I have had exactly the same bad experience of being charged an initial £5.95 and then having an unsolicited “subscription” of £39.90 debited without warning or any permission I was aware of. Ba... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As everyone else mentions, this company is a scam and then steal money from your account. I paid £5.95 to check a used car registration number. Three months later I notice a direct debit for £39 goi... See more
Company replied
Warning! Nothing has changed regarding this website. If I had seen these reviews here I would have never visited their website. Similar bad experience to others here. Wanted to check one car history b... See more
Company replied
Absolute deceptions, please refrain from purchasing anything from these websites. I remitted £5.95 in March 2025, and they subsequently withdrew £39.90 in April 2026, with an attempt to debit more in... See more
Company replied
Company details
About Checkmycar
Written by the company
Contact info
1.0
Bad
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Checkmycar
Hello,
Thank you for your feedback. We understand your frustration and take concerns like this very seriously.
Please note that our service includes a free trial period allowing users to test the platform before any subscription begins. All subscription details are clearly communicated in your account and via email.
If you believe there has been an error or an unwanted subscription, please contact our support team immediately. We will review your account, cancel any unintended subscription, and work to resolve the issue quickly and fairly.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
Our goal is to provide a safe, transparent, and reliable service, and we hope to have the opportunity to resolve your concerns.
Best regards,
The CheckMyCar.io Team
Deceitful company, AVOID!
Just like the rest of the victims. They signed me up to a monthly subscription of £39.90 I wasn't aware of, until I seen 2 months of payments taken from my bank. No email notifications of subscription or payments taken. The subscription is purposely well hidden on their website to trick customers into there deceitful practices. If they were genuine, they would actually take action on customer reviews and actually amend their website to make it much much clearer, regarding monthly subscriptions. Of course that hasn't been done as this is how they are making their money by bad ethics and morals. Shameful.
Their email responses seems generic. Using "dear customer", not even using my name. Never heard back from them when I requested a refund. Do not use.
28 January 2026
Unprompted review
Reply from Checkmycar
Hello,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and stress this situation has caused.
Our service includes a free trial period so that users can test the platform before any subscription begins. All subscription details are available in your account and communicated by email, though we understand they may sometimes be overlooked or unclear. We are currently reviewing feedback to make these communications clearer.
We strongly encourage you to contact our support team directly so we can review your account, cancel any unwanted subscription, and process a refund if applicable. Our goal is to resolve this fairly and promptly, and to ensure that your concerns are fully addressed.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
Once your issue is resolved, we hope you might reconsider your rating. Our aim is to provide a transparent, reliable, and customer-focused service.
Best regards,
The CheckMyCar.io Team
Paid a one off payment of 5.95 to check…
Paid a one off payment of 5.95 to check my car. A day later they tried to take 39.90 out of my bank, only for the bank informing me they had put a stop on the card I wouldn't have known. I phoned the company and asked why they had done this, she said it was an automatic subscription because I had made the 5.95 payment. She was all made up with herself when she said she had cancelled it (big wow as I didn't sign up for it in the first place) told her it was a big scam to which she said "no it isnt" and put the phone down. Stay AWAY from this company. Its theft in a legal way. If I could have given it 0 I would have done as the don't even deserve the 1. Be warned and read all the reviews
5 February 2026
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your experience. We completely understand your frustration, and we sincerely apologise for the stress this situation has caused.
Our service includes a free trial period designed to let users test the platform before any subscription starts. All subscription details are communicated in your account and via email. We understand that in your case, this may not have been clear, and we are sorry for any confusion or inconvenience.
We strongly encourage you to contact our support team directly so we can review your account, clarify the situation, and ensure any unwanted subscription is fully cancelled. Our goal is to resolve this promptly and fairly.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
Once your issue is fully resolved, we hope you might reconsider your rating. Our aim is to provide a transparent, reliable, and fair service for all customers.
Best regards,
The CheckMyCar.io Team
I’ve been scammed by this company they…
I’ve been scammed by this company they are sharks and don’t deserve to be running a company
4 February 2026
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your experience. We’re truly sorry to hear that you feel this way and understand how upsetting unexpected charges can be.
Please note that our service includes a free trial period allowing users to test the platform before committing to a subscription. All subscription details are communicated in your account and via email. If there has been any confusion or an unintended charge, our support team is ready to review your case and provide a prompt solution.
We strongly encourage you to contact us directly so we can clarify the situation, cancel any unwanted subscription, and ensure your concerns are addressed.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
Once your issue is fully resolved, we hope you might reconsider your rating. Our aim is to provide a safe, transparent, and fair service for all customers.
Best regards,
The CheckMyCar.io Team
FRAUDTSERS, POLICE INVESTIGATION PENDING
This scum of a company charged my card for £39.90, I've never used this website ever, put in every single email address I own to see if there was some sort of subscription linked to this website, of course not a single email has been used with the company.
They tried to charge my card for the exact same amount on 24th Jan 2025 but under the company name CHECKMYCAR1. Obviously I've disputed with my card and will be refunded
But everyone needs to know this company is full of fraudsters that are sold stolen card details from a third party, police investigation pending on these lot.
EDIT
Ignore the automated robotic replies, no email address was used on their platform, or they’re malicious and clear account history which you will notice from several other negative reviews.
You scammed the wrong person!
6 February 2026
Unprompted review
Reply from Checkmycar
Hello,
Thank you for your message. We take concerns like yours very seriously and want to clarify the situation.
Our platform includes a free trial period and all subscriptions are tied to accounts created on our site. No payments are taken without a user registering and entering their card details directly. If you did not create an account, it’s possible that a third party attempted an unauthorised transaction using your card. In this case, your bank’s dispute and refund process is the correct step, as it ensures your protection.
We encourage anyone who sees unexpected charges to contact their bank immediately and to reach out to our support team if they believe there is any connection to a legitimate account. Our team can verify and cancel any subscriptions associated with your details if necessary.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We hope this helps clarify the situation. Once resolved, we would welcome the opportunity for you to reconsider your rating, as our goal is to provide a safe and transparent service.
Best regards,
The CheckMyCar.io Team
Scammers
Scammers
They subscribe you to a monthly payment without clearly informing you of this.
6 February 2026
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your feedback. We understand your concern and take it seriously. Our service includes a free trial period so users can test the platform before any subscription begins, and subscription details are always communicated in your account and via email.
We encourage you to contact our support team directly so they can review your account, clarify any confusion, and cancel any unwanted subscription if necessary. Our goal is to provide a clear and fair solution as quickly as possible.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
Once your situation is fully resolved, we hope you might reconsider your rating. Our aim is to provide a transparent and reliable service for all customers.
Best regards,
The CheckMyCar.io Team
Please be careful with this website, scam to wipe off card details
Please be careful with this website. It's a scam. Takes your details and takes money of your card. Wipes everything off. Luckily I had a good protection to alert me on time and stopped it.
Do not buy their £5 car checker, it's cheap for a reason
4 February 2026
Unprompted review
Reply from Checkmycar
Hello Alex,
Thank you for sharing your concerns. We’re truly sorry to read that your experience led you to feel this way, and we understand how alarming it can be to see unexpected payment alerts.
We want to reassure you that CheckMyCar.io is a legitimate service and that no card details are ever “wiped” or misused. Payments are processed through secure, encrypted providers and comply with current security standards. The £5 car check provides access to a trial period, allowing users to test the service before any continued subscription — this information is presented before validation.
That said, we fully acknowledge that the pricing structure and trial conditions may not have been clear enough in your case, and we regret the confusion this caused. Our support team is always available to review any account, explain the charges in detail, and, when applicable, help find a suitable solution.
We kindly invite you to contact us directly so we can check your situation and clarify everything with you:
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We’d really appreciate the opportunity to address your concerns and, once clarified, hope you might reconsider your review.
Kind regards,
The CheckMyCar.io Team
I am having the same problem as…
I am having the same problem as everyone that appears to be using this site. They charge an initial small fee then hammer you with charges each month. If you are not diligent this can amount to a substantial sum AND THEY WILL NOT REFUND. i will avoid using them again.
30 January 2026
Unprompted review
Reply from Checkmycar
Hello,
Thank you for taking the time to share your experience. We’re genuinely sorry to read that you feel disappointed and frustrated — we completely understand how upsetting unexpected charges can be.
We’d like to clarify that the initial fee gives access to a trial period, during which all features of the service can be tested before any ongoing subscription continues. The subscription details, pricing, and cancellation options are displayed before validation, but we recognise that this information may not have been clear enough during your journey, and we regret that.
Refund eligibility depends on the account status and usage, which is why we strongly encourage you to contact our support team directly. In many cases, a review of the situation allows us to find a fair solution.
Please reach out to us so we can look into your account and assist you personally:
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We would truly appreciate the opportunity to clarify this matter and restore your confidence in our service. If resolved, we hope you’ll consider updating your review.
Kind regards,
The CheckMyCar.io Team
Scam scam scam!!
Scam scam scam!!! They will charge you one time payment of 5.95 then couple days later take 39.90, they are very sly dishonest and sneaky, they don’t know make it clear you will be paying a subscription after, they might act innocent after but trust me they know what they doing, they are scamming! After asking for a refund I was refused one. Don’t now use this dishonest service!!!! There’s plenty other websites who are genuine, avoid avoid avoid, scammers!
27 January 2026
Unprompted review
Reply from Checkmycar
Hello,
We are very sorry to hear about your experience and understand your frustration.
Our service includes a trial period clearly indicated on the website, allowing users to test the car history check before any subscription is activated. The £39.90 monthly subscription only starts if the trial is not cancelled within the period. We regret if this was not perceived as clear and apologise for any confusion caused.
We take all concerns seriously and want to resolve this promptly. Please contact our support team so we can review your account, clarify the charges, and assist with any refund or adjustments that may be applicable.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We hope to address this situation to your satisfaction and restore your trust in our service.
Kind regards,
The CheckMyCar Team
This is a very misleading service
This is a very misleading service . It is not made clear that after a single payments £5.95 for a car history check that you must to unsubscribe or you will be automatically be paying £39.90 per month on a rolling basis .
Highly irregular and scam orientated website .
This is a total disgrace that this Company can be allowed to run a ‘service’ that is intentionally misleading and sets out to ‘trap ‘ people into a regular monthly payment of £39.90 .
I will seeking a full refund of the 10 payments that have been taken from my account under false pretences from the company and then seeking full redress via my credit card and bank
I will then be contacting Which magazine and Martin Lewis if I do not get a satisfactory resolution from this company
20 March 2025
Unprompted review
Reply from Checkmycar
Hello Dr. Tumelty,
We are very sorry to hear about your experience and understand your frustration.
For clarity, our service includes a trial period clearly indicated on the website, allowing users to test the car history check before any subscription is activated. The £39.90 monthly subscription only begins if the trial is not cancelled within the period. We deeply regret if this was not perceived as clear.
We take all concerns seriously and want to resolve this matter promptly. Please contact our support team so we can review your account, verify the charges, and process any refund or adjustments that may be applicable.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We hope to restore your trust in our service and address this situation to your satisfaction.
Kind regards,
The CheckMyCar Team
SCAM SCAM SCAM
So again I tried contact them but seems to be nobody answering any more for emails after they replied previously on my review. scam scam scam
27 January 2026
Unprompted review
Reply from Checkmycar
Hello Szabolcs,
We are truly sorry to hear about your continued frustration and completely understand your concern. This is not the experience we want our users to have.
We sincerely apologise if our previous responses did not fully resolve your issue or if there was a delay in communication. Every case is important to us, and we are committed to reviewing it individually.
👉 Please contact our customer support team directly so we can check your account, clarify the situation, and assist you with a suitable solution, including reviewing any refund request if applicable.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We truly hope to resolve this matter quickly and transparently. Once the issue is addressed, we would appreciate it if you could update your review to reflect the outcome.
Kind regards,
The CheckMyCar Team
Scammers
You pay a fee of £5.95 to receive a report which never arrives and then unknowingly are signed up to a monthly payment of £39.90. This is completely unclear on the website and there is no warning via another forms of communication. The first you will know is when a payment is taken from your account.
I have contacted to the company for a refund and to stop any further payments but hold little hope this will happen. To stop further payments I will have to cancel my card and order a new one.
For over 1700 people to have the same issue is not a problem with the consumer misunderstanding. It is a deliberate pricing strategy which is completely immoral and likely not legal.
They claim to be a UK based company, yet the payments are from Dublin which is not UK.. probably a further tax avoidance/scrutiny scam.
Even in their own description on this Trust pilot page they claim the payment should by £29.90 so they can't even get their story straight.
In short do not use them!
31 December 2025
Unprompted review
Reply from Checkmycar
Hello Jennifer,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that you did not receive the report and that you were surprised by the subsequent charges. We understand how frustrating and stressful this must be, and we take concerns like yours very seriously.
Our service includes a trial period designed to allow customers to test the platform before any subscription begins. Subscription details are displayed during the checkout process and in the terms and conditions. However, we understand that this may not have been clear enough, and we apologise if it caused confusion or distress.
We would like to investigate your case immediately to understand what happened and ensure it is resolved fairly. Please contact us directly so we can review your account, confirm the charges, and arrange a refund where appropriate.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We sincerely apologise for the inconvenience and stress this has caused, and we hope to have the opportunity to resolve this for you as quickly as possible.
Kind regards,
The CheckMyCar Team
Check my car subscription scam
My bank contacted me yesterday to ask if I was awear of bank transactions for £39.90 to check my car, I was not unfortunately I've been consumed with my terminally ill husband who's now sadly passed away.
Unbeknown to me they have been taking the grand sum of £39.90 OUT of my account since 20th sept 2024 they have taken £644.35 out of my account, yes i should have checked my account but my minds been all over the place, I'm absolutely deversted to find this out, i had no idea that I had supposedly signed up for a subscription, I HAS NOT there was nothing obvious that there was a subscription of £39.90 a month after paying the £5.98, I did not agree to this, I have also tried to log in only to see there's nothing activated and my email address is not recognised.
Who in there right mind would want to subscribe to paying £39.90 a month FOR WHAT ???, I've been sent no emails,no news letters, no offers, iv had zero services to warrant a fee of £39.90 a month, therefore all I can see is this is pure extortion of vaunrable unsuspecting people, I know this is the case from reading review after review about the same devious practice happening to everyone who uses this site.
I HAVE CONTACTED THERE CUSTOMER SERVICE who has said they will pass my information onto there accounts.
I waiting on a full refund,or I will take serious further action. I am very upset, and very angry.
My husbands death was sudden, my finances are thin on the ground, what this company is doing is very wrong. THERE SUBSCRIPTION IS NOT MADE CLEAR.
And we all know why, from the amout of people that are getting caught out, this must be making this company millions of the back of vaunrable people.
23 January 2026
Unprompted review
Reply from Checkmycar
Hello Caroline,
We are truly sorry to hear about your loss and the distress this situation has caused. Please accept our sincere condolences. We understand how difficult it must be to deal with unexpected charges during such a painful time, and we take your concerns very seriously.
Our service includes a trial period designed to allow users to test the platform before any subscription begins. However, we understand that the subscription details may not have been clear enough, and we sincerely apologise if this caused any confusion.
We would like to investigate your case immediately and ensure it is resolved fairly. Please contact us directly so our team can review your account, verify the charges, and process a refund where appropriate.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We appreciate your patience and we are committed to resolving this matter as quickly as possible.
Kind regards,
The CheckMyCar Team
Same experience as everyone else
Same experience as everyone else, you pay for a report then get signed up to a random subscription, I've tried contacting them on several occasions but I just get ignored.
It doesn't clearly mention that you get signed up to a subscription and charges you separately from your report in an attempt to hid it, very dodgy
Now disputing through the bank
19 December 2025
Unprompted review
Reply from Checkmycar
Hello Wayne,
We’re very sorry to hear about your experience and understand how frustrating this situation must be. This is not the service standard we aim to provide.
Our platform includes a trial period that allows customers to test the service before any subscription commitment. Subscription details are displayed during the checkout process and in the terms and conditions.
However, we fully understand that this may not have been clear enough in your case, and we take your feedback seriously. We also apologise if you feel your messages were not responded to — this is not acceptable, and we want to resolve it promptly.
To help us investigate and find a fair solution, please contact our support team directly so we can review your account and address the issue as a priority:
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We hope we can resolve this quickly and restore your trust.
Kind regards,
The CheckMyCar Team
Exercise caution with Checkmycar!
24/01/25 - UPDATE
After contacting checkmycar over the phone they agreed to a refund which I have now received.
Like a lot of other people I paid for a £5.95 car check and then was surprised to see £39.90 debited from my account.
I immediately contacted checkmycar through their contact us page then followed it up with an email asking them to cancel the subscription and issue a refund as I did not want the subscription.
I received a reply stating their T&C's are on the website and therefore they would not issue a refund and then asking me again if I wanted to cancel my subscription which I have done.
I even created an account using the email I used for the car check but when I login I cannot see the car check I paid for that they sent a link for (that no longer works) and there is no mention of a subscription.
I would urge anyone doing car checks to be extremely careful with this company as it was not obvious to me that I was signing up to a subscription service and I still can't see that I have signed up to one. The only evidence is £39.90 being debited from my card.
Update: I have spoken to checkmycar this morning and they have agreed to issue a refund within 7 days. I will update further once I receive the refund.
18 January 2026
Unprompted review
Reply from Checkmycar
Dear Ian,
Thank you for sharing your feedback. We are truly sorry for the frustration caused by the subscription and, more importantly, for the technical difficulties you encountered with your report and account access.
While our 48-hour trial for £5.95 is designed to provide quick access to vehicle data followed by a premium subscription, it is clear that in your case, the service did not perform as expected. If you are unable to see your report or your subscription status in your dashboard, we need to investigate this immediately as a priority technical matter.
We do not want you to pay for a service you cannot access. Please contact our senior support team directly at contact@checkmycar.io or call us at +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.). Mention this review, and we will manually locate your report and settle the billing issue to your satisfaction.
Our goal is to ensure you feel fairly treated. If we can resolve these technical and billing hurdles for you, would you be open to reconsidering your review?
Best regards,
The checkmycar.io Team
Misleading subscription
I purchased a vehicle check for £5.95, believing it was a one‑off payment.
Shortly after, a £39.90 subscription charge was applied without my clear consent.
When I logged into my account, there was no clear or accessible option to cancel the subscription — the only option was to download the report.
I have disputed the charge with my bank, and the subscription has now been cancelled.
I am sharing this to warn other consumers to check carefully before signing up, as the pricing and cancellation are not transparent.
8 January 2026
Unprompted review
Reply from Checkmycar
Hello Brenton,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the unexpected subscription charge.
To clarify, the initial £5.95 payment activates a trial period, which can convert into a monthly subscription if it is not cancelled within the trial timeframe. We understand that the cancellation process should be clearer, and we apologise if it was not easily accessible from your account.
We’re glad to hear that your subscription has now been cancelled. If you would like us to review your case further and look into the charge dispute, please contact us directly so we can assist you:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to improving our transparency and service, and we would appreciate the opportunity to make things right. Once the matter is resolved, we hope you may consider updating your review.
Kind regards,
CheckMyCar Team
Reply from Checkmycar
Bonjour Adam,
Nous sommes désolés que votre expérience ne vous ait pas satisfait. Nous prenons très au sérieux toute accusation de fraude et souhaitons clarifier votre situation.
Nous vous invitons à nous contacter afin que nous puissions examiner votre dossier et apporter une solution rapide :
📞 +44 20 4579 8987 (Lun–Sam, 8h–20h)
📧 contact@checkmycar.io
Nous espérons pouvoir rétablir votre confiance et, si votre situation est résolue, nous serions reconnaissants si vous envisagiez de mettre à jour votre avis.
Cordialement,
CheckMyCar Team
Once again im a victim used these for a…
Once again im a victim used these for a car check paid £5.95 thinking this was a one time payment, only to find out they take a futher £39.90 off my card three days later unknown that when you use their website you sign up to a subscription as the 1st payment is only for two days , then your subscription starts, it does not stat this on the website if it does most people dnt see it , just think they are paying this one off payment , yes i have emailed them asking to cancel and refund me and i also called them only to be told this £39.90 isn't refundable , but on here they have said they have refunded people, after you call them they will tell you its being handed to the payments team and will either call you back or email you , this is , we shall wait the 48hrs , if no call back or email, i shall be calling again, also i raised a complaint with my bank to try a get it returned.. not happy with this company
14 January 2026
Unprompted review
Reply from Checkmycar
Hello Keith,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the unexpected subscription charge.
To clarify, the initial £5.95 payment activates a trial period, during which the service is accessible for a limited time. If the subscription is not cancelled within this timeframe, the system automatically converts to a monthly subscription. We apologise if this information was not sufficiently clear at the time of purchase.
Regarding your refund request, we take all cases seriously and review them individually. While some refunds may not be applicable depending on the circumstances, we are happy to re-examine your case and ensure it is handled correctly. If you have not received a response from our team yet, we sincerely apologise for the delay.
Please contact us again so we can escalate your case to the payments team and provide you with a clear update:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to resolving any issues and would appreciate the opportunity to make things right. Once the matter is resolved, we hope you may consider updating your review.
Kind regards,
CheckMyCar Team
Exactly as others have said, FRAUD
Exactly as others have said. This company is commiting fraud and luckily it was picked up by my bank. I was charged £5.95, I did NOT sign up to monthly charge of £39.90! This is fraud, do not use them.
7 January 2026
Unprompted review
Reply from Checkmycar
Hello Mike,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge.
If you did not sign up for the monthly subscription, we take this very seriously. We would like to investigate your case urgently and work with you to resolve the issue.
Please contact our team directly so we can review your account and the charges:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We understand your frustration and would appreciate the opportunity to make things right. Once the matter is resolved, we hope you might consider updating your review.
Kind regards,
CheckMyCar Team
I have had exactly the same bad…
I have had exactly the same bad experience of being charged an initial £5.95 and then having an unsolicited “subscription” of £39.90 debited without warning or any permission I was aware of.
Barclaycard disputes team are dealing with the matter.
I also blame Google, as a search for Carvertical, brings up this company instead at the top of the listings.
This feels like a scam that should have been stopped by now.
13 January 2026
Unprompted review
Reply from Checkmycar
Hello Robert,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge.
To clarify, when a vehicle report is purchased, a trial period is activated, which can convert into a monthly subscription if it is not cancelled within the trial timeframe. We understand that this should be communicated more clearly, and we apologise if the information was not sufficiently visible at the time of purchase.
We also understand your frustration regarding search results and how you found our service. Please be assured that we are not affiliated with any other company, and we aim to provide a transparent and reliable service.
If you are disputing the charge with your bank, we respect your decision and encourage you to continue working with them. At the same time, we would appreciate the opportunity to review your account directly and help clarify the situation.
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to resolving any issues and would appreciate the opportunity to make things right. Once the matter is resolved, we hope you might consider updating your review.
Kind regards,
CheckMyCar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.