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Cheerstravel Reviews 

625
•
TrustScore 5 out of 5

4.9

Travel Agency
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Review summary

Created with AI, based on recent reviews

Looking at 621 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, who are consistently described as helpful, professional, and patient. Many reviewers appreciate the personalized approach and dedication, with staff often going above and beyond to assist with complex situations. The booking process is consistently praised for being smooth, efficient, and stress-free, even when initial difficulties or complications arise. Overall service is described as excellent, prompt, and reliable, with many appreciating the competitive prices and good offers secured.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Booking process

People report positive experiences with the booking process, often highlighting the ease and helpfulness of... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer service

Customers had positive experiences with customer service, often describing agents as helpful, proactive, and... See more

Price

Reviewers highlight positive aspects of price, with many finding tickets and flights to be cheap or fairly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Leo at Cheers Travel enough. I had to urgently arrange flights to the UK to see my mum, who is sadly dying, and Leo handled everything with genuine empathy, patience and professionalism.... See more

Rated 5 out of 5 stars

We have had quite a rough year. We decided to go away to recharge due to death in the family. My mother's transit visa was denied for some ridiculous reason and therefore couldn't continue on this fli... See more

Rated 5 out of 5 stars

I would like to share some positive feedback regarding the online booking system. The process was smooth, easy to use, and very convenient. I would also like to especially thank Sandra for her... See more

Rated 5 out of 5 stars

My husband and I are truly greatful for the way Karen managed to renegotiate our flight arrangement with the arlines. Karen went above and beyond to secure our seats at a very competitive price. She i... See more

Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

We are a company of trusted, passionate travel specialist who create customized itineraries to different destinations. Our trips are completely based around your interests and schedule—they are one-of-a-kind experiences that are as unique as you are. We are constantly circling the globe in order to provide you with cutting-edge destination knowledge and personalized, well-planned itineraries that come complete with expert guides with on-the-ground spontaneity, and the perfect place to relax at the end of the day. Cheers Travel is not only committed to providing you with an unforgettable and inspiring trip, we’re also committed to ensuring your happiness and comfort throughout. When you travel with us, you can feel confident knowing we have staff 24*7 who are available to accommodate your wishes and needs. From the moment you pick up the phone to after you return home, Cheers Travel ensures that your journey is seamless, authentic, and beyond what you had imagined.

Contact info

4.9

Excellent

TrustScore 5 out of 5

625 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(625)

528 reviews in the last 12 months

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Rated 1 out of 5 stars

Clicked for the best price

Clicked for the best price, then propcessed the ticket only to be told that the flight was no longer avaialble. Advised to ring to confirm booking and then told price raised. They sent through the link and I would have been better off directly with Air NZ.

24 March 2026
Unprompted review
Rated 4 out of 5 stars

Fast and efficient service

Emma gave me a call as soon as my flight payment declined due to no seat availability and worked hard to give me a suitable alternative as close as possible to the budget I had, which helped alleviate the stress.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Lisa

Lisa, was very pleasant, clear and helpful in sorting out my flight changes, due to seat unavailability in my previous booking.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Olivia was fantastic following up on my flight booking. She provided me with additional complimentary services that were unexpected, but much appreciated! I highly recommend Cheers Travel.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I only got half way through my booking and stopped. I received a call from Tanya at to ask why I didn't complete my booking. Once I explained why she was very helpful and assisted with my booking and sent me the booking and I booked and payed on the spot. If it was not for the amazing customer service from Tanya I would not have made the booking. Excellent service.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Very helpful and friendly service by Olivia in helping me with my flight booking

9 March 2026
Unprompted review

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