I used the chat to find out why I was not able to place an order through Exchange. The immediate problem was quickly identified; the logon details still used an old email address. If I logged on to t... See more
Company replied
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See what reviewers are saying
The website is easy to use, easy to find what I was looking for and the products are clearly displayed. I did receive several confirmations which made me think I had placed multiple orders, but after... See more
Company replied
Charity Digital Exchange is a great and easy way for charities to save lots of money on software so they can spend it on front line services instead. We use them a lot. Also good advice and super help... See more
Company replied
Very pleased with ease of purchase of voucher towards discounted Wix subscription which has saved our charity several hundred pounds. Great value for money. Thank you.
Company replied
Company details
Written by the company
Charity Digital is a charity helping other UK charities to achieve more with technology. We educate the sector with articles, podcasts, webinars, and videos on essential topics, such as fundraising, service delivery, finance, artificial intelligence, and cyber security. We host online and in-person events, workshops, and webinars that provide charities with essential information and practical skills in areas such as grant-funding, budgeting, and accessibility.
Contact info
113-115 Fonthill Road, 2nd Floor London , N4 3HH, London, United Kingdom
- N/A
- customerservice@charitydigital.org.uk
- charitydigitalexchange.org
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Superb severice and support
The ease of ordering, plus contacting the customer service desk when I had a query. The delivery speed was almost the next day which again was unexpected.
3 December 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Great service
4 December 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Had difficulty accessing our account…
Had difficulty accessing our account and it took two emails (not answered), one phone call (not answered) and two live chats to finally get into the account. We moved over from TT Exchange and our log in details were out of date but nobody informed us...
3 December 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Sorry we were not able to assist you right away. I'm happy to hear the issue is now resolved.
If you do require any support in the future, please do ensure to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer. We also have a call back feature now incase you are unable to reach us immediately.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Help chat really helped
Help chat really helped - explained the problem and it was resolved promptly - many thanks
3 December 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Norton is a boon to our small charity
Great to have access at a reduced price to something like Norton, which is so essential to internet security these days.
22 November 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Excellent Customer Service Contact Response Time
they responded very quickly to my query
26 November 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
They help Charities
22 November 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Setting up the account was challenging…
Setting up the account was challenging to begin with as our organisation is not a registered charity, but has HMRC charitable status. Asked for a call back and was phoned the next day and given lots of helpful advice on completing the set up and documents needed to validate our organisation. All now completed and waiting for confirmation of my discounted order.
22 November 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Great tech support
We had a smooth experience with Charity Digital. They provide an essential service to small charities. Their technical support is prompt and clear. Highly recommended
12 November 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Chat highlighted problems I was unaware of
I used the chat to find out why I was not able to place an order through Exchange. The immediate problem was quickly identified; the logon details still used an old email address. If I logged on to that id, I would be able to place the orders. I was also shown how to reset the password.
The diagnosis also discovered that the contact details for our charity registration with the Charity Commission also still showed the old email addresses, which we were unaware of. This has now been corrected.
15 November 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Great offer and the staff were very helpful
Great offer and the staff were very helpful. The only downside was the system for making account changes was a bit protracted
6 November 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Delighted with service
Very pleased with ease of purchase of voucher towards discounted Wix subscription which has saved our charity several hundred pounds. Great value for money. Thank you.
6 November 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
It all works fine
It all works fine, though the double website thing is as clunky as ever
31 October 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Charity digital is wonderful..
Charity digital is wonderful... thank you Charity Digital!
31 October 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
smooth process and quickfire solution
14 October 2024
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
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