Charnent Reviews 80

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were unhappy with their experience overall. Many customers reported that the products they received were not as advertised, often being cheap replicas or completely different items from what was shown online. People frequently mentioned issues with product quality, describing items as scruffy, poorly made, or having missing features like weighted elements or heatable compartments. Consumers also experienced significant problems with their orders, including items not arriving, partial deliveries, or long delays without tracking information. The refund process was a major source of frustration, with many struggling to get their money back or being asked to pay for return shipping to distant locations like China. Conversely, a small portion of people felt satisfied with their purchases, noting good quality and quick delivery for certain items.

What people talk about most

Product

Customers consistently note negative experiences with product, particularly regarding items not matching... See more

Quality

Clients share negative opinions on quality, with many expressing disappointment over products not matching... See more

Refund

Consumers express significant dissatisfaction with the refund process, often describing it as a battle to get... See more

Order

Reviewers highlight negative aspects of order, with many reporting that their orders were not received or... See more

Delivery service

Users describe negative interactions with delivery service, with many reporting significant delays and items... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered the Highland and after a month I'm still waiting, they keep telling me it's held up at customs, then they tell me it's out of stock. They keep telling me I'll receive a tracking number with... See more

Company replied

Rated 1 out of 5 stars

I wouldn't rate it 1 star, I'd rate minus 5 stars but it doesn't allow me to. FRAUDULENT COMPANY DO NOT BUY ANYTHING FROM THEM. They advertise and sell you certain items, but send you something no... See more

Company replied

Rated 1 out of 5 stars

I bought a highland cow toy for an Xmas present. It was supposed to be weighted for comfort, and have a removable compartment that could be microwaved to heat up to help soothe cramps. Initially I had... See more

Company replied

Rated 1 out of 5 stars

Like the previous lady. I ordered the weighted feet highland cow and received the exact same scruffy, small cow which has none of the features advertised. They are completely fraudulent. I have been i... See more

Company replied


1.8

Poor

TrustScore 2 out of 5

80 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

DO NOT USE

I ordered the toilet fixing bolts. The ad clearly said Buy 1 get 1 free. After all you need 2 bolts for a toilet seat. Only 1 received. NO resoonse to my emails or my review left. DO NOT ORDER. SCAM SCAM SCAM

3 January 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from these people

I would give no stars if I could. I made an order and the amount I saw when I confirmed the order was lower than what I was actually charged. I emailed Charnent straight away (4 days ago) saying I wish to cancel the order, no response and no refund! Give this company a very wide berth!

6 January 2025
Unprompted review
Rated 1 out of 5 stars

This service was very worst

This service was very worst, we raised complaint for past 10days but there is no response from ur side very very worst...Chennai vanagaram Region cherries TL Ajmal was very worst service there is no response from his side we tried to reach him for past 1 week but no response very very poor wervice

2 September 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

definetly a sc they’ve ignored my emails the thing they sent doesn’t work

i won’t order from facebook ever again this is the last time you b a s t a r d s scam me!!!!!

5 February 2024
Unprompted review
Rated 1 out of 5 stars

It a scam

It a scam. I have been scammed from this company. Do not buy from them. Their tracking number does not work.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

I think I have been scammed

I think I have been scammed . There is no trace of my 2 items that I ordered . Is there anyway I can get the money back ? This is my 1st time to experience this .I feel cheated ! Please refund my money back !

3 January 2024
Unprompted review
Rated 1 out of 5 stars

A complete scam and waste of money

The product arrived but is plastic rubbish and doesn't do what it is meant to (suck up mites and insects from mattresses). So far they have replied to my emails asking to return it but they never address the question i ask, they keep trying to fob me off, when i just want to return the product and get my money back. They're complete scammers. Avoid at all costs.

30 October 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy from this company it's a scam tracking I got dated back to November 2022 said my pillows are in England. Obviously lies again do not buy from here

17 October 2023
Unprompted review
Rated 1 out of 5 stars

I buy 1 products trough klarna portal…

I buy 1 products trough klarna portal but now and pay later and they took me 40£ for 2 products right away , after a month I receive the same answer probably by a robot ... returned cancel, the shipping to expensive they said , avoid them , just scammers

18 September 2023
Unprompted review
Rated 1 out of 5 stars

Horror show

Horror show. Nothing was delivered. Paypal protected them as they supplied proof of a delivery which was never made. Avoid.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at all

Avoid at all cost ordered I ph case in April

With express delivery we are now in may

And no sign of my order Evri supposedly

Have it ?? Looks like I’ve lost my £27!

That I paid for case . Do not buy from this company ………….

16 April 2023
Unprompted review
Rated 1 out of 5 stars

Untrustworthy company and very poor…

Untrustworthy company and very poor customer service. I received a poor quality cheap cover case instead of an aluminium magnesafe case which I paid for. Waste of money no reply to emails and no address for return or refund. Do not recommend.

27 April 2023
Unprompted review
Rated 1 out of 5 stars

I ordered on 13 April and have still…

I ordered on 13 April and have still not received the hinge repair kit. They refuse to refund as they say it's still in transit. It has been 2 weeks and I've had to order from elsewhere. The tracking is showing the same message as it was from the beginning, there is no update. This company is a complete rip-off, the person responding to my many emails hasn't got a clue about customer service or how to handle complaints, absolutely clueless. I already wrote a review on their website earlier and they removed it. Don't order from them they are just thieves.

13 April 2023
Unprompted review
Rated 1 out of 5 stars

Awful service

Ordered something from them allegedly despatched 9th March, 6 days later nothing. I would not recommend this company to my worst enemy

15 March 2023
Unprompted review
Rated 1 out of 5 stars

Ordered iPhone 14 plus case still…

Ordered iPhone 14 plus case still waiting for delivery 2 weeks after order all I get is automated response saying will be 1-2 weeks every time I chase and no response to request for actual delivery date, details of courier or tracking

14 March 2023
Unprompted review

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