I ordered the Highland and after a month I'm still waiting, they keep telling me it's held up at customs, then they tell me it's out of stock. They keep telling me I'll receive a tracking number with... See more
Company replied
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Review summary
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Reviews shaping this summary
I wouldn't rate it 1 star, I'd rate minus 5 stars but it doesn't allow me to. FRAUDULENT COMPANY DO NOT BUY ANYTHING FROM THEM. They advertise and sell you certain items, but send you something no... See more
Company replied
I bought a highland cow toy for an Xmas present. It was supposed to be weighted for comfort, and have a removable compartment that could be microwaved to heat up to help soothe cramps. Initially I had... See more
Company replied
Like the previous lady. I ordered the weighted feet highland cow and received the exact same scruffy, small cow which has none of the features advertised. They are completely fraudulent. I have been i... See more
Company replied
1.8
Poor
80 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Absolute scammers!!
Absolute scammers!!! Do not order from this company -what you receive is nothing like what is shown online 👎👎👎
7 October 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Highland Cow
Like Jo and Dawn I purchased the highland cow that you could warm in the microwave and received a scruffy little cow. Which took a month to arrive. When I contacted their customer service this was their reply
We're truly sorry for the dissatisfaction you've experienced with our product. Your feedback is extremely valuable to us.
Actually, if you return it to us without any quality problem ,you should pay for the shipping ,it is not worth to do that. Maybe you not satisfied with it,maybe you can send it to others as a holiday gift.
How about we provide 20% store voucher to you that you can use it purchase anything in our store without returning,you can keep it . Is that OK?
And now they have the nerve to chase me for my payment even though they have already taken it.
what customer service will never use again
3 October 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I believed I was ordering from Laura…
I believed I was ordering from Laura Geller site and this was for a gift, all arrived but it is not from Laura Geller
6 October 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Again like so many I ordered a large…
Again like so many I ordered a large highland cow for my sister and they sent me a small scruffy looking toy cow , I have emailed the company but no reply , do not order from them. ! Awful !
26 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us. You may not have reached our correct email, which is why our response was delayed.
We are deeply sorry that your recent shopping experience did not meet your expectations, and we completely understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every item. Please send your details to our customer service email: service@charnent.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much!
Did not arrive
Did not arrive. Now begins the battle for a refund.
Wish me luck!
3 October 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
They are scammers don’t buy from them.i…
They are scammers don’t buy from them.i bought the highland cow and just like the other reviews I was sent a ridiculous small cow vacuum packed and very scruffy looking. When I complained they said can’t you gift it at Christmas and we’ll give you a 20% discount to spend on our site. What kind of customer service is this!. I am waiting for a refund but I doubt I will receive one. STEER CLEAR OF THESE SCAMMERS!
29 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Do not buy from them I believed I was…scammed
Do not buy from them I believed I was ordering from Laura Geller as I had before. Half the order didn’t come and I received a very poor substitute
20 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Very disappointed
Bitterly disappointed and utterly appalled. Cow I received looks nothing like the one advertised
Came vacuum packed. Please do not buy
29 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
RIP OFF WEBSITE
IF I COULD GIVE 0 I WOULD
WISH ID LOOKED ON
HERE FIRST
NOT RECEIVED MY ORDER BEEN RIPPED OFF BIG TIME!
DO YOURSELF A FAVOUR DO NOT BUY FROM
THESE COWBOYS
28 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
False Avertising not as described in advert …
I recently purchased the cow supposedly able to heat it for period cramps anxiety etc
In the picture it shows a vastly different cow to the one I received
It was supposed to have been over £30 pounds for it and reduced to £14
However when it arrived today it was a cheap imitation which had a made in China label on it and is merely a small stuffed toy
Totally different colour and size to what I’d ordered with no heating insert
Basically False Advertising which I will take to my Brother in law who is a Trading Standards officer and you will be investigated under the Trade Descriptions Act as these cows not being fit for the supposed purpose it was made
I will expect a full refund and address to return the fake cow back to
27 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Excellent customer service and prompt…
Excellent customer service and prompt response
15 September 2025
Unprompted review
ordered the highland cow for my friend…
ordered the highland cow for my friend as she is mad about them, as of today it has not arrived and I keep getting fobbed off, they were quick enough to take a payment for it though I have asked for my money back, nothing yet.
Still no update or refund
19 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Subject: Rechargeable Clipper – and a Question About Delivery Times
Title: A Basket, a Clipper, and a Cosmic Wait
I’m blind, not daft—let’s start there.
With audible software, I navigate with care.
I shop with intent, not by accident,
But your postage pace? Quite hesitant.
A rechargeable clipper caught my eye—
Sleek, practical, I was ready to buy.
It sat in my basket, proud and poised,
Until your delivery times left me annoyed.
Elon’s off to Mars in eleven days,
Yet your shipping speed? A cosmic haze.
Do parcels hitchhike on comets now?
Or wait for Saturn’s next orbital plough?
I have thousands of followers—yes, really.
We test, we share, we speak sincerely.
Unlike some brands, I don’t just spam,
I engage, I review, I give a damn.
So Charnent, here’s my ask:
Respond with substance, not a copy-paste task.
I’ve read your replies—they’re all the same.
Platitudes won’t win this game.
I’m a registered blind customer with high expectations.
Please don’t confuse disability with limitation.
I’m not stupid, and neither are your shoppers.
We deserve answers—not robotic showstoppers.
Speed it up, Charnent.
Make your postage less austere.
And while you’re at it—
Try replying like someone’s actually here.
Best regards,
Bob Stoker
(Find me on Trustpilot and Disability Facilities Accessible Reports and Reviews)
24 September 2025
Unprompted review
Weighted feet highland cow
Like the previous lady. I ordered the weighted feet highland cow and received the exact same scruffy, small cow which has none of the features advertised. They are completely fraudulent. I have been in contact with their customer service through emails but have no doubt they have no intention of sending the actual item I purchased. Complete scammers
22 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Very misleading I ordered what I…
Very misleading I ordered what I thought was the picture and video of a really fluffy large highland cow with weighted feet and a warming pouch inside the tummy and what I got was a very small scruffy wrong colour brown cow that sheds its scruffy (fur) this was supposed be a gift for my grandson but I would not even give it to my dogs very disappointed is an understatement!!!!!
2 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Fraud
Ordered two items - only one was delivered. It was nothing like what was advertised. They advertised an AI moving and learning plush toy - what arrived was a cheap thing which was half the size and was not “AI” or anything like it. This was the type of cheap rubbish that you would win at the fairground. When I asked for my refund under their “60 day money back guarantee” they said I had to return the item to China and pay the postage. This company are dishonest and to be avoided at all costs. I’ve reported them to trading standards and hopefully they are prosecuted soon.
1 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Bad company
I purchased glasses 4 weeks ago tracking show that the delivery has stalled and hadnt moved. Even after contacting customer support. I get a automated message took my money and no goods arrived. Absolutely shocking. Don't touch this company
13 September 2025
Unprompted review
Reply from Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
They are scammers
They are scammers, bought a body shaper and haven’t received it till today!
31 March 2025
Unprompted review
Refuse to contact me concerning I will not be buying from here anymore the…
Refuse to contact me concerning the sizes of the slippers it says that 37 to 38 but it come one of them at the store seven try to get a refund or a return no one contacted you disappointed
26 April 2025
Unprompted review
The item I ordered was badly made
The item I ordered was badly made , I have emailed the company for a QR code and so far nothing
17 February 2025
Unprompted review
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