Chapter law have been the best Misbah helped the sale of my property complete within 6 weeks. I used their app which kept me up to date every step of the way and at no point did I need to call to see... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chapter Law were frustrating throughout our house sale and purchase. Our solicitor, Beverley, seemed to need a huge amount of chasing to progress anything. When we explained how frustrating the delays... See more
Chapter Law have been fantastic from start to finish. Our solicitor Stephen went above and beyond to get the sale/purchase of our properties through. It wasn't a straightforward process and he was... See more
Company replied
Would very much recommend Chapter Law. This was our first time buying a house so had no idea what we were doing. Charlotte H who looked after our case was incredibly supportive and kept us informed t... See more
Company replied
Company details
Written by the company
Chapter Law is a specialist property law firm based in the West Midlands. Our experts are ready to deal with all aspects of property law, including conveyancing, remortgaging, transfers of equity, lease extensions, and more.
Contact info
First Floor, 12 Church Green East, B98 8BP, Redditch, United Kingdom
- 01527 910505
- hello@chapterlaw.co.uk
- chapterlaw.co.uk
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant experience with Victoria…
Brilliant experience with Victoria Cairns - Terry.

Reply from Chapter Law
Malcolm Rees
Malcolm dealt with the sale in a straightforward and prompt manner. Exactly what was required and I will certainly be seeking him out again when I come to sell my next property.

Reply from Chapter Law
Totally Professional 5*
I can not stress how professional the company were. Our solicitor Victoria kept us up to date daily with a very frustrating purchase of our home. She was patient, honest with what was going on .
Even when I was hounding her for information she was always kind and professional with her email replies and phone calls . Chapter Law should be very proud of the way she represented the company . I would recommend them to anyone. Thank you !

Reply from Chapter Law
A professional and personal service
A professional and personal service, we were talked through every step of the process.
Communication was detailed and precise
Would highly recommend chapter law

Reply from Chapter Law

Reply from Chapter Law
Highly Recommend
Chapter Law we're recommended to myself when I was selling my property. The process appeared daunting at first but with the help of Malcom Rees, any initial concerns I had were unfounded. Malcolm was extremely helpful and answered all my questions. Thank you it was really appreciated.
Exceptional throughout and our Solicitor, Charlotte Bull went above and beyond.
We started our transaction for our house sale last year and as the transaction evolved, it transpired to be a complicated chain. Our Solicitor, Charlotte Bull, went above and beyond (even working out of hours) to get us to the finish line. She was incredible every step of the way and we definitely felt like we were in safe hands. I cannot thank Charlotte and Chapter Law enough for the incredible work they have done for our family and we will not hesitate to use them again in the future.
After three abortive sales
After three abortive sales, finally sold and the matter as dealt with by Victoria, who was efficient and always answered emails and phone calls promptly and efficiently. I would definitely recommend Victoria if you want your conveyancing done with your best interests dealt with. Thanks Victoria
This will be the third time I'll be using…
This will be the third time I'll be using Chapter law in the last 6 months. I tend to go where the best service is and so far I haven't been disappointed. Quick to respond and also on progressing the case too!
Absolutely easy to communicate with
Absolutely easy to communicate with, matters dealt in a absolute professional manner. Friendly and patient!
Thank you for helping us getting our home!
I do fully recommend!
Great team that just get it done
Great team that just get it done. They always deal with enquiries promptly and with skill
Competitively priced and great service
Charlotte was quick and efficient and resolved all questions and queries without issues.
I am aware that cage went above and beyond working out of office hours to ensure we completed on schedule.
It was a probate property and the care and consideration by all the team was fantastic
Chapter Law gave truly brilliant help &…
Chapter Law gave truly brilliant help & support to me when purchasing my property, in particular the expert guidance, hard work & diligence provided by excellent solicitor Malcolm Rees.
I can highly recommend Chapter Law as easily the best law firm I have ever had the privilege of being helped & advised by.
Tori from Chapter Law did a great job…
Tori from Chapter Law did a great job processing my house sale. She responded quickly and efficiently throughout the entire process, keeping me informed and doing her absolute best to move the process forward as smoothly as possible. If you’re looking for a solicitors for your next house move I highly recommend her!
Big thank you
Charlotte Bull, at Chapter law, was very helpful to process my house purchase in very tight timeline. Some days, she was working late. Thank you very much Charlotte.
Keep it local !
In comparison to the nightmare experience we endured at the hands of an unnamed online conveyancing firm back in 2022 our experience with Chapter Law was simply magical !
Thanks to Charlotte Bull and her jargon free , straight talking and attention to detail approach we purchased our home with minimum stress and delay! Such a refreshing change to have direct contact, ability to meet face to face and receive timely responses from Charlotte and her team ….more reassuring than dealing with online, nationwide, faceless, automated systems!
Personal service from Charlotte Bull
I would happily recommend Charlotte…
I would happily recommend Charlotte Bull. Charlotte kept us updated during the purchase of our property. All information was presented in a clear and straightforward manner. In addition we felt supported during the purchase process, this was most helpful during a stressful time.
Staff seem on the ball
Staff kept me updated without constantly hassling me.
Was slightly irritated that proof of name HAD to be sent to the Redditch office, rather than the one closer to me.
Contract signing went well as Ummar clearly explained things and gave me time to read without feeling rushed. Happy with the company. Will consider using when I am finally ready to purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







