Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... See more
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Review summary
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Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... See more
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I could not recommend chimes more!! Harry & Paul came and set up my garden furniture this afternoon and they were the kindest, most professional team. They set up the equipment so quickly and went abo... See more
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I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would no... See more
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Company details
Written by the company
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Contact info
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, United Kingdom
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
Excellent
734 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Exceptional Customer Service from Start to Finish
I came across this company by chance on Instagram and decided to visit the showroom to take a look at their garden furniture in person. I am so glad I did.
From the moment I arrived, I was impressed by the huge range of furniture on display. There were so many different options to choose from, far more than I've seen in many other showrooms.
While browsing, we were approached by Nicky, who was absolutely fantastic. She was warm, friendly, knowledgeable and genuinely helpful without being pushy in any way, something that is unfortunately quite rare these days. She took the time to explore numerous options with us, answered all our questions and was incredibly accommodating, especially as I had my two young children with me. A special thank you to the lovely lady at the front who kindly gave them a chocolate bar, a small gesture that was very much appreciated!
What I particularly valued was that Nicky gave us space to browse independently whenever we wanted, while always being available when we needed advice. Thanks to her help, we found the perfect furniture set and the delivery timescale worked perfectly for us.
We also opted for the White Glove Delivery Service, and I cannot recommend it highly enough. On the day of delivery, I received a courtesy call in the morning with an estimated arrival time, which was extremely helpful.
Billy, George and Ray arrived promptly and were a credit to the company. They were professional, polite, cheerful and took great care when bringing the furniture into our garden. Everything was assembled and set up within around 30 minutes, and they even connected the gas cylinder to the firepit table and provided clear instructions on how to use and maintain everything.
The level of customer service from start to finish was exceptional. Following our experience, I have already shared photos with friends and family and recommended the company to several people.
After a disappointing experience with another retailer, this was a breath of fresh air. The quality of service, the fantastic range of products, the convenient parking and the attention to detail throughout the entire process made this an outstanding experience.
Thank you to everyone involved. I wouldn't hesitate to shop here again and will certainly be returning in the future.
30 May 2026
Reply from Chimes Home & Garden Ltd
Dear Pri,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We are absolutely delighted to hear that your experience with us exceeded your expectations from your initial showroom visit right through to delivery and installation. It means a great deal to us that you chose to visit after discovering us on Instagram, and we're so pleased that you found the perfect furniture set for your garden.
Nicky will be thrilled to read your kind words. Providing friendly, knowledgeable and pressure-free advice is something we pride ourselves on, and it's wonderful to hear how comfortable and supported she made your showroom visit. We will also be sure to pass on your thanks to our front-of-house team.
We're equally pleased that our White Glove Delivery Service lived up to expectations. Billy, George and Ray take great pride in providing a professional and helpful service, and we know they will appreciate your recognition of their hard work and attention to detail.
Your comments about the quality of our customer service, product range and overall experience are incredibly rewarding for the whole team. We understand how important these purchases are, and we strive to make the entire process as seamless and enjoyable as possible.
Thank you again for your recommendation to friends and family and for choosing Chimes Home & Garden. We hope you enjoy your new furniture for many years to come and look forward to welcoming you back in the future.
Kind regards,
Chimes
Customer Service Was Very Good
Ordered a large wheeled parasol base from Chimes Home & Garden Ltd. I had to contact customer services as unfortunately our parasol broke before receiving the base and I thought I may have to return it. Customer Services phoned me back the next day to explain my options, they were very helpful. I decided to keep the base in the end and will buy another parasol.
30 May 2026
Reply from Chimes Home & Garden Ltd
Dear P Walkington,
Thank you for taking the time to leave us a review.
We're pleased that our Customer Services team was able to help explain the available options and provide the information you needed. We always aim to offer prompt and helpful support, so it's great to hear that your experience reflected this.
We're delighted that you decided to keep the stone filled parasol base and hope it serves you well with your new parasol. We look forward to helping you again in the future.
Kind regards,
Chimes
Excellent communication regarding…
Excellent communication regarding delivery and delivered as expected even although this was 400miles from their retail site. Would highly recommend.
21 May 2026
Reply from Chimes Home & Garden Ltd
Dear Roslyn,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you were pleased with the communication from our team and that your delivery arrived as expected, despite the distance involved. We work hard to keep our customers informed throughout the process, so it's great to know this made a difference to your experience.
Thank you for your recommendation. We really appreciate your support and hope to serve you again in the future.
Kind regards,
Chimes
Terrible Customer Service.
Delivered late. No follow up. I had to contact courier and sort myself. No follow up from CS. Product that was eventually delivered was not designed to fit my Chimes table. Contacted CS again who told me it was correct. Advised it was not suitable. Was too big for my 2021 model. Told If I want to send back do it my own cost, and then they would inspect and determine if I get the refund. Abysmal CS. Binned it, they can keep the £. Will never buy from this outfit again. Terrible CS.
5 June 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Colin,
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
After investigating your order, we can see that your cover pack was dispatched from our warehouse on the same day it was placed. The delivery delay occurred because the parcel was delivered to a neighbour by the courier, and our customer service team spent time helping to establish its whereabouts with the courier once you notified us of the issue.
Regarding the cover itself, our customer service team explained that the cover supplied was the correct model for your table. We also advised that it may be slightly larger than your original cover and suggested tightening the straps for a better fit. We further explained that if you remained unhappy with the product, you were entitled to return it for inspection in line with our returns policy and have a full refund.
We are particularly disappointed to read that there was no follow-up from our customer service team, as our records show that we made several attempts to contact you by both telephone and email to discuss and resolve your concerns, but unfortunately did not receive a response.
We always aim to provide a positive experience for our customers and would still welcome the opportunity to discuss this matter further should you wish to contact us.
Kind regards,
Chimes
Lovely garden furniture
Lovely garden furniture , service , delivery great , had an issue which was rectified asap , very pleased .
20 May 2026
Reply from Chimes Home & Garden Ltd
Dear Mr & Mrs Evans,
Thank you for your lovely review. We're delighted to hear that you're pleased with your garden furniture and that you were happy with both our service and delivery. While we're sorry there was an issue, we're glad we could resolve it quickly for you. Your satisfaction is very important to us, and we truly appreciate your kind feedback. We hope you enjoy your furniture for many years to come.
Kind regards,
Chimes
Great service and great product all…
Great service and great product all delivered as promised
23 May 2026
Reply from Chimes Home & Garden Ltd
Dear Kim,
Thank you for your great feedback. We're so pleased to hear that you were happy with both the product and the service, and that everything was delivered as promised. We really appreciate your support and hope to serve you again soon.
Kind regards,
Chimes
The product was damaged we had still…
The product was damaged we had still not had a resolution months on would not order again from them due to the poor customer service!
23 May 2026
Reply from Chimes Home & Garden Ltd
Dear Tamara,
We’re sorry to hear that you’ve been disappointed with your experience.
The issue was first reported to us on 11th April. We then received images a few days later and reviewed the issue with you. Following this, it was agreed that we would replace the affected part.
When you contacted us again on 17th May for an update, the replacement was still in transit. In the meantime, we offered both touch-up paint and a £100 goodwill refund to help resolve matters more quickly, which was accepted.
Unfortunately, the paint initially supplied arrived in the wrong colour, and we immediately arranged for the correct paint to be sent from our factory. We will continue to keep you updated on the progress of the replacement touch-up paint until this matter is fully resolved.
We appreciate your patience while we work to complete this for you and apologise again for the inconvenience caused.
Kind regards,
Chimes
Garden furniture
Good service ordered Monday arrived Friday, delivery was perfect gave you the day and time slot which was brilliant not having to stay in waiting around ,would order again from Chimes Home and Garden 👍
23 May 2026
Reply from Chimes Home & Garden Ltd
Dear Julie,
Thank you for your wonderful review. We're delighted to hear that your order arrived promptly and that the delivery updates and time slot made the process so convenient for you. Providing a smooth and hassle-free experience is something we always strive for. We really appreciate your kind words and look forward to welcoming you back to Chimes Home and Garden in the future.
Kind regards,
Chimes
Lee ans his lovely wife lovely caring…
Lee ans his lovely wife lovely caring people who are so polite and take extra care of customers also give you a genuine good price and the delivery drivers are so good too excellent all around
20 May 2026
Reply from Chimes Home & Garden Ltd
Dear Peter,
Thank you so much for your wonderful review and kind words. We truly appreciate your feedback and are delighted to hear you felt well looked after by Lee and his wife. I shall pass on your kind comments to them both.
Providing genuine customer care, great value and excellent service is incredibly important to us, so it’s fantastic to know this came across throughout your experience. We’re also so pleased to hear the delivery drivers made such a positive impression too.
Thank you again for your support and recommendation, it really means a lot to us.
Kind Regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Paul,
Thank you for your review. We’re pleased to hear you received good service and that everything went smoothly with no issues. We really appreciate your support.
Kind regards,
Chimes
We were informed on the Friday evening…
We were informed on the Friday evening that you had a breakdown with one of the vehicles so our Sunday delivery would not be happening. Then on the Sunday morning your delivery turned up at 8am with no prior notification
10 May 2026
Reply from Chimes Home & Garden Ltd
Dear Terry,
Thank you for your feedback, and we apologise for the confusion caused regarding your delivery. Unfortunately, due to the distance from our warehouse being over 200 miles away, we had to arrange delivery via an external courier rather than using our own delivery team and van. I do apologies they had unexpected vehicle breakdown and we completely appreciate that arriving at 8am without prior notification was not ideal. We will be speaking with the courier company directly regarding this, as customers should always be kept properly informed of delivery arrangements.
We are very sorry again for the inconvenience caused and appreciate your understanding. We hope you can now enjoy your new furniture.
Kind Regards,
Chimes
Overall dealing with Chimes was very…
Overall dealing with Chimes was very good, the only criticism I have is there was a delay on my kitchen and I had to contact Chimes many times as they didn't contact me.
11 May 2026
Reply from Chimes Home & Garden Ltd
Dear Ian,
Thank you for your review and for your honest feedback. We’re really pleased to hear that overall you had a positive experience with Chimes.
However, we are sorry to hear that communication during the delay to your kitchen order did not meet the standard we aim to provide. We completely understand how frustrating this must have been, and your comments have been noted as valuable feedback for our team so we can continue to improve our service going forward.
We do truly appreciate your patience and support, and we hope you enjoy your new kitchen.
Kind Regards,
Chimes
Very helpful and friendly staff
Very helpful and friendly staff . Good quality products
25 May 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Kim,
Thank you for your lovely review. We’re so pleased to hear you found our staff helpful and friendly, and that you’re happy with the quality of our products. Your support is greatly appreciated.
Kind regards,
Chimes
Excellent service from nice people
Excellent service, great showroom plenty of parking . They arrived on time friendly guys, we received the wrong covers for furniture and they came back and changed over for us, would highly recommend chimes home & garden
18 May 2026
Reply from Chimes Home & Garden Ltd
Dear Joanne,
Thank you so much for your wonderful review. We’re delighted to hear you enjoyed visiting our showroom and found the delivery team friendly and punctual.
We also really appreciate your understanding regarding the cover mix-up, and we’re pleased we were able to resolve this quickly for you. Providing excellent customer service is something we take great pride in, so your recommendation means a great deal to us.
Thank you again for your support and for choosing Chimes Home and Garden.
Kind regards,
Chimes
Great customer service and even though…
Great customer service and even though I messed up my original order the team were great and as soon as I had informed them they made the necessary changes. All received in good working order
14 May 2026
Reply from Chimes Home & Garden Ltd
Dear John,
Thank you for your lovely review. We’re so pleased to hear our team were able to help quickly and make the necessary changes to your order for you.
It’s great to know everything arrived safely and in good working order. We really appreciate your support and hope you enjoy your purchase.
Kind regards,
Chimes
Excellent from start to finish
Excellent from start to finish.
Bought a pergola, communication was great delivery was fast and the pergola is excellent.
11 May 2026
Reply from Chimes Home & Garden Ltd
Dear Dan,
Thank you so much for your wonderful review. We’re delighted to hear you had an excellent experience from start to finish.
It’s fantastic to know you were happy with the communication, fast delivery and, most importantly, your new pergola. We truly appreciate your support and hope you enjoy it for many years to come.
Kind regards,
Chimes
5 Star top service from Chimes!
We went into the showroom and ordered the Nova Apollo 3m round parasol and a Nova Barbados 3m round parasol with a request for delivery just before the heatwave and Chimes made sure our order was delivered the very next day! The staff are helpful, knowledgeable and friendly.
The products are good quality and good value, the Nova Apollo parasol is a sturdy unit and can be moved in a 360 degrees rotation at the push of a button! It is perfect for providing shade to my large Koi pond.
This is the second time we have purchased from Chimes and highly recommend them for their quality and customer service. 5 star top service - Thank you!
20 May 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Joe,
Thank you so much for your fantastic review and for choosing Chimes again for your outdoor furniture and accessories.
We’re delighted we were able to arrange next-day delivery for your parasols in time for the heatwave, and it’s wonderful to hear how pleased you are with both the Nova Apollo and Nova Barbados parasols. The Apollo’s 360-degree rotation really is a fantastic feature, and it sounds perfect for providing shade over your Koi pond.
Your kind comments about our team, products and customer service truly mean a lot to us. We greatly appreciate your continued support and recommendation, and we hope you enjoy your new parasols throughout the summer.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Kim,
Thank you for your review. We’re so pleased to hear you found our team helpful and that you received great service. Your support is greatly appreciated.
Kind regards,
Chimes
Excellent quality furniture
Excellent quality furniture. Delivery at time stated. Delivery crew very helpful.
18 May 2026
Reply from Chimes Home & Garden Ltd
Dear Sue,
Thank you for your lovely review. We’re delighted to hear you are happy with the quality of your furniture and that your delivery arrived as scheduled. It’s also wonderful to know our delivery team were helpful throughout the process.
We really appreciate your support and hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
First class
From the moment we walked into the showroom, the team were incredibly helpful and knowledgeable. They gave us plenty of time to walk around and explore the showroom at our own pace, and we never felt pressured at all. We actually left without purchasing anything at first because it was such a big decision to make.
Later on, we went online and spoke to Nikki, and from that point onwards I truly felt in safe hands. She guided me through the entire ordering process and accommodated my request for a fast delivery, which we really appreciated.
When Paul and Tom arrived with our new Monaco dining table, chairs, and lounge furniture, we were so glad we had paid for the white glove service. Watching them carefully assemble everything and deal with the huge number of boxes so effortlessly and professionally was impressive. They were such decent, hardworking people and couldn’t have been more helpful.
I honestly couldn’t fault the service from start to finish and would highly recommend Chimes. The customer service throughout was outstanding, and everyone involved couldn’t do enough for us.
A special thank you to Nikki, Paul, and Tom especially as it was an extremely hot day, yet they just cracked on with a smile and did a fantastic job. I know this sounds too good to be true but I genuinely can’t fault them !
23 May 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Steve,
Thank you so much for taking the time to leave such an incredible review. Reading your comments truly means the world to us.
We’re delighted to hear that from your first visit to the showroom right through to delivery, you felt supported, informed and never under any pressure. Choosing new garden furniture is a big decision, so it’s wonderful to know our team helped make the experience enjoyable and stress-free.
Nikki will be absolutely thrilled to hear your kind words, and we’ll also be sure to pass your lovely feedback on to Paul and Tom. They take enormous pride in providing a professional and careful white glove delivery service, so your recognition of their hard work,especially on such a hot day will mean a great deal to them.
It’s fantastic to hear how happy you are with your new Monaco dining and lounge furniture, and we cannot thank you enough for your recommendation and support. Reviews like yours are exactly why we do what we do.
We hope you enjoy your beautiful new outdoor space for many years to come.
Kind regards,
Chimes
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