopping with them again. awful customer care .
8 May 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Tracy,
Thank you for your feedback. I can see the mirror was ordered on 30th March and delivered on 2nd April. Unfortunately, the damage was not reported until 7th May, which is outside our reporting timeframe for transit damage.
As the mirror had also been moved during a house move before being opened, we’re unable to determine whether the crack occurred during delivery or afterwards in transit/storage at the property.
We do understand this is disappointing, however we do have to follow our terms and conditions consistently for all customers.
Kind regards,
Chimes
Great Customer Service
From ordering online to receiving the product there was excellent communication including a call which is unusual these days.
The sun loungers I ordered are really comfortable and look great.
29 April 2026
Reply from Chimes Home & Garden Ltd
Dear Ian,
Thank you for your lovely review. We’re really pleased to hear you were happy with both the communication and your new sun loungers. We believe keeping customers updated personally makes all the difference, so it’s great to know that stood out to you.
We hope you enjoy the loungers for many summers to come.
Kind regards,
Chimes
The furniture is beautiful (Portofino…
The furniture is beautiful (Portofino firepit). There was a little issue which was rectified by the management, who kept in contact.
29 April 2026
Reply from Chimes Home & Garden Ltd
Dear Terri,
Thank you for your lovely review. We’re so pleased to hear you’re enjoying your Portofino firepit furniture and that our team was able to quickly resolve the issue for you. Keeping our customers updated and ensuring you’re happy with your purchase is very important to us. We truly appreciate your support and hope you enjoy your furniture for many years to come.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Mrs Cook,
Thank you so much for the fantastic review. We’re thrilled to hear you loved the product and had a great experience with our communication. Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Anna,
Thank you for your kind words. We're really glad you had a positive experience with our friendly service and found our prices to be good value. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Chimes
Storage box
Very pleased with my order delivery is what they said within seven days.
Excellent service.
25 April 2026
Reply from Chimes Home & Garden Ltd
Dear Sharon,
Thank you so much for your kind words. We’re really glad to hear you’re pleased with your order and that the delivery met expectations. Your feedback means a lot to us, and we look forward to serving you again soon.
Kind regards,
Chimes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.