Chadwicks Reviews

179

•

4.2

Building Materials Market

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers had a great experience with this company. Customers frequently highlight the efficiency and speed of the delivery service, often receiving their orders promptly and as expected. Many people also praise the helpfulness and knowledge of the staff, including drivers, who often go above and beyond to assist. The overall service is consistently described as brilliant and efficient, making interactions pleasant and easy for consumers. However, some customers also noted issues with order communication, such as not receiving updates or being informed about collection readiness. Additionally, a few other people felt that delivery timeframes were sometimes inaccurate, leading to significant delays beyond the initial estimates.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the efficiency and speed of... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers experiencing issues like items being out... See more

Staff

Consumers find staff to be positive, often describing them as professional, helpful, and reliable, with many... See more

Product

Users describe ambiguous interactions with product availability and quality. Many customers reported issues... See more

Service

Customers consistently note positive experiences with service, often highlighting outstanding help, brilliant... See more

Reviews shaping this summary

Quick delivery. However your website is terrible at finding things. Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home... See more

Purchased a lagging jacket for hot water cylinder. Ordered online click and collect. No problems swift turn around item was ready within 10mins.

I had an issue with the website, it wouldn't take payment for my order via phone or laptop, this resulted in my missing the 1pm next day delivery slot and my order name/details being incorrect. I rang... See more

Company details

Building Materials Market

Written by the company

Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.

Contact info

Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Ireland
info@chadwicks.ie
chadwicks.ie

4.2

Great

179 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

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Jul 3, 2026

Very good experience and fantastic…

Very good experience and fantastic products.
Thanks so much chadwicks

26 June 2026

Jul 3, 2026

Poor experience on click and collect…

Poor experience on click and collect as a retail customer. I'm guessing trade gets priority. All items were in stock but waited half the day for any confirmation. Emails and follow up phone calls from myself went unanswered. Eventually gave up and cancelled the order. No explanation or apology from the staff when I called.

Chadwick's customer service in non…

Chadwick's customer service in non existent. Longer lead times than advertised on website.

23 June 2026

Reply from Chadwicks

Jul 6, 2026

Hi Ben,

Thank you for taking the time to share your feedback. I would like to address your concern in more detail and as such have sent a direct message to your email address.

Kind Regards
Customer Care Team

Jun 30, 2026

Still have not received my order or any update

30 June 2026

Reply from Chadwicks

Jul 6, 2026

Hi Eoin,

Thank you for taking the time to share your feedback with us.

I can see your most recent order was marked "ready to collect" within our Click and Collect timelines of 1 hour.

At this point you would have received a text message to the mobile number provided at the time of purchase.

I hope this helps answer your query, if however there is anything more we can do to help please reach out to us at customercare@chadwicks.ie including your name and order number and we will always be happy to help.

Kind Regards
Customer Care

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